A young fellow came to my condo for this job. This was such a small and simple job, I already removed most of the old caulking, all it need was applying new caulking. I'm not impressed of the finishing details.

I hired this company and e-transfered half the money as agreed. The second half to be sent in January/24. As it turns out we had only one snow fall and all my neighbours driveways got cleaned, I called this company on two occasions but no response. No acknowledgment of my money either. Do I send them the balance of the amount???

In May 2019, I hired Shubrook Constructions to do landscaping. The company installed a water feature with bubbling rock as part of the landscaping. In July 2020, the pump that was under warranty stopped working. I informed the owner about the pump malfunction on July 6, 2020, and requested that he replace the pump or provide me with the warranty papers. On July 10, 2019, I wrote directly to the pump manufacturer in the UK and copied the owner. The manufacturer asked for the pump purchase information to carry out the proper paperwork to affect a warranty return. The company representative from the Sales and Customer Service noted: "I am unable to replace a pump under warranty without proof of purchase." On August 3, 2019, I followed up with Shubrook Constructions. While the company provides a one-year warranty for their work, the pump was still under warranty. I told the owner that if he could not replace the pump, please provide me with the required papers to get the pump directly from the manufacturer. I received the owner's response that the pump is getting delivered. It should be here within a few weeks. On September I2, 2020, I received another email from the owner about another delivery date. After repeated attempts and follow-ups with the business, the company installed the pump that did not display the bubbling feature I paid the money for. I told the owner I was very dissatisfied. The owner assured me that he would install the same/similar pump. Due to COVID-19, I was very patient with the company. After repeated attempts and emails, on June 15, 2021, the owner indicated that he would install the pump by the end of that week. However, he did not come to install the pump nor inform me that he would not be installing it. On June 21, 2021, I contacted Better Business Bureau (BBB) to resolve the issue. That same day I received a text from Shubrook Construction owner "Got the pump. Will be stopping by tomorrow to install." I informed BBB of the text and that I would withdraw the complaint if he installed the pump. However, the owner did not install the pump. On July 20, 2021, I received a response from BBB: "Your BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company." I contacted the Canadian Home Builders' Association. They informed me that as "Shubrook Constructions is not a member of the Canadian Home Builders' Association," they could not assist me. After talking with the College of Trades, I contacted Consumer Protection, Ontario. They reviewed my file and assigned a consumer officer from the Consumer Services Operations Division in December 2021. The officer offered a mediation. On December 17, 2021, I received the following response from the consumer officer, and they referred me to legal services: "The ministry may mediate a complaint if the parties agree to mediation. The business named in your complaint does not agree to mediation. Your complaint suggests that there may be evidence of a contravention of consumer law." In summary, Shubrook Constructions: 1) did not replace the pump with the quality that would provide the same bubbling rock feature even though the owner informed me that he has the pump and will install it; 2) did not return the hose that the owner took that I paid for. When I questioned why the owner took the hose with the old pump, I understood that he would replace the entire unit; nor 3) provide me with the warranty papers and the receipt for the pump that the manufacturer required. Fortunately for me, when I contacted the pump manufacturer and explained the situation, the sales and customer service wrote: "Ideally, we would like the pump purchase information so that we can carry out the right paperwork to effect a warranty return for you, but if that is not forthcoming, as a customer of ours with a warranty failure, we will put this right for you." And he sent the pump, free of charge. The company was terrific. However, the pump did not come with the hose. I have learned a lot through this experience. I should have insisted on the warranty papers rather than taking the owner's word for it. Further, I should have contacted BBB to check if the company is BBB accredited. Shubrook Constructions was not BBB accredited - if the business is not an Accredited BBB Business, they are not required to respond to complaints. Also, in the future, I will contact the City of London for any construction work or updates to my home. The city can help consumers understand construction codes (e.g., window well installation). In some cases, an inspector can also do an inspection. Through the College of Trades, one can check what any business is licensed for and isn't. One can contact the Canadian Home Builders' Association for home building information. I have written to local and provincial officials to strengthen construction and landscaping laws. Fortunately for me, the manufacturer demonstrated very high-quality customer service. They replaced the pump without papers and helped me understand what I needed to install it as I no longer had the hose from the old pump.

Left a mess!!!

I havent heard back from the original conversation in which he said that it would be done last week or the week before that. If he is busy fair enough but a polite phone call would have helped.

Complete no show! Was a total flop. My moving day was a disaster. Why is NO STARS not an option?

Cedar Property was supposed to call me Tues. Morning to discuss details and to arrange a visit. He never called all day. He had said he could do the job but I guess he changed his mind. He could have let me know. I therefore didn't hire him. Regards, Linda

Not very reliable to get back to you do I cancelled the job

My contract was handed off to some kid named Pav. It was supposed to be a 1 day job and prices were agreed on. The guy shows up at 12 with a friend, no tools, no materials and immediately heads out to lunch. Then insists I go to home Depot and rent out the concrete saw needed for the job along with 300 kgs of hpb which he was supposed to bring. When I told him I had to cut the amount of the tool rentals from his payment he got abusive. I had to call the cops to escort him off my property.

I hired Doyle Contracting to put down cement and build a shed according to specifications I provided (I have provided a photo of the shed and the copy of the specs I provided. The shed I ordered did not have the cupola on top nor the plant pots, so none of that should in the photos). The work was mostly completed yesterday, but there were some issues with the quality of work around the windows and with the siding on the top edges of the shed. Doyle contracting agreed to take care of that only if I paid them more money. If you look at the photos of the work done and the photos from the specifications though it is obvious the work was not done properly. You can see around the windows in the front and on the edging the quality of work you will get if you hire them. For that reason, I would strongly argue against ever using Doyle Contracting and would find a different company if you ever need any work done.

It was an urgent repair. He showed up on time, said he was going to get a part and never returned. We waited 5 hours … tried calling and messaging several times to no avail. Had to scramble to find another repair person.

I hired Yardly to clear my snow. I was billed Dec 1 and the whole month I never saw or heard from them. A good now on the 21st, nobody showed up. After much trouble, I reached someone in the office and their snow clearers were dishonest to them by saying they had been here and cleared it. It has now snowed again and I put a stop payment on the bill and told them to return my money and that I fired them. I got a form letter from them calling me friend and saying they will be by to assess the snow. TERRIBLE company.