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Why Isn’t My Review Posted?

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At HomeStars, we believe that every single home project should start with trust. For us, trust starts with reviews.

At HomeStars, we believe that every single home project should start with trust. For us, trust starts with reviews. ⁠What makes our reviews different and special is that every single homeowner review is put through a rigorous moderation process. All reviews are run through a complex screening process with numerous fraud detection algorithms and members of our Review Verification Team individually read the reviews to ensure they meet our requirements and guidelines. ⁠


This flag will appear on reviews that were previously published and have since been taken down as more information becomes available to our Review Verification Team. The Review Verification Team verifies all reviews when they are first submitted into our system. After being published, the company has the right to request an investigation if they believe the review is not for their company or was posted by someone who never hired and paid them directly for their services. After investigating, should our Review Verification Team not receive sufficient proof from the author, the review is removed and this flag is put in its place.

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Man writing a review online on computer in their home
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This flag can also appear if the Review Verification Team has reason to believe a review has come from an illegitimate email address and cannot be connected to a real human being. All reviews must come from real people. If the team cannot connect the review to a real email account or person, the review will be removed. If the Review Verification Team suspects a review has been taken down due to tampering, this will affect the company’s Star Score. If the review was submitted improperly due to an honest error then the company’s Star Score will not be impacted.

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Side view handsome young businessman in eyewear working with computer remotely, sitting at wooden table in kitchen. Pleasant happy man communicating in social network, searching information online.
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To learn more about our system, check out our Trust page and read about the recent updates to our Star Score. If you ever need any support, please reach out to the Homeowner Support Team via email at homesupport@homestars.com!

Article Update June 2022