AAA Gates Wildlife Control

Rating: 5 out of 5

AAA Gates Wildlife Control reviews (932)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 May 2019

    Animal(s) living under front step

    I was very happy with using AAA Gates Wildlife Control. I made an appointment for a week and a half away but they came as soon as they had some spare time - like the next day or two! Knowing I hired a reputable company that cares about the safety of animals made me feel comfortable with my choice, and the cost. They did a great job putting in a one way door so any animals could exit but not re-enter. It was left for a couple of days to give time for the animals to exit and then Gates came back to complete the job - in a way to avoid any future instances. I was very impressed with the service. The only drawback is that the wire mesh used to keep more animals out is quite visible in my flowerbeds. That just gives me a reason to plant more flowers. Thanks Gates! Keep up the great work!

    Answer from pro:

    Hi Julie, I love your comment "Knowing I hired a reputable company that cares about the safety of animals made me feel comfortable with my choice, and the cost." I like to hear that our customers have done their homework before making a hiring decision. As you know, not all wildlife control companies have the same degree of concern for the welfare of the animals. Thank you for your review! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 12 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2019

    Animal Removal.

    Quick and effective service. Would call again. Very professional. Presented a few options. Did not press when extra options were turned down.

    Answer from pro:

    Hi vink99, I appreciate you mentioning that we "did not press when extra options were turned down." It is our company's philosophy to recommend all animal-proofing options and let our customers choose what they want to do. Thank you for your review. Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 12 May 2019
  • Review from Customer of AAA Gates Wildlife Control
    Rating: 5 out of 5
    Review left on 25 Apr 2019

    Check for animals in the attic

    Gates was fantastic! Our technician, Jake, arrived exactly on time and was ready to go. His inspection was thorough (and documented with pictures) and he was able to quickly identify the issue and let us know exactly how to proceed. As new home owners, we had a ton of amateur questions and he patiently answered them all with a smile on his face. Highly recommend Gates.

    Answer from pro:

    Hi, thank you for your great review! We feel there is no such thing as "amateur questions", all questions are valid and we are happy to answer them all. Thanks for mentioning that Jake documented your situation with pictures, we feel it is important for our customers to fully understand their particular situation and what it will take to solve the problem. Thanks again! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 1 May 2019
  • Review from Walied
    Rating: 5 out of 5
    Review left on 22 Apr 2019

    Birds Removal and vents secure

    Very professional and courteous over the phone, did not have to wait long time for the appointment. The technician, Justin, was very professional as well and did a great job.

    Answer from pro:

    Hi Walied, thank you for complimenting our office staff and Justin for doing a "great job". Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 22 Apr 2019
  • Review from Jim Barnet
    Rating: 5 out of 5
    Review left on 20 Apr 2019

    Great integrity both in quality of service and pricing

    Unfortunately, we didn't use Gates initially, we used one of the better advertised companies for the initial racoon removal and securing the entry points, as well as getting quotes from them for contaminated attic insulation removal and replacement. The other company professed to be premium pricing for premium service (all together we were quoted over $9,000). Then our neighbor (attached townhouse) had their roof replaced and the roofers tore up one side of $900 of screening the other company had put in place. Several things happened next that called into question the "premium service" part of they way the other company advertised themselves (but not the premium price), not to mention a crappy attitude, especially in light of how much money we had already spent with them and how much more we were going to spend. We didn't mind replacing the screening, it was their attitude and costly completely unnecessary multi-step process that was the problem (we paid to have a follow-up team on the roof for a small repair, but they couldn't do the estimate or the work to replace the damaged screening while they were up there, they had to send out a completely different person who didn't even go on the roof to create the estimate!?!). Long story short we went with Gates to replace the torn up screening, and although they don't do the contaminated insulation removal and replacement themselves, they recommended a partner company that did the work including decontamination, for 1/2 the price quoted by the other company. Gates customer service and professionalism were outstanding and the pricing was fair. They went the extra mile and them some. They clearly take a great deal of pride in the work that they do and it shows.

    Answer from pro:

    Hi Jim, I am sorry to hear that you had a bad experience with one of our competitors. Unfortunately some wildlife removal companies are more focused on making money than they are on building positive relationships with their customers. Thank you for outlining your experience with the other company and with my company, it is important for our future customers to understand that not all wildlife removal companies care as much as we do. Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 22 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Apr 2019

    Consultation

    I heard a loud scratching coming from the ceiling in my front room and instantly thought "damn raccoon". I looked up wildlife removal and up came AAA Gates Wildlife. I requested a consultation through email and they replied promptly. Peter came out and I explained the sounds and location. He did an exterior exploration of the home and said he had found no holes where a large animal would enter. He assured me it was probably mice and that AAA Gates does not handle rodents. He suggested I get some traps and not poison. I was very pleased with his explanation and have not heard the noises since. Thank you for your professionalism. If (and I hope not) I ever encounter wildlife on my property I will most definitely contact AAA Gates Wildlife.

    Answer from pro:

    Hi Michael, it is not uncommon for homeowners to hear noises in their attic and assume that is a much larger animal. When the house is quiet, the perceived volume of noises can be deceiving. Should you require our services in the future we will be happy to help. Thank you for your kind words for Peter. Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 22 Apr 2019
  • Review from Peter & Vivian Broersma
    Rating: 5 out of 5
    Review left on 13 Apr 2019

    Removal of pregnant raccoon from attic

    Justin found the raccoon above our ceiling using a heat imaging device, then proceeded to crawl through a nasty attic to confirm. He then installed a one way trap door over air vent on top of the roof, where raccoon entered the attic. Rest of roof was throughly inspected for any damages or possible breaches. Heavy metal mesh was screwed down over all other vents (5-6) on roof. Justin gave a through education of what would most likely happen next with the raccoon. She left quietly that night prior to having babies and never got back in. Justin came back a few days later to check things out again, remove the trap door and secure the vent with the metal mesh. Justin was very polite, efficient and very knowledgeable. We would not hesitate to use him or anyone at AAA Gates again. Their sevice is guaranteed for a year and we’re confident they be around to honour it if necessary.

    Answer from pro:

    Hi Peter, your explanation of the sequence of service is second to none. It will assist our future customers understand our removal and prevention process. Thank you for taking the time to write such a thorough review and for your kind words about Justin. Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 16 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Apr 2019

    Racoon removal from attic

    I worked with Justin who was great. He visited my home 3 times to make sure the raccoon mother and children had all been removed.

    Answer from pro:

    Hi Enzo.testa, thank you for your review and for trusting Gates Wildlife to humanely take care of your raccoon problem. Brad Gates, B.Sc. Owner /President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 14 Apr 2019
  • Review from Mary
    Rating: 5 out of 5
    Review left on 12 Apr 2019

    Raccoon issue

    We had raccoons enter the roof. Justin provided excellent service provided. Would definitely recommend them to anyone with wildlife issues

    Answer from pro:

    Hi Mary, it makes me extremely happy to read that you described our service as "excellent". Thank you for taking the time to write us a review and for any future referrals you may send our way! Brad Gates, B.Sc. Owner /President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 12 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Apr 2019

    Raccoon Removal

    I recently had to use the services of Gates Wildlife Control after I saw a raccoon disappear down my fireplace chimney. I remembered hearing an ad on the radio about your company and did some research on Homestars which showed great reviews so I called and was very happy to hear that they actually had someone in the neighbourhood who could be there in 2 hours. Jake arrived right on time and I cannot say enough good things about him and the service he provided. He explained everything to me, told me that he was going to check out the chimney and would let me know exactly what was going on and provide me with an immediate estimate. Turns out it was mama raccoon and 5 babies at the bottom of the chimney. Jake managed to coax the mama out and sealed up the chimney so she could not get back in while he got the babies out of the bottom of the chimney. That was a bit of work for a few reasons but Jake went over and above to get the babies out, all the while explaining each step to me and gently handling and reassuring the baby raccoons. He gently put the babies in a padded box that he attached to the roof near the chimney (plugged in and heated) in the hopes that mama would come back overnight and get them. As promised, he came back the next day (twice actually) to check on them with good news that mama had relocated 4 babies. Justin came back the next day to make sure everything was good and remove the box. I can honestly say what a pleasure it was to meet Jake (and Justin too); Jake was so helpful, kind and gentle with the babies. I would not hesitate to recommend Gates Wildlife Control to anyone and in particular, I would like to ask Gates to recognize Jake for his outstanding customer service skills. Thanks again Jake. It was a pleasure to meet you and I really appreciate everything you did to help me out with the least amount of stress possible.

    Answer from pro:

    Hi Diane, I honestly don't know what to say, your review has left me speechless. As impressed as you are with the service Jake / Justin provided you with, I am equally as thrilled to have received your review. To have read such an amazing report on the work Jake performed for you has made my day, month and year. I am extremely proud of my entire team and your review is a testimonial that we are accomplishing what we set out to do day in and day out. I cannot thank you enough for writing such a comprehensive review and for allowing my company to humanely solve your raccoon problem. All the best! Brad Gates, B.Sc. Owner / President HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 10 Apr 2019
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