AAA Gates Wildlife Control

Rating: 5 out of 5

AAA Gates Wildlife Control reviews (930)

  • Review from Renato R
    Rating: 5 out of 5
    Review left on 25 Apr 2017

    Bye Bye Squirrels

    I heard animal footsteps in my attic. Gates Wildlife came the following week and I was very happy with the experience. The technician Chris was very professional, knowledgeable and courteous. He confirmed squirrels had gotten into the attic, had a nest but were now gone. He sealed up their entry point and came by the following week for a follow-up. Only reason I did not give 10 out of 10 was that they over-scheduled their appointments the day of the visit and ended up showing up an hour late without letting me know. The technician was apologetic and I wasn't inconvenienced so it didn't take away from my appreciation of the good job they did.

    Answer from pro:

    Hi Renator, I really appreciate you explaining why you did not give us a 10 out of 10. As the owner it is extremely important to hear about our customers experiences and learn from our mistakes. While we do pride ourselves on arranging firm appointment times that are convenient for our customers, in your case we let you down. I apologize for any inconvenience this may have caused. Thank you for your informative review, we will be discussing it in our next meeting. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016 & 2017.

    Reply created 2 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2017

    Squirrel removal

    I was happy with my decision to have gone with this company to address my problem with squirrels in the attic. It was Justin who came and was very professional and courteous and easy to talk to. He addressed all the concerns before, during, and even after the work has been done. I also think he went above and beyond on the service he provided. This happened in December 2016 so I don't remember the full details, but I know he had to come back more than once on my request to check on the status of my problem as I reported still hearing critter noises in the attic. If you're doing your research and plan to get 2-3 quotes before making the move, you might find that this company isn't the cheapest, so just make sure you compare apples to apples in terms of the offerings and guarantees.

    Answer from pro:

    Hi NRM, it makes me very happy to hear that Justin went "above and beyond on the service he provided. At Gates we are always striving to provide our customers with the best possible experience. Thank you for your review! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016 & 2017.

    Reply created 2 May 2017
  • Review from Christine De Muri and Alfred Janach
    Rating: 5 out of 5
    Review left on 21 Apr 2017

    Removal of raccoons from attic.

    We had a raccoon in our lower roof, evident by damage to the soffit. Brad and Cassandra arrived on time and provided a written estimate for the necessary work within 15 minutes. They secured all of the roof vents to prevent any further animal entry and made up a one way only exit for a very tight space. Upon return two days later Cassandra removed four baby raccoons and left them in a heated box on the roof while Brad repaired all the damage to the soffit. That night the mother raccoon took the babies out of the box. We were completely satisfied with the humane removal of mother raccoon and her babies. Brad and Cassandra know there stuff and operate in a very professional manner. We highly recommend AAA Gates Wildlife Control!

    Answer from pro:

    Hi Christine D., your particular situation proved to be one of the more challenging jobs I have been faced with in many years. Thank you for your patience and assistance in helping us solve your raccoon problem. We were certainly grateful for getting regular updates from Eddie. All the best! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016 & 2017.

    Reply created 2 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2017

    Racoon Removal

    Gates' was quick to respond and to send out a tech to evaluate the situation. Despite the inclement weather he got up on the roof to assess things, and installed a one-way door over the damaged are. 3 Months later and (knock on wood) we are still critter free.

    Answer from pro:

    Hi Michael.nesbitt, thank you for your update and review. I am pleased but not surprised to hear that you are critter free 3 months after we performed the work for you. We aim to provide a lasting solution to wildlife problems. Should the critters return, so will we. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016 & 2017.

    Reply created 2 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2017

    Wildlife removal

    They were very professional, informative and kind. They came, assess the situation, told us all of our options. They told what was happening step by step. It was an educational experience, learn the habits of the raccoon and saw the six babies that what up there. They sealed the access point and secure any potential new access points, to ensure no further intrusion. It was a humane removal of the baby raccoons, placing them in a heated box, so the mother can take them to their "new den"! Thank you!

    Answer from pro:

    Hi bellajes, you are very welcome! I am happy to hear that you enjoyed learning the habits of the raccoon and seeing the babies. At every opportunity we try to connect our customers with the animals causing the concern. It is important to us that our customers appreciate that the animals do not intentionally cause damage but are merely looking for a place to raise their family. And you can't blame them for that. Thank you for taking the time to write a great review. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016 & 2017.

    Reply created 2 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2017

    Raccoon Family Removal

    Brad and Christa were amazing! They turned up on time (actually, a little early), and took time to explain the process fully and all of the options available for removing the Raccoon family. They were an efficient team-the raccoon family was removed and the hole in my roof repaired/protective wire grids over the vents installed, all within 90 mins. The whole experience, from booking the appointment to the actual work was very pleasant and I would not hesitate to recommend them!

    Answer from pro:

    Hi Shegou, it was a pleasure meeting you and I appreciate the opportunity to humanely solve your raccoon problem. It pleases me to hear that the whole experience was very pleasant. As a company we strive to achieve that day in and day out. Thank you for your excellent review! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016 & 2017.

    Reply created 2 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2017

    Raccoon Removal

    I would highly recommend AAA Gates Wildlife Control. We had a mother raccoon and her babies in our attic. Chris did an awesome job removing the raccoons and animal-proofing other entries where wildlife might enter our house. He did all that while it was pouring rain outside. He was very nice, courteous and professional. I am very happy that the issue has been resolved.

    Answer from pro:

    Hi Sylvia, thank you for your kind words regarding Chris. It was a smart decision to animal proof your home as this is the time of year all wildlife are looking to gain entry into attics and raise their family. It makes me happy that you were pleased with our work. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016 & 2017.

    Reply created 19 Apr 2017
  • Review from Sara Lanthier
    Rating: 5 out of 5
    Review left on 5 Apr 2017

    Awesome Customer Service

    Twice in the last number of months, I've called Gates to ask them to come help me with mice and then raccoons. Twice they've given me free advice over the phone and twice it worked like a charm. I'm a single mom, and appreciate that they saved me a great deal of $$ by giving out the advice. We have a mom raccoon and six babies who have relocated from my front porch bench safely and humanely and I'm not out of pocket. So while I haven't actually yet had to use them in person - how can you not trust a company with service like that?? Thanks Gates! You're awesome.

    Answer from pro:

    Hi Sara, I am very happy to learn you were able to utilize our advice to solve your wildlife issues. As you know, not all wildlife problems can be dealt with advice alone but in your case some simple advice, as you said "worked like a charm." I have always believed in building my business through integrity, honesty and helping others. Thanks for your wonderful review. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016 & 2017.

    Reply created 19 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2017

    Fantastic, Efficient Service!

    I had a great experience with AAA Gates Wildlife Control. Brad came out to assess my situation and provided me with a full quote & breakdown of the job. He was very professional & courteous. I thought I had birds above my powder room bathroom in the vent, but it turned out to be a squirrel! He put in a one way door & closed the other vents on the side of my house. He returned a few days later, made sure the squirrel had left and put up a new vent. I am happy this was taken of so quickly & professionally.

    Answer from pro:

    Hi Priscilla, it was my pleasure to assist you in humanely solving your wildlife problem. Thank you for taking the time to write such a great review. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016 & 2017.

    Reply created 19 Apr 2017
  • Review from satisfied customer
    Rating: 5 out of 5
    Review left on 4 Apr 2017

    Wildlife control.

    I had a squirrel infestation and Peter from Gates was prompt and polite and his efforts were successful.

    Answer from pro:

    Hi satisfied c., thanks for your concise review of Peter's work in solving your squirrel problem. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016 & 2017.

    Reply created 19 Apr 2017
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