AAA Gates Wildlife Control

Rating: 5 out of 5

AAA Gates Wildlife Control reviews (930)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2016

    Raccoon - chimney

    AAA were able to provide me with an appointment right away (even on a long weekend). Josh, the onsite specialist was courteous, very knowledgeable and helpful. Would highly recommend their services.

    Answer from pro:

    Hi ZM, I really appreciate your endorsement of my company and for complimenting Josh for the service he provided. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!

    Reply created 28 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2016

    Screen installation for squirrel access denied.

    Called up Gates after dealing with a rival competitor. No charge for Gate's estimate. Was charged by the competitor $125 + HST for them to come out & do a site survey. Was told the fee would be removed if we would have their service techs perform the needed work. I was provided with two quotes, one for necessary work & on the same quotation sheet, recommended work. The quotes were 790.00 & 1300.00 (taxes included), respectively. I did not go ahead with the competitor's work. The competitor wanted to place screens on my metal (not tin) roof vents (which was the price included in the suggested quote for work). I called up Gates, was assured their quote was free, had the tech Justin come out & perform his site survey. The quote for the service call was $395 + HST. Justin indicated because our roof vent vents were in fact metal, there was no need to screen them. I had told them about the poor experience with the competitor, and he gave us a ten per cent discount in good faith in the go ahead of Gates performing the work . Justin had also used his squirrel calling device, outside my house, and had actually had one squirrel appear form a neighbor's yard. I was totally shocked, when the critter appeared. Justin had gone into my attic, looked around, use his calling device whilst in the attic, and there were no squirrels present. As for the work performed, he had placed a one way exit only cage, and a long piece of metal screening at the point of the squirrels having gained access in my attic roof. Also place a piece of wood along side the screening in case there may have been a nest in my attic (in case the parent squirrel returned and was not able to get to any possible nest inside, the wood would allow the squirrel to take frustrations out on the wood and not my house). There were none, and short while later, I observed a squirrel trying to access the attic. Justin returned a couple of days late to remove the exit cage, pull down the portion of the soffit where the squirrel had pushed up, and had placed the meshed screening to close off the point of access. By the way, all of the aforementioned post work was included in the price listed. All, when hiring these types of contractors, please ensure when you book appointment, with them make sure you ask at the time of the booking if they have their property liability insurance, and WSIB insurance. Be prepared to have the contractor show you a current & valid copy of their respective certificates, prior to commencement of any work .Because if they do not, and the contractor gets hurt on your property, you may be liable, for them getting hurt. It is important that you do your own due diligence, and ask lots of questions. And remember, if you are charged for a quotation for work find another contractor that gives out FREE QUOTES. I have already recommended Gates Wildlife to my neighbor who also has squirrels in his attic, but WILL NOT recommend the competitor. I have nothing but praise for Gates, & the service tech Justin. Thank you Gates Wildlife for a job well done. Rick

    Answer from pro:

    Hi Rick, excellent review! Thank you for mentioning the fact that our on-site estimates are free and for pointing out that our quote to solve your wildlife problem was considerably less than our competitors. Also, your comment recommending that homeowners only hiring companies that have liability and WSIB insurance is excellent advice. I really appreciate you recommending my company to your neighbour, it means a lot to me. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!

    Reply created 28 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2016

    Raccoon Problem

    We have had a raccoon problem recently and we were very worried about the costs associated with this job and hiring someone that will effectively take care of the problem. AAA Gates exceeded all of our expectations and were very professional and thorough. Chris Mueller was a joy to deal with and we are extremely satisfied with his level of service, knowledge , integrity and overall cost. I would definitely recommend AAA Gates to anyone dealing with any kind of wildlife control problem. Thank you.

    Answer from pro:

    Hi Tony, thank you for complimenting Chris on his level of service, knowledge and integrity. It makes me extremely happy to learn that we were able to exceed all of your expectations. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!

    Reply created 28 Mar 2016
  • Review from D Smith
    Rating: 5 out of 5
    Review left on 24 Mar 2016

    Humane Squirrel Removal from Attic/Prevention of Repeat

    Both wildlife technicians were professional, knowledgeable and friendly. The first technician, Chris, efficiently discovered the entry area the squirrels had created by chewing a vent on the roof - and then repaired this area on the spot. He also took preventative measures so that the other (plastic) vents could not be compromised in future. He made sure to check out the attic, looking for any weather damage that could have been caused by the roof opening. A few days later, after leaving time for our furry guests to leave safely, the second technician, Justin, assessed that no guests (including babies) remained and then proceeded to remove the device (including a one-way door) they had attached to the exit in our roof. They then repaired that exit as good as new. The employees do not just pay lip service to owner Brad Gates' humane and win-win approach to wildlife removal -- they really do have extensive knowledge and interest in the welfare of the animals, and implement a professional construction fix that prevents future problems at a reasonable cost. There is really no need to contact anyone else for these problems -- this company has been around for 30+ years and I highly recommend them.

    Answer from pro:

    Hi D, I love your review, especially your comment regarding that my employees "have extensive knowledge and interest in the welfare of animals". It is extremely important to me that my staff are not only extensively trained in our approach to wildlife removal but also in customer service excellence. Thank you so much for articulating what our company is all about, I could't have asked for a better review! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!

    Reply created 28 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2016

    Raccoon Removal

    I called Gates upon receiving a referral from another company. There customer service from the moment I called right through to completion of the job was excellent! They were able to assess my raccoon problem and fix it within 24hours of my phone call. When Josh showed up to my home he was very professional, honest, friendly and was prepared to tackle the problem onsite the very same day. The job was completed with in a short period of time and the alteration they had to do to the roof and vents was aesthetically pleasing. We had another company come in several years prior that made a mess of our flashing. Gates was able to fix this as well and it looked 100% better. I was assured we wouldn't have anymore problems and am happy to say we have no more raccoons living in our attic. I would definitely recommend this company and would use them again!

    Answer from pro:

    Hi Hicks, thank you for referring to our customer service as "excellent." I couldn't ask for anything more in a review as I believe it all starts with customer service and in our business, finishes with peace of mind. Thank you also for complimenting Josh on his professionalism. Hopefully you won't need to use my company again but if you do we will be there for you! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!

    Reply created 28 Mar 2016
  • Review from Jeff
    Rating: 5 out of 5
    Review left on 23 Mar 2016

    Nest removal by Josh

    Josh was amazing, did a super clean job of removing a birds nest from an exhaust vent and installing a protective mesh so they don't return. A+, thanks again Josh!

    Answer from pro:

    Hi Jeff, thanks for the A+ grade. I really appreciate it! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!

    Reply created 28 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2016

    Removal of raccoon from attic.

    I have used this company three times in the past and was always very satisfied with the service. The office employee who received my call was very professional, attentive and pleasant. The worker (Josh) who came to the home was also very pleasant and competent. He went inside the attic to check for raccoons or possible damage, followed by a careful inspection of the roof. He than installed metallic mash in the most vulnerable areas and a "one way door" to allow the exit for any animal that could be hiding inside the attic. Josh ensured that I was totally satisfied before he left. He returned a couple of days later to remove the "one way door". I have recommended the company to neighbours and friends and will not hesitate to do it again.

    Answer from pro:

    Hi Tony, Thank you! What a fabulous account of our service, from the initial phone call and until we returned to remove the one way door. And thank you for the loyalty you have shown over the years by hiring my company not just once but three times. I also really appreciate that you have recommended us to neighbours and friends. To me that shows we have earned your trust. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!

    Reply created 23 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2016

    Skunk under shed

    I discovered a skunk digging up the lawn and I watched as it ran behind the shed and disappeared. I called AAA Gates, as I had used their services in the past and had been thoroughly satisfied with their work. Peter came out to inspect the area yesterday and suggested what could and should be done. Josh arrived this morning right on time, after having called first to alert me to his arrival time. He explained to me what he would be doing and I was very impressed with his knowledge, courteousness and work ethic. He dug a deep trench around the shed and then installed the appropriate screens etc. When finished, he made sure that anything which had been moved was replaced. I am extremely satisfied with the work and have no hesitation at all in recommending AAA Gates. It's a pleasure to deal with a company whose employees genuinely demonstrate that they enjoy their work and care about their clients.

    Answer from pro:

    Hi Margaret, you wrote an amazing review! Thank you for carefully explaining the work that Josh did to solve your skunk problem. I also appreciate that you mentioned that Josh took the time to put back everything that had been moved to do the work. All of us at Gates take great pride in the work we do and no job is complete until we have left the job site the way we found it. I particularly like your comment "It's a pleasure to deal with a company (who) care about their clients." It means a lot to me! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!

    Reply created 23 Mar 2016
  • Review from Customer of AAA Gates Wildlife Control
    Rating: 5 out of 5
    Review left on 21 Mar 2016

    Raccoon in the roof of our enclosed porch

    A raccoon got into our enclosed porch roof. We called AAA wildlife and they came very quickly after our call. Josh worked very hard to deal with this. We are very satisfied by this service and are now raccoon free. We will confidently recommend this service.

    Answer from pro:

    Hi, being "raccoon free" is a great thing because it also means that you are noise free and damage free. As you know, it is important to protect your number one investment. Thank you for complimenting Josh on his service and for any future referrals. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!

    Reply created 22 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Mar 2016

    Rocoon in roof

    We suspected a raccoon in the attic because of a tear in the shingles and noise at night. Very scary for two seniors. So, first thing the next morning we called gates wildlife control. Josh arrived promptly in the morning and fixed the problem right away He had a very pleasant and friendly manner. The price was reasonable and we are very relieved that the raccoons have been treated in a humane manner. Thank you Josh!!

    Answer from pro:

    Hi Viki, I do understand how disturbing it can be to have raccoons moving about in the attic in the middle of the night. Thank you for hiring my company and for complimenting Josh on the work he provided for you. Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best of 2015 & 2016!

    Reply created 21 Mar 2016
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