Canadian Choice reviews (3501)

We had a great experience with this company Kevin and his team here in Red Deer top notch quality and service and Triple Pane windows best in town we are thoroughly happy and highly recommend. The install went great by Jason and Colin Chris and Dylan this is a professional outfit we could not be happier! Thank you Canadian Choice its amazing!

I have contacted several window companies, and this company quoted the highest price among others. But we got price match at the end. The reason why we chose this company is mainly because the person who gave us the quote provided very good service. He is very knowledgeable about his products and the other products in the market. And he replied our questions and doubts in a good and fast manner, even after we had the window installed. The installation team also did a very good job. Very organized, clear division of labour, finish the job on time, and very clean and respect the house. They did an excellent cleaning job after the installation, from inside the house and outside the house. Unfortunately one of the windows had a scratch on it. So we called them and asked for an exchange. This took them around 2 months to come and finish the replacement. They sent a guy from the company that produced the window. The replacement process was quick and neat. But I'm not very happy with this guy since he put his dirty tool bag and the window on our bed. The new window is not so clean. But he helped me to clean it at the end.

The three installers are polite and friendly. They worked very carefully to demolish the old windows with utmost safety to avoid broken wood splints flying around inside the house. They covered up every room with large pieces of rubber and after they finished the work, they cleaned up the rooms and took away the garbage inside and outside the house. They are real professional installers and I appreciate their responsive attitude in their work. I want to thank the sales representative too to recommend me such a good group of installers, besides he is friendly, helpful, knowledgeable and provide the proper services to me.

I had 4 triple pane windows put in. It made a huge difference with soundproofing and the comfort. The job was done on time and very professional. Olga was our sales rep and Sergej was the installer. I was very impressed and would recommend the company to my friends.

we are very happy with the purchase of our windows, definite upgrade to our home, quality and thermal performance was noticed immediately, very proffesioal from the start to finish, thanks to Blair (sales) and Vitali and his installation team, very professional. would definitely recommend.

I recently ordered windows from Canadian Choice and was thrilled by the service that I got. The sales person Joe W who came to my house showed a lot of patience with my wife and I as we were trying to choose the right door for our home. He showed us some great options and decided to go with a modern style door for our home along with the front windows. We didn’t even know that we could get black exterior windows but are looking forward to having them installed. So far a great experience and would definitely recommend them to anyone.

Stan came for estimate exactly on time, he went thru each window and door and confirmed our preferences. He quickly set up financing and made arrangements for installation. The installer Mike and his assistant were very good, they worked very hard to get the whole installation completed in 2 days. They cleaned up the debris from their work. We are very happy with the product and the service from Stan, Mike and his helper.

Update- After posting my review the company contacted me wanting to fix things. Offered compensation, but not for my issues, for me to remove my review. After some research and discovering this is unethical, I will not accept. Never use this company. At consultation it was discussed I would be keeping my custom blinds. I was responsible for removing and reinstalling them. With the new window casing my blinds don’t fit! All my window coverings have to be replaced. On the day of install on a cold day in feb, the workers removed all my windows and my front door, leaving my home open to the elements and my furnace running continuously for the entire day! Kept me struggling to keep my pets safe and alive. Debris of metal, nails and insulation etc was left scattered around my home, that I spent hrs cleaning up and finding in the snow. No concern for the safety of my pets. 3 separate walls in three rooms were left gouged, scraped and damaged. Peep hole in new front door was drilled above my head, door had to be replaced. My door now sticks. Door lock was installed incorrectly and had to be removed and reinstalled by me. One worker was on personal calls the entire day, for over 7 hrs, not focused on the job. One window cracked and when they came to replace it, brought the wrong window. Arranged for the right window to be brought and installed, at that time they damaged the screen. Waited over 6 weeks for a new screen, that finally arrived after I complained yet again. The customer service of this company is insulting, I have continually had to take time off work for issues to be resolved. I paid this company in full, and I wish I had not. They have done nothing or offered nothing to compensate me, offer anything in good faith, done anything to make up for a lot of hassle and inconvenience dealing with this company. Never again!

Canadian Choice Windows and Doors replaced our front door and back porch sliding door entrance. They were good to deal with and their quote was a bit high but reasonable given the work. My only challenge is their door hardware stop occasionally comes loose but it's been a few years.

I replaced 18 windows in the past with Canadian Choice, so they seemed like the obvious choice for my latest need to replace/update 8 windows. After getting multiple quotes from different providers, I decided on Canadian Choice because of the history. The sales guy (Jemal) came out on a weekend and I placed the order. Gave a deposit of $935. Installer came out a week later and advised my daughter that replacing the 2 “fake” attic windows might be a problem because the attic is inaccessible from the inside, and that he would call me to discuss. He never called. A few weeks passed and I heard nothing, so I reached out to Canadian Choice and spoke with a gentleman who told me he would get back to me ASAP. That never happened. Another week passed, and I called today and spoke with Richelle who didn’t know what was going on and couldn’t find my file. She promised to get back to me – but didn’t. Later that day, I got a call from Jemal (sales guy) who tells me they can't do the basement windows because they're “inaccessible”. Because we recently merged two houses, and the basement was jammed with stuff back when Jemal was originally here, I thought he meant that, so I advised him it had been cleared out and the windows are now fully accessible. He was confused and had to call the installer back. Shortly after, he called me back and said they can’t install the basement windows because they're "inset" from the bricks…that it’s as if my “house was built around the windows”, which of course is not possible. I don’t know of any window that isn’t inset from the bricks and my basement windows are no different from any other window on my house in how they're set in the frame. He tells me they can't do the job and will issue me a cheque for the $935 down payment that cleared weeks ago. I ended up immediately reaching out to a friend of mine who is a contractor and he indicated something isn’t right because there’s absolutely no reason why the windows cannot be installed. I have now requested a full explanation be emailed to me ASAP because none of it makes sense UPDATE - May 14: I received an email from Richelle from Canadian Choice, who indicated the reason they can't install the windows is because the basement windows are inaccessible from the outside and that there's no room to cap the new window once installed. Both of these statements are false. All basement windows are fully accessible from both the outside and inside, and they can be capped. Richelle also communicated they can't replace the 2 “fake” attic windows because the attic is inaccessible from the inside. There is no access to the attic from the house - this is true - but other installers have told me this can be done without issue. Richelle also communicated they "don't want to turn away business", which is odd since they haven’t mentioned anything about the 3 large windows on this order that make up the majority of the project cost (walk in bay window in the living room). Seems an unusual approach for a business to be all or nothing. It’s like ordering off a menu only to learn the dish isn’t available and the restaurant asking you to leave. After some back and forth that included photos, Richelle from Canadian Choice offered to send a Senior Technician out to the house to have a second look at the basement windows, which I obliged. I assume she then saw this review because I received an email from her stating "Thank you for your review on HomeStars. I will make sure a cheque in the amount of $935.00 is in the mail today." and nothing else. I guess sharing my experience with Canadian Choice Windows here means no one is coming out to the house to give a second look. I'm a VP in Customer Experience. I work in the business of experience design all day, every day. Take it from me - avoid this business. They are very unprofessional and have terrible customer service. I have waited weeks to be told nothing is going to happen, which has delayed a slew of other things now - and their reasoning is based in false information. The other important facet to this is they’ve breached the contract we both entered into. The pink contract we both signed binds us into this agreement. #17 states any amendments to the contract must be agreed to by both parties in writing. For reference, I've included a photo of what the basement windows look like. UPDATE: May 22 On May 14, I received an email from Richelle @ Canadian Choice indicating my downpayment of $935 would be sent out that day. Today is May 22 and still no cheque arrived in the mail so I reached out via email to Richelle to find out when she sent it, keeping in mind I gave it to them 6 weeks ago for a job they refused to do and breached a contract over. She communicated to me that she never sent it because she thought they were sending another installer out to review the job. For context, I didn't agree to send another installer out until the May 16 (after she asked me if she could) to which she NEVER EVEN RESPONDED. Ergo, no second installer. Talk about getting the run-around. The manner in which Canadian Choice is handling this is absolutely ridiculous, with some questionable business practices. I can't believe it's this difficult to get my money back for a job they refused to do. UPDATE: JUNE 25 Since I'm now seeing CC's response to this, I believed it was important to provide an update to my review as their response is inaccurate and quite misleading. At no point did I refuse to allow a senior technician to come out to my house. In fact, it was the complete opposite - I agreed to have another installer out because I had 2 other window companies advising me that the information provided by CC's installer was wrong. On May 14, 2019 @ 12:12 pm, I sent an email to Richelle @ CC stating the following: "Yes - I would like a senior technician to visit the house and tell me the basement windows cannot be installed." and then at 1:14 pm, I received an email from Richelle stating: "Thank you for your review on HomeStars, I will make sure a cheque in the amount of $935.00 is in the mail today." to which I responded with, "Does this mean you’re not sending the “senior technician” out? Because I posted a review of my experience with you to Homestars? Sounds pretty unprofessional. I’ll be sure to share this as well." to which Richelle responded with, "No this does not mean that at all, you said HORRIBLE EXPERIENCE - DO NOT RECOMMEND I thought it was safe to think you wouldn't want us out there again. Please let me know if I'm wrong." I let her know she was wrong, but the Senior technician never showed, was never arranged, and that was wholly on CC, not me. I have an entire email chain detailing the exchange, so I'm not sure why Canadian Choice is being untruthful in their response.