Dear Private Customer:
We apologize for any inconvenience you may have had with the service provided. We would like to assure you that it is not our intention to upset our customers in any way. We appreciate your constructive criticism and your explanation of the problem at hand very much, and we will take steps to ensure a similar situation never occurs again. We are going to contact your local Edmonton office and discuss your review with the staff so that we can make this example a learning experience. On a side note, we agree that the rebate process can take a long time as well, unfortunately that part is not in our control, and we assure you that we do all we can to speed up that process for our clients.
Thank you again for your honest review, and again our apologies for any inconvenience this process may have created for you. Please allow our team work on this and don't hesitate to give our head office a call at 1-866-807-8064
Reply created 26 Apr 2018