Canadian Choice

Rating: 4.7 out of 5

Canadian Choice reviews (3501)

  • Review from Hassan Yaqub
    Rating: 5 out of 5
    Review left on 17 Feb 2016

    Window Installation

    We originally met with Alexander Pridatko who arranged the installation for us. There is absolutely nothing bad to say about these guys. They gave a time between 8am-10am and showed up EXACTLY at 8 on the dot. It was the day of the winter storm in Ottawa and I even suggested that if they needed to, they could reschedule due to the horrible weather (a record 51cm of snow), to which they kindly refused and began the job immediately and enthusiastically. They used long sheets so they wouldn’t dirty any of the carpets, and skillfully installed 3 fairly large windows. After the installation (which was superb by the way), they even vacuumed any debris that was left behind. I cannot stress enough how professional these guys are! I would recommend them to everyone in a heartbeat.

    Answer from pro:

    Hello Hassan, thank you so much for your taking the time to share about your experience with us. We are delighted to hear that you were happy with the window installation and that everything worked out despite the weather! We appreciate your compliments on the superb installation and professionalism as well as any future recommendations. We thank you kindly for choosing Canadian Choice Windows & Doors and we hope that you have a wonderful day!

    Reply created 2 Mar 2016
  • Review from Mohammed
    Rating: 5 out of 5
    Review left on 13 Feb 2016

    Windows & Door replaced

    We had all our windows replaced and the front door. The installers were Excellent, Sales person was also nice, a little busy for after sales support, but he came through. But the installers a perfect 10. 3 guys replaced all 24 windows and 1 front door in a single day. And they cleaned up nicely both inside and outside.

    Answer from pro:

    Good morning Mohammed, thank you for taking the time to leave us a review. We are happy to hear about your excellent experience with your sales person and installers. We hope that you enjoy you new windows and door, and can refer any friends, family, and neighbours to Canadian Choice Windows & Doors in the future. Thank you kind for your business and have a wonderful day!

    Reply created 1 Mar 2016
  • Review from Trevor Bandura
    Rating: 0 out of 5
    Review left on 12 Feb 2016

    Total Garbage and not fixing anything

    All 3 basement windows leak. See the video. They are also very hard to open and close. Someone did come and replace something on the windows, but it was already cold and never tested them again for leaking when it rains. Front door is very hard to close, needs to be slammed real hard and still does not close properly. It leaks cold air. It also looks like it’s warped or something. I have pictures of the light coming in from the outside plus the bottom of the door where you can clearly see both sides line up very different. Outside screen door does not lock properly. With it locked, you can still easily open the screen door with no effort at all. They also installed the wrong screen door. We had requested one with the screen at the top because of our cats, and that’s not what they installed for us. They cracked the siding on my house in the front and back. Living room window was also leaking when it rained, all they did was put more silicone to stop the leak. Not one of the windows has the drip cap installed, or doors either. Even though that was there when they took the old windows out. I was told I needed to get a siding company to come and install that for me. If this was the case, they should have at least installed the drip cap for the new window cutout we had them do. But either way, I think the window installers should have installed this at the time the windows were installed. Back door also does not always close properly unless it’s slammed. Spacing on the hinge side does not look correct either. Back door screen I think was installed or made backwards, lock for it is on the outside. Plus there is no real way to lock that either, it was not put in when the door was made I guess. The back door screen also looks like it is warped or something. Weather stripping on the back door is also not complete. There is a gap at the top. One of my kitchen windows leaks air and has frost build up. And for a different window, the lock is loose and it can be moved up and down by hand. All the windows actually feel cold. It’s pretty hard to explain all the problems in text and with pictures though. I have called Canadian Choice Windows and Doors many times to get these problems look at and fixed, but the guy who comes really never does anything except add silicone, change some kind of seal, tells me to keep the window open on the front screen door to make it easier to close the front door, even then it still is not close properly as you can see in the pictures. I have actually seen better quality second hand doors, or even rejects from home depot than what they installed for me here.

    Answer from pro:

    Hello Trevor, thank you for your insightful review. We appreciate you taking the time to address your concerns. We would like to firstly bring to attention our first contract dated April 23rd, 2015 to replace all windows in the home (excluding the kitchen unit) and replacement of the Front entry door and storm door. Arriving on the Installation day, June 18th, 2015 the siding had been complete. The first question from our Installation Crew to the Homeowner was, “Why is the drip cap (which is tucked under the siding with a lip exposed to cover the top edge of the window) which is supposed to be installed underneath siding… Not here?” It is not possible to remove this on this site as it is installed underneath siding. The home did not have drip cap arriving onsite as it was removed before the installation of siding. When installing the Door, the Customer did not provide us with a new lock and handle as usual practice and noted on all Contracts. By his request, the existing lock was installed. The existing lock provided onsite only had 1 bottom latch strike for the handle. It was missing the Deadbolt latch strike, which is required to be installed for the proper function of the door. The customer stated he would purchase and install this for himself because it was his responsibility to provide this for our installers the day as in original plans. The storm door was installed at the same time and it was brought to our attention the preference of the Screen area (it being on top rather than the bottom). This is something that has to be specified when signing and going over the contract for the project because the door is not reversible and changes cannot be made on site. At this time a pet screen was provided at no additional charge, in good will with care and understanding for the customer’s request. Upon finishing the install in the home the Customer was happy with the work. A walk through is done to show operations and finish after completion and nothing was brought to our attention indicating Cracked siding which is now a mentioned problem. The Customer was so happy that 3 months after our initial installation and our services, we were contacted again to replace and install a new garden door and the remaining kitchen window. Again, the customer was pleased with our work. Approximately 1 month following installation a call was received stating there were some issues with the front door being it was hard to close and there was also mention of the basement windows which were leaking water. The customer requested a service in the home to have this addressed. Our technician visited the home and did some adjustments with the basement windows. The front door everything was found to look fine it was working properly although the lock strike still had not been installed by the customer as months before was mentioned as a definite need. Doors can be slightly tough to close for the reason that between a door and storm door there is a vacuum-like suction air space and pressure can be required to close the door. The customer was advised of this. It was suggested that if he wanted the door to have a smoother close, the storm door window/screen area could have a slight opening releasing some air pressure. We will remain in contact with this customer to see if there is anything we can further do to ensure satisfaction. Sincerely, Management.

    Reply created 17 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Feb 2016

    Window Installation

    I contacted Canadian Windows and Doors after seeing them on flyers. I am very pleased with the their professional service and products that are installed on our house. Oleg is very informative and very professional, he recommended what's best for our house and I can say I am very pleased with the results (no more moisture and air coming out the windows). I highly recommend their company for your windows and doors installation.

    Answer from pro:

    Hello Bogdan, thank you for your review! It is a pleasure to hear that you are very pleased with our service and products as we take pride in our professionalism and quality. We are happy to hear that you are not experiencing any more moisture and air coming out of your windows. We greatly appreciate any recommendations and look forward to assisting you with any future window and/or door replacements. Thank you once again for choosing Canadian Choice Windows & Doors and have a great day!

    Reply created 17 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Feb 2016

    Windows Entire house

    We were looking for Windows for many years and finally came across Canadian Choice Windows from their Flyers so we took a chance and made an appointment. Wow what a great decision we met with a Manager Kevin whom provided a great presentation and showed us the best windows in town by far. The price is so good we are so happy. Last but not least Jason and his assistants provided the installation professionally and ahead of schedule. Give this company a call if you want a great experience all around!!! Thank you Canadian Choice we love our new windows>

    Answer from pro:

    Hi Lynda, thank you greatly for your kind feedback! We are delighted to hear that you are so happy with your new windows and it was a pleasure working with you! We hope that you can refer any friends, family, or neighbours to us in the future. Thank you once again for choosing Canadian Choice Windows & Doors and we hope that you have a wonderful day!

    Reply created 17 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Feb 2016

    Double Entry front doors and one entry door to garage

    We are very happy with our new double front entry doors. Sales rep Phil and installer Yuri were both knowledgeable and professional. We would definitely recommend them and use this company again.

    Answer from pro:

    Hello, thank you for your feedback. We are delighted to hear that you are very happy with your new double front entry doors, and your experience with Phil the sales rep and Yuri the installer. We appreciate your business and look forward to assisting you with any other window and/or door replacement projects. Thank you for choosing Canadian Choice Windows & Doors and have a wonderful day!

    Reply created 16 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Feb 2016

    Entry Door

    new front door painted inside and out wrought iron details kept simple 3/4 lite clear glass exec panel

    Answer from pro:

    Thank you for choosing Canadian Choice Windows. We appreciate your review. We are so happy to hear that our sales representative as well as installation crew completed your project well. Best regards from our family to yours

    Reply created 31 Jul 2017
  • Review from Claudia Draper
    Rating: 5 out of 5
    Review left on 8 Feb 2016

    Love my new windows

    We purchased windows for our house from Oliver. The install went smoothly, Oliver our salesman was great. We have since purchased another window from them and still have 1 more to replace and will order it off of Oliver when finances allow

    Answer from pro:

    Hi Claudia, thank you for taking the time to leave us a review. We truly appreciate your continued commitment to Canadian Choice Windows & Doors and hope that you can refer Canadian Choice Windows & Doors to any friends, family, and neighbours in the future. Thank you once again for your business and we hope that you have a wonderful day!

    Reply created 16 Feb 2016
  • Review from Realty Advisors and Property Management
    Rating: 5 out of 5
    Review left on 8 Feb 2016

    Window Installation - Tony Dicesare

    Absolutely incredible job, no exaggeration. They were able to do a rush job and booking the quote, measurement, and install visits was a breeze. The install went great and the installers went the extra mile, they even spray painted some scuffs around the window frame (not their fault, had existed for a while). Would recommend to anyone! Great price too!

    Answer from pro:

    Hi there, thank you for taking the time to share your feedback with us! We are thrilled to hear of such a wonderful experience you had with Tony D and the installation crew in your window installation. Our team really works hard to ensure a job well done that customers can truly value. We appreciate your business and hope that you can refer any family, friends, and neighbours to us in the future. Thank you once again for choosing Canadian Choice Windows & Doors and have a wonderful day!

    Reply created 16 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2016

    Front Windows & Garden Doors

    Matt as the sales rep was great and the guys that did the install did a nice job

    Answer from pro:

    Hello Zimmer, thank you for your kind review. We are pleased to hear that you were happy with your sales representative and the installation job for your front windows and garden doors. Thank you for choosing Canadian Choice Windows & Doors and have a wonderful day!

    Reply created 16 Feb 2016
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