Protection Plus reviews (910)

The entire team has done a fantastic job. Brian introduced us with up to date security system for our newly renovated home. He explained all options in detail. John is super professional. He helped us changed new locks and gave us extra securities which we didn’t expect. He is very attentive and gave us calls every single time before an appointment. Both Jason and Geler did very good job in installation of the security systems and window screen protection. We would highly recommend Protection Plus.

Service provided by Protection Plus was excellent. Steve who came to assess and provide estimate understood exactly what I wanted and had straightforward, practical solutions that I could easily understand. I was in a hurry so they provided Saturday service. Jason who did the installation and taught me how to use the software was terrific. He persevered through difficulties associated with the Saturday installation and was good natured throughout. Both he and Steve exemplified professionalism and expertise while being friendly and patient. I recommend them unreservedly. Everything they installed works perfectly and I have full confidence in their work as well as peace of mind. Price was also very reasonable for products/services provided and competitive compared to the other quote I received.

After our neighbors were robbed, we immediately turned to this service to establish an alarm system and we're still satisfied. Workers are fast and polite. Now we can be relaxed. Thank you.

Protection Plus installed two (2) locks at our home yesterday, I have no hesitation in recommending this Company and in particular, John, who was skillful, professional, knowledgeable and timely. We could not ask for better service and would certainly use their services again.

We have been Protection Plus clients since 2015 and continue to be so impressed with the exceptional and highly professional and personable services we consistently receive as well as the quality of its products. In August 2020, we enhanced our home security system to include a video door intercom and video camera surveillance system. The product knowledge, technical expertise and integrity of the Protection Plus team (Brian [project manager] and Joe and Ciaran [installation team]) are unsurpassed. Work was completed efficiently and seamlessly with great care taken inside and outside our home. Protection Plus's commitment to quality and service excellence are the key to its competitive advantage in the home security sector and it will continue to be our "go-to-company" for all property protection and security needs.

We had a side gate to our backyard that was broken into at some point over the years and no longer stayed closed. Protection Plus was able to quickly provide a quote to upgrade and replace the lock on the gate to re-secure the area. The service was great and took less than an hour to remove the old lock and replace it with the new. Totally satisfied with this service. thank you!

I called Protection Plus based on the positive reviews on HomeStars to do a switch over from ADT after giving them 2 chances to match an offer a friend had received last year to upgrade the hardware that was about 10 years old so it would be GSM enabled (wireless) and not require a landline like the older technology. ADT's best offer? Agree to a new 3 year contract at $40 per month (yes, more than what I was already paying) to get a "free" hardware upgrade. No deal. I was connected to Brian at Protection Plus and advised my existing alarm system was considered a workhorse. It didn't need replacing. To make it a wireless system so that it could be armed/disarmed by a smartphone, I had to buy the box (transmitter) for $199. The savings from getting 6 months free monitoring by paying for 6 months helped to offset this cost. It is about $28 a month for basic monitoring and add $4 for the GSM monitoring. This monthly rate is competitive and in line with other alarm service companies. Overall, the takeover went as described with a minor hiccup. The installer took the necessary precautions with COVID, and even brought an extra pair of indoor shoes to wear while working in our home. The entire team at Protection Plus was very courteous, polite and great to deal. If you are considering a switchover, there are two things that you as a homeowner need to do before the actual date of the takeover to avoid potential unexpected costs: 1. Ensure you have the master code for your alarm. Without this code, the installer cannot complete the switchover. I was tied up on conference calls working at home, and did not have time to try and get the code from ADT. So the options were to either replace the board for an additional charge, or reschedule. I opted to replace the board because there was no guarantee ADT would provide the master code and I preferred not to reschedule. 2. Remember to call your existing alarm monitoring company to cancel your service as soon as you have a confirmed switch over appointment scheduled. If not, you could end up paying for an extra month's fee as generally speaking, 30 days notice must be provided to cancel. This is because only the homeowner has the authorization to cancel the existing service. Update: I am upgrading my review from an 8 to a 10 as Protection Plus promptly refunded me for the cost to replace the control panel. This was completely unexpected as it was my decision to pay the additional cost rather than have to reschedule the takeover for another day. This is a testament to why Protection Plus has so many positive reviews.

I have used their services for a few projects and I am going to use them for my next project. Very happy with the sales team and the installers. We had the Ialarm installed as well as high security locks.

I am very pleased with the service provided by Protection Plus. John was professional, very courteous, and responsive. He did a great job and did it so quickly. Thank you very much. I highly recommend the company.

Arrived on time. Very efficient work. Also tightened up door handle and lubricated where required. Very pleasant locksmith and we are extremely pleased with his work. Would highly recommend.