I recently had carpet replaced by engineered hardwood in the three bedrooms of our condo in downtown. To match the existing flooring in the living room I need to use the Satin-Flooring material. Satin-Flooring has a list of dealers but I wonder whether they have bothered to monitor the performance of their dealers to keep them on list. After going through the tiresome inspection and quotation with several dealers, I am unable to convince myself that they can eventually complete the job. The search ended when we found Kingsway Carpets & Blinds.
I believe Kingsway is one of the few flooring company who know and practice the customer service.
Manny of Kingsway took her time to address my needs and what I wanted for the job. Her colleague Elizabeth also help to solve the technical issue.
During the works, Manny closely administered the whole process to make it a success. She was prompt to answer my queries, submitting the quotation and arranging the inspection. A problem (with the supplier) was readily handled and solved. The flooring was delivered and installed on time and professionally by a very polite and courteous installer. Extra material ordered is returned to supplier and I get the refund promptly.
I am not saying that Kingsway is charging the cheapest cost, but I will recommend them if you are looking for better services for your works.
Peter at Downtown Toronto