LawnSavers Plant Health Care Inc reviews (683)

Hi Anthony, I am very sorry you feel there was a miscommunication. We make every effort to be completely transparent about the terms of our service starting from the very first contact. Lawns are a living breathing 'forest' of turfgrass plants that are a tremendous benefit to the environment. They require constant and continuous care through each and every growing season. Here are the efforts we made: 1. When you first signed up with us, we advised on the phone that the service continues each season. 2. In addition, we sent you a Confirmation of Service Agreement that outlined our terms and conditions when you signed up. 3. Furthermore, we advise and remind in bold writing on each service report throughout the season that "service continues each season to ensure proper plant health care, please call our office to change or stop service". This is located right where the special instructions for you to follow on each visit are written. 4. In addition, we send 2 prepayment offers in the off-season through first class (returnable) mail, that re-iterated service begins again in April and to call if you wanted to stop the service, to please call us. 5. The envelopes we send your letter to you in, have bold writing on the outside with the same service statement (just in case you decided not to open it). 6. We called before the season started on 03/30/2013 7:32PM with a recorded message reiterating service was about to begin in the next 2 weeks and to call us if you wanted to change your service- our system verifies this call was answered by a live person at your house at that time. 7. We called ahead the day before we started service 04/17/2013 11:33 AM and left a message on your machine that we would be out the next day. Unfortunately we didn't hear back from you until after the service was done on the 18th. We make every effort to inform and communicate with our customers including recording every call in and out of our office in order to prevent this type of occurrence. I hope you can appreciate that we do NOT want to service someone's home who does not want us there. The vast majority of our customers do understand that lawn care is necessary each year, and in the vast majority of cases, those who wish to discontinue, advise us ahead of time. Furthermore, if someone does not want service to continue each year, for your convenience we will mark your account accordingly and ensure we contact you personally before service continues to avoid any unwanted service. Again, I am sorry you feel the way you do, but I hope you understand the tremendous effort we have made to ensure you are informed. I understand our Sales Manager has spoken with you and you have come to a positive and satisfactory resolution.

Hi Peter, Like you wrote, we work hard to make sure our customers are happy, and it seems that for some reason we failed you. I apologize and would still like to make it up to you. We've developed our excellent reputation over 24 years of successful lawn-saving, so I am very sorry to hear you had a bad experience, and would like to learn the details of this situation. Please call me so i can look into your concerns right away. 905-707-9994 Kyle! (feedback@lawnsavers.com)

Thanks for your feedback.We work hard to explain the process and keep you in the loop as we work together to get (and Keep) your lawn in shape. If ever you are concerned, please call us and we promise to help!

Thanks for the very considerate review...and thanks for resisting the temptation to reprogram the controller ;) When comparing Apples to Apples we promise the best value in the Green Business!

Thanks for the great review. Successful lawn care means working together and working step by step to build on the success of each treatment. We look forward to helping you have a Beautiful, Green and Healthy lawn!

Thank you so much for the great review. And thanks for sticking with the plan. To set the record straight, the work we did all last year is what allowed the restoration to work so well. It takes time to get a sick or tired lawn turned around, but once our plan has the required time to take effect, we can achieve great results together!

Thank you sir for the update. Yes it i a little early since plants need to grow and turf needs time to thicken and crowd out weeds. The weed control process also takes time. What you see now will likely grow back, and new weeed scan grown as seed sblow in but that is part of the process. Most weeds take 2-4 application before they die, and we wont make promise that we cant keep. If we partner together, WE WILL WIN the war on weeds! Right now, the best thing you can do is to make sure you mow and bag the clippings 2x a week, water deeply once per week until the weeds are under control and the lawn thickens. By next season we should be well on our way to a thick green and sustainable lawn. In the meanwhile, please let us know if anything changes, or seems problematic- we will be delighted to assist you and make it right- Guaranteed!

Thank you sir. It's been a pleasure working for you and we truly appreciate your patronage, loyalty and partnership.

Thanks You very much for your kind words and loyalty over the years. We will never take it for granted. If you ever need anything just give me a quick call or email. KT.