HomeOwner
Rating: 1 out of 5
Backed-up basement drain
I called New Canadian Drain & Plumbing to take a look at backed-up drain in our basement. Rami charged me $200 simply to put a camera down the drain, and concluded after about five minutes that we needed to replace an external trap at a cost of $2,200. I didn't commit to the repair, but Rami put a big fluorescent stripe on our driveway to mark the location of the trap, permanently marring the pavement. When I asked him if he could simply use a snake or pump to unclog the trap, he completely dismissed the idea. The next day, a trusted plumber whom my in-laws have patronized for years (who we initially couldn't reach) cleared the blockage in the trap in about 10 minutes for a cost of $200. At least we got value for our money in that case, which unfortunately can't be said for New Canadian Drain & Plumbing. When Homestars checked with New Canadian Drain & Plumbing to verify this review, they denied I was ever a customer!
Answer from pro:
Hi John, We are sorry that you feel that way; we would not have done a camera inspection had you not requested it. The charge to do a camera inspection or a snake is $180+hst. Our technician located the problem, marked the area and gave you an estimate to fix it, you were not obligated to go through with the job, however we could have provided you with a snake, which is a temporary fix that does not guarantee that the problem is gone in most cases, had you requested it. It is unfair that you gave us such a low rating after we provided you with the service that was requested by you.
Reply created 9 Feb 2012