Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (800)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2013

    re and re faucet

    i have used priority plumbing in the past and will contiue to use them in the future the best company i have ever dealt with professionalism at its best thank you

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2013

    shower repair

    I had been dealing with a broken shower for over a year. Two guys had tried to fix it, with zero result. I finally called Priority Plumbing, following a recommendation from a friend and they did a superb job. Very professional, all in one visit (they come with a truck filled with parts) and the problem was completely solved. I was extremely happy with the results and the service.

    Answer from pro:

    Dear Liesbeth, We at Priority Plumbing work very hard to provide a certain service "experience". We had upgraded our fleet to larger trucks so that we can complete most jobs "on the spot". We now stock one of the largest inventories of plumbing supplies and bring it with us to your home! Our goal is to provide the fastest, most convenient and professional service on the market. I believe that we have achieved our goal. Thank you for sharing your experience with our company! - The Priority Team.

    Reply created 12 Sep 2013
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 22 Aug 2013

    Servicing our hot water boiler system and drains

    I have nothing good to say about this company and their plumbers. I've paid a significant amount of money for terrible service. The last plumber that came to clear my drain charged over $100 and left it as bad as he found it. We phoned the city and they cleared it completely - for FREE.

    Answer from pro:

    Dear Valued Customer, We are sorry to hear that you are not happy with our services. We investigated your drain problem using Very expensive and technical equipment. We determined that the problem was on the city side. We then advised you to call the city, as we are not legally allowed to touch city property. For this you paid us a whopping $99 plus tax. We are so sorry but we must follow the law. Thank you - The Priority Team.

    Reply created 12 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2013

    Sewer line, backwater valve, sump pit

    Excellent work from Kostis and the crew at Priority Plumbing. They came in on short notice, worked quickly, and cleaned everything up perfectly. The follow up inspection from Trevor was great as well. Highly recommended.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 6 Aug 2013

    Water Heater

    Don't be fooled by the sweet voice of the receptionist and the promises on their website. We had to have two valves replaced on our leaking water heater which are $350 to replace normally (parts and labour) as quoted by several other plumbing services. We paid to Priority Plumbing $850. They damaged the controller during these part replacements, which costs another $550 to replace. When our gas supplier detected a gas leak in our home, they agreed to pay the repair costs, but then refused a week later. This company will take advantage of homeowners in high stress situations and gauge them in pricing and provide shoddy workmanship in return. On top of all this they try to fool you into purchasing a membership and insurance with their service. Do NOT use this plumbing service. I have recently reported them to the Better Business Bureau and the Ministry is currently investigating.

    Answer from pro:

    Dear Vesna, You called us because you had a flooding water heater. We charged you $400 to repair it and we left. You called us back again for a different leak on a valve above your water heater. (Not on your water heater), and we charged you $250 to repair that. You must have been happy with our service the first time to have called us back a 2nd time. You then had a problem with your gas line several days later. (Something completely different). You called us again and we told you to call the gas company. We do not work with gas. We did NOT touch your gas line at any time. We understand that it is very easy for you to blame us for your problem. We are sorry that you incurred these expenses, but we did NOT cause your problems. We fixed the problems that you paid us to fix as promised, and we thank you for this. Thank you - The Priority Team.

    Reply created 12 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2013

    Fixing an underground pipe

    All the drains in my house would not work so I called Priority Plumbing. It isn't easy to find a service company who’s on time, however I can honestly say Priority Plumbing accomplished this. They were right on time, very friendly and did a great job! Our taps were done in just a few hours and when they left it looked like no one had been their in the first place! I truly appreciate the work they did and would not hesitate to call them in the future.

    Answer from pro:

    Dear Hayley, Thank you so much for allowing us the opportunity to be your Plumbing and Drain service provider. We do not take your trust for granted. Our company goal is to provide fast, convenient and competent services. We thank you for sharing your experience with our company very much and thank you for being a valued client. - The Priority Team.

    Reply created 12 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2013

    Service

    I left a deposit for some work to be done but it wasn't in my budget at this time. Priority plumbing refunded my deposit minus the service call. I will call them when ready to do the work

    Answer from pro:

    Dear Frank, we understand that timing is important. When ever you are ready to proceed, we will be here to provide you with anything that you need. Thank you, The Priority Team.

    Reply created 12 Sep 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 24 Jun 2013

    Lead water service replacement

    We contacted a number of plumbing companies about upgrading our water service from lead to copper. Priority was one of the more reasonable quotes, but also appeared to be the most reliable and capable. The work was completed quickly and efficiently and was for the exact amount quoted. The crew who performed the work were polite, did good work, and cleaned everything up when they were done.

    Answer from pro:

    Dear Leah, Thank you for sharing your experience with fellow Torontonians. We are so happy to hear all of the wonderful things you wrote about us. We know that those things are all true, but it is really nice to hear it from our dearly valued clients. Thank you, - The Priority Team.

    Reply created 12 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2013

    Plumbing

    About to head out the door on vacation and notice my kitchen roof is about to collapse. My toilet was leaking all night. Try finding a plumber on a Saturday morning that can come and get the job done NOW! Thanks Priority Plumbing for your prompt and professional service.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2013

    New toilet

    This was the third time in ten years that I needed a plumber for the toilet. I called on a Saturday morning and the plumber arrived early afternoon. He was polite, informative and efficient.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
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