Rent A Son

Rating: 4.9 out of 5

Rent A Son reviews (1180)

  • Review from Customer of Rent A Son
    Rating: 1 out of 5
    Review left on 21 Oct 2016

    Moving and storage

    I find it so surprising to see positive reviews of this company. Our experience was so very bad. We had a complex move, moving from one place to a temporary place, with some being stored, and then eventually another move to a final house. The cost was about 35% higher than we were quoted, and although we had 3 movers, 1 of them spent the entire time in the truck. We were highly unsatisfied with the speed of the moves, and how far off the mark the quote was. Also, we had to move our final date - move date - into the new house. Our contractor had given us a date, and as it approach he had to change it. We gave rent-a-son about 4 days notice - and they charged us a 400 penalty. Very upsetting experience, I would not recommend them.

    Answer from pro:

    Hi, We are truly sorry to hear that you feel this way. We always work to ensure that our customers are 110% satisfied with their service. I think that is why our customers share their feelings the way that they do. I am not able to connect this review to an account in our system and would like to review all of your concerns so that you are not left with this terrible feeling! Please get in touch.

    Reply created 21 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2016

    Quick and easy move

    I had a quick closing and needed to move on short notice. I had never worked with movers before and was super happy I booked with Rent-a-Son. My moving co-ordinator, Jenn, was very responsive to calls and e-mails. The movers, Nick and Mark, showed up on time, were friendly and very fast. Everything ended up where it needed to in my new place! Highly recommended.

    Answer from pro:

    Hi Sarah, Thanks so much for your review! I'm glad we were able to help you out. Enjoy your new home! -Jenn

    Reply created 21 Oct 2016
  • Review from Customer of Rent A Son
    Rating: 5 out of 5
    Review left on 12 Oct 2016

    Moving in town and across country

    Rent-a-son moved my daughter twice within Toronto and then finally from Toronto to Vancouver. In a world where "customer service" seems to have disappeared, this company shines. From the moving coordinator to the movers themselves they are consistently professional, skilled, careful, efficient and in all three moves went above and beyond. Moving is stressful, no question. Rent-a-son will be the one part of the move you can truly trust will go smoothly. I have no hesitation whatever in giving a rating of 10. Given we moved with them multiple times, I know our good experience isn't a one-off --- each move was the same. They are the best!

    Answer from pro:

    Thanks for the review and we will be happy to move her home again!! Amanda

    Reply created 17 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Oct 2016

    Fantastic group of people!

    We hired rent-a-son for a move from Burlington to Aurora. I found them on home stars and not only were they the best rated, but also offered the best price. The customer service was exceptional from making the arrangements with Rob, to the guys who showed up for the move; Junior, Elijah, Jason and Dan. The professionalism and courteous nature of everyone blew us away. They even finished an hour earlier than estimated. I would recommend rent-a-son to anyone planning a move. Jason De Melo

    Answer from pro:

    Jason, Thanks very much for your great review. I'm happy to hear the crew "blew us away" and that they finished under estimate! Thanks again and enjoy your new home!~Rob

    Reply created 24 Oct 2016
  • Review from Customer of Rent A Son
    Rating: 5 out of 5
    Review left on 5 Oct 2016

    Local Move

    Rent-A-Son was recommended by our real estate agent but we had already decided to use their services by that point. The online reviews were fantastic and the company has obviously earned them. Rob helped us figure out a complicated moving situation with ease, and Andre, Vannick and Denis were fabulous to work with. They arrived on time, were friendly and personable, dealt with some tricky maneuvering and smiled throughout. These guys made a potentially very stressful day a whole lot more enjoyable. I highly recommend the company and its staff. Thank you!

    Answer from pro:

    Helen, thanks so much for your review! Our crew members really are some of the best in the industry. They understand that moving day can be very stressful and do everything they can to make it less so for our clients. Thanks again for trusting Rent a Son with your move. Enjoy your new home! ~ Rob

    Reply created 6 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2016

    move to a retirement home

    Jordan and Irving did a fantastic job of moving my mother's furniture into her retirement home in Toronto. Arrived on time, did the move quickly and carefully, for a reason cost. The process of arranging the service and getting a quote was also very efficient and friendly.

    Answer from pro:

    Thank you for your review! ~Amanda

    Reply created 3 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2016

    Full service packing/unpacking Toronto to Ottawa

    Packing and move for a 2 bedroom condo from Toronto to Ottawa was estimated at 4,800$. The advisor Amanda was awesome, and the crew Josh, Dan, Yannick, and Dennis worked very quickly. Final invoice 4,000$. Amazingly painless move :-)

    Answer from pro:

    Thanks for the review Glen! Happy that your experience was painless! - Amanda

    Reply created 3 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Sep 2016

    Moving

    Rob Nunner and the movers Jordan, Nick, Josh and Naruto did a fantastic job. They did the pack and move and were very respectful of the belongings. They were all very hard workers and extremely polite. I have done a lot of moves, this one was seamless!

    Answer from pro:

    Lizzie, Thanks so much for the wonderful review. We're happy to have been able to help you out. Enjoy your new home! Thanks again! ~ Rob

    Reply created 27 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2016

    Home Move

    Hired Rent-a-Son to move a year ago (August 2015). Great experience from start to finish. Rob was very responsive with the quote and additional details we asked about. The movers (David, Corey and Naruto) were very pleasant and polite while they moved our stuff. They had to disassemble several pieces of furniture and reassemble at the new house. They did everything very well very carefully with no damage. We were very happy with the work and would highly recommend.

    Answer from pro:

    Thank you!

    Reply created 3 Nov 2016
  • Review from Customer of Rent A Son
    Rating: 5 out of 5
    Review left on 6 Sep 2016

    Terrific +++ Service (Toronto, ON-Fort James, BC)

    Our move from Toronto, ON to Fort St James, BC was professionally coordinated by Amanda Strathdee from Rent-A-Son. Amanda was on top of the situation from the day we spoke with her getting an estimate up until the day we got our stuff in FSJ. Mike and Mike the crew from North American Van Lines who delivered our stuff in Fort St James was just exceptionally superb. They kept us well informed of where they were and when they were going to get to our new place and kept advising us every time there was a delay. We could have never asked for any better service than this. Thank you Amanda for making our move easy and stress free and many thanks as well to Mike and Mike :)

    Answer from pro:

    Thanks Tiwi for the review and you're welcome! I will let Mike know! Hope you guys enjoy Fort James! Amanda

    Reply created 16 Sep 2016
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