My basement renovation was done thru the Union Gas weatherization program. I was contacted by your service rep. Randy, who came to my house to preview my basement and to tell me what would be done. I also have a crawlspace, which was not included in the program. I asked Randy what it would cost to do this area (I had insulated the walls), and he gave me a quote that I felt was more than reasonable, if I had it done at the same time as the rest of the basement. I agreed. On the Monday, Kevin & Dave and I discussed everything that would be done. They were very courteous and informative and I was very pleased with all aspects of the experience. Very professionally handled by everyone.