SO-CLEAN

Rating: 5 out of 5

SO-CLEAN reviews (1432)

  • Review from Brian Scott
    Rating: 5 out of 5
    Review left on 15 Nov 2012

    Carpet Cleaning

    As professional as it gets. They arrived on time, did an excellent job, provided some extra spot cleaning solution or free, and I paid what they quoted. They even followed up with a thank you email and a $10 donation to a charity of my choice. Would recommend to anyone.

    Answer from pro:

    thank you so much Mr Scott for the business and the kind words. We appreciate it so much. Looking forward to serving you again in the future. Yours Adel Majd

    Reply created 23 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2012

    Upholstery and carpet cleaning

    Today I had my bedroom and hallway carpet cleaned by 416-SO-CLEAN, as well as a condo-sized sofa and 2 matching ottomans. I was able to have this cleaning done within 3 days of my initial call to schedule an appointment, my service man Daltony was punctual, courteous, professional, and METICULOUS. He left my condo exactly as he had found it... except, cleaner! I would definitely use 416-SO-CLEAN again, especially if Daltony is my service man!

    Answer from pro:

    Dear Ms Maclachlan, Thank you so much for the feedback and the business. We appreciate it very much and we are so glad that we were able to be of a service to you. We look forward serving you again in the future. Adel Majd & the 416-SO-CLEAN Team

    Reply created 10 Nov 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Nov 2012

    Carpet cleaning

    416 so clean done a great job cleaning my carpets. Great service. If they were a little cheaper I would use them more frequently. The phone operator was very informative and the cleaning technician was friendly and helpful.

    Answer from pro:

    Dear Mr French, Thank you so much for the feedback and the business. We appreciate it so much. We look forward serving you again in the future. Yours, Adel Majd

    Reply created 8 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Nov 2012

    upholstery cleaning and stain removal

    In October 2012 I had 416-so-clean come to my house to attempt the removal of a red wine stain from a couch cushion and to also steam clean an arm chair and loveseat. The representative was very friendly and polite. He was not able to completely remove the wine stain but he did a good job and I would use 416-so-clean again.

    Answer from pro:

    Dear Ms. Finney, Thank you so much for the feedback and the business. We appreciate it very much. We look forward to serving you again Adel Majd & the 416-SO-CLEAN Team

    Reply created 5 Nov 2012
  • Review from Karina
    Rating: 5 out of 5
    Review left on 27 Oct 2012

    Area Rugs Cleaning

    I had the pleasure of booking the services from So-Clean company. I have been impressed with the services I’ve received and the quality of the job done on my area rugs. I am very satisfied with the company and would highly recommend it to anyone who is looking for highly professional services. The company was very fast, delivered on promises and very very accomodating. I have to make a special note about company’s employee Daltony who was dealing with my high demands. He was very friendly, extremely helpful and very patient. He is a definite asset to the company. Daltony was very fast, hardworking, experienced technician who went above and beyond to ensure my demands were satisfied. I am very happy with 416-SO-CLEAN and count myself as their permanent customer from now on. Great job, keep it up.

    Answer from pro:

    thank you so much Karina for the feedback and the business. And we are so pleased to know that we were able of a service. Looking forward to serving you again in the future. Cheers Adel Majd

    Reply created 29 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2012

    Carpet and Area Rug Cleaning

    I choose 416-So-Clean based on the excellent homestars reviews. Excellent customer service. Adel was very quick in responding to my e-mail with a quote, and called me to confirm my cleaning appointment the day before. Daltony arrived early for the appointment, and did a thorough and great job. He explained the process and plan beforehand, and reviewed it with me afterwards to ensure my satisfaction. He was even able to get out paint stains from my carpet. My carpets look brand new. I am recommending this company to all my family and co-workers. Thanks, Kathy

    Answer from pro:

    thank you so much Kathy for the business and the review. We appreciate it very much. we are so glad that we were able to be of a service. We look forward serving you again in the future. adel majd

    Reply created 8 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2012

    sofa, arm chair & area rug cleaning

    It was a pleasure doing business with 416-SO-CLEAN. They responded quickly to my email query, providing a cost estimate quickly and several options for scheduling an appointment. Daltony, the cleaning specialist was punctual, respectful, efficient and neat. He finished much sooner than I expected and the furniture and carpet look great. And the cost was exactly as promised. I won't hesitate to use their services again and intend to recommend to friends and family.

    Answer from pro:

    thank you so much for the business and the feedback. We appreciate it very much. We are so glad that we were able to of a service and we look forward serving you again in the future. Adel Majd

    Reply created 8 Oct 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Sep 2012

    Wool rug cleaning

    My experience with 416-So Clean was great. From the start, my call was returned promptly and the rug pick up was arranged within days. I received a quote for the cleaning and was notified once the cleaning and stain removal was completed to arrange delivery. In the end the final bill was less than the quote, which was refreshing to see.

    Answer from pro:

    thank you so much Adriana for the business and the feedback. We appreciate very much and we look forward to be of a service in the future. Adel Majd

    Reply created 30 Sep 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2012

    Carpet Cleaning

    Called last minute to book an emergency appointment so my wife and I could move into our home with our newborn. Despite being fully booked, Adel made it out to our place in the evening. This is the second time I am using 416 So Clean and the job was fantastic as usual. With the stains and odour removed, my wife was happy to bring our newborn into a clean home. Thank you 416 So Clean for going above and beyond, we really appreciate it!

    Answer from pro:

    Thank you Mr Beg for the feedback and the business. We appreciate it very much. We look forward to of a service for you again in the future. Cheers, Adel Majd

    Reply created 26 Sep 2012
  • Review from Eve in Etobicoke
    Rating: 1 out of 5
    Review left on 23 Sep 2012

    Carpet Cleaning

    Very disappointed. Overall job was ok but these are the things that irked me: - the cleaning machine started to sputter - apparently this happens with the fuel is running low - and the cleaner did not stop to refuel his truck. - stains were left in the carpet that I was easily able to remove with the cleaning solvent he left for me. - the last room he cleaned took 3 days to dry - I found a pair of suit pants rolled up on a shelf in the closet: they were wet with cleaning fluid and covered in carpet fibres. I'm not certain why someone wouldn't mention a simple accident with the pants - I was bound to find out about this so why not just let me know. I don't know why he did not come to the house with enough fuel to complete the job. Is this why the end of the job seemed inferior and took longer to dry than the start of the job? I'm uncertain why he was able to get so stains out of the carpet where I had previously failed but failed to get stains out that seemed rather simple. I am certain that I will not use this service again.

    Answer from pro:

    Dear Eve, Thank you so much for the feedback. We appreciate it very much. We have looked into the issues you have raised and a disciplinary action has been taken. We have also made some changes to our current procedures to make sure none of these issues happen again in the future. We sincerely apologize for the inconvenience we have caused you. We stand by our 100% satisfaction guaranteed, thus we have mailed a full refund cheque to you. once again, we are sorry. At your service, Adel Majd

    Reply created 24 Sep 2012
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