Convertible Heating And Air Conditioning reviews (2548)

Bahadur, this was very kind of you to do , Thank you for this kind review and your business. We appreciate your trust in our services and we will never let you down. Call anytime 24 hours a day for help and friendly advice. Please also remember to register or serial number online right away. Marnie Amodeo general manager

Thank you Susan! We truly appreciate your business, as well as this lovely review and show of support for our family business. On behalf of myself, my brother Christopher, and our awesome technicians Ali and Moe (Who also happen to be brothers, we believe in hiring family members because they work very well together as a team) thank you thank you thank you! You will love your new system, and please remember to register your serial numbers online if not already done so. Marnie Amodeo general manager

Thank you so much for this review, we truly appreciate it. Enjoy your new high-efficiency furnace in good health always. And don't forget to register your warranty online right away. Thank you Marnie Amodeo GM

Thank you Rudy! This was very kind of you to take the time to do this review. I'm so happy you were pleased with our staff. Enjoy in good health always Please also remember to register your serial number online Thank you from everyone here at Convertible Air (Since 1967) 55th Anniversary Marnie Amodeo GM

Rene, thank you so much for this detailed review. We really appreciate it, and your trust in me to use our services. We are always open, and waiting for distress calls so we can help fast. I must say, we have never had a water heater leak immediately following installing it. And since this is the same brand of water heater you were replacing that was almost 30 years old and leaking, we can only think that maybe this is just good luck, it happens one in a million times so maybe go out and buy yourself a lottery ticket maybe lightning strikes twice! Either way, if we experience any kind of hiccoughs we always correct it immediately and professionally, no questions asked. Enjoy your new water heater. Thank you on behalf of everyone, Craig, Andrew, Rick, Michael, Raj who did your pre-inspection and myself. Be well. Marnie Amodeo GM

Thank you Steve. we really appreciate this. Covid has thrown some pretty tough situations our way, but we always prevail because the alternative is not acceptable for our customers. We will do anything to help others. thank you from: Marnie Amodeo GM and, Raj Quereshi Senior Technical Supervisor

AWWE Jayne, you're going to make me cry. Thank you so much for this lovely review. It was our pleasure to help you through this big job of converting from oil to natural gas. You will really love the lower costs of the gas vs. Oil Thank you from my entire team, we all loved working with you too. Marnie Amodeo GM

Hi Rick! Thank you so much for this review, we truly appreciate it. You are the best! take care and enjoy everything. We are always a phone call away Marnie Amodeo GM

Borges family, thank you so very much for this lovely review. It is our pleasure to help you fast, with no hassles. We are happy to assist. Thank you for your business, on behalf of Pete, Kamil, Stephen and everyone here at Convertible! Thank you, Marnie Amodeo general manager

TG, I truly appreciate your feedback. I remember you well, as I took your service call on both occasions. Following the service report from the repair technician, and speaking to my installation team, I will let you know what actually happened. I am going to clarify some of the things that weren't completely correct in your review. 1: Air conditioners COME WITH refrigerant in them, fully charged, ready to turn on with refrigerant in them already the factory. So to say that we "forgot" to fill your unit with refrigerant was not correct at all. What can happen, and what did happen (which happens to all HVAC companies sometimes) is the unit was 1/2 pound low on refrigerant from the factory. And it didn't pick up on the gauges during our superheat test. It sometimes doesn't show up on gauges until it runs for a week or so. Cooler Outdoor temperatures on the day of installation and a longer length of copper line connection can give incorrect pressure readings at first until it runs for a while under hotter outdoor temperatures. This 1/2 pound differential slowed the cooling. And when you reported this to our hotline, we came immediately to add in the extra top up of refrigerant. After this minor correction the AC was running perfectly. So it was Not "human error" but normal operating issues our industry deals with. Please note we came right away, happy courteous and fast. No stalling or excuses like most. Regarding your furnace, the drain kit is an internal part of the furnace. We simply connect a tube to the floor drain. Unfortunately it didn't drain properly and we fixed it the same day you called. In a world of shady contractors who run from hiccups, we answered our phone every time. We came immediately both times. With pleasant experienced staff. That's all we can do. When you install repair over 2000 systems a year there's always going to be minor hiccups, it's statistically unavoidable. This is why service departments exist. But what makes us worthwhile is our care and professionalism to avoid these issues from the start, and correct them immediately when they arise. We are true professionals. Since 1967. Thank you TG Marnie Amodeo GM Service Manager