Aire Max Heating & Cooling Inc reviews (1158)

In the span of 3 years, we've hired Siamak (Max) for: - Furnace and air conditioner repair - New furnace installation - Ductless system installation We consistently chose him because his prices were always fair and his work seemed good. So I put up with his generally grumpy demeanour. However, I'll no longer be using him or recommending him to any friends. Here's why: Less than two years ago, we hired him to install a brand new ductless system with three indoor units. When he installed it, he positioned the outdoor unit on our front porch and ran the piping in relatively straight lines to the indoor units. So the piping cuts across the side of our house on diagonal lines and isn't great to look at. He said that it would be challenging to mount that outdoor unit on the side of our house (which is brick veneer) until we were able to show him the exact locations of the studs inside the house. That seemed fair, so I agreed. Later, I asked our general contractor to check the walls and mark the locations of the studs. When I showed Siamak, he gave a few reasons that he couldn't move the ductless unit; he was too busy, our house is too close to our neighbour's, etc. After I addressed each of his points, he eventually admitted that he simply didn't want to get involved with the task of moving our ductless unit. He will no longer be working with ductless systems because he doesn't want the danger of working on ladders. That's fair, it seems like a risky job. But I already paid to have my system installed and the job was never finished properly. So I asked for a referral to someone else that I can hire and still maintain the 3-year warranty that he gave me. He said no, I would need to find someone myself. And that new contractor will void the warranty as soon as they touch the system, so they'll need to provide their own warranty. What contractor is going to offer a warranty on a system that they didn't install? I pointed out that he was leaving us with zero options to get our system installed correctly and still maintain the warranty. I was hesitant to leave this review because we may still need to call Siamak for warranty coverage on our furnace or ductless system (until we move it, that is). But I wanted to voice my strong displeasure at Siamak's broken promise, rudeness, and lack of support for a system that he installed. His pricing is good, but it's no longer worth the stress. Lastly, some advice that I usually follow but skipped due to our positive history with Siamak before this incident: ensure that you get everything in writing so there can't be any dispute over commitments that are made for future adjustments!

Great service from Max and his crew; explained proper maintenance and answered all questions. Great price too! They also put down coverings on the floor and did not leave any mess.

I required a new furnace and air cleaner. Called Max who gave me a quote and replaced the furnace immediately. Great service and quality workmanship. Always places runners on your floor and cleans up after work is completed. I have used Aire Max in the past and he is always honest and fair. Would definitely recommend his company

Furnace stopped working overnight. Called in the morning, came in the afternoon and installed a new furnace the same day. This was all on a Saturday. Had called 2 other places before Aire Max (both also listed as open) - and both went direct to voicemail.

Max did a fantastic job installing our Carrier Performance furnace. He battled through the aftermath of a Massive snowstorm to get to us to install the new furnace. He was efficient, professional and left everything spotless. This is the second time we used Max. He also installed our Air Conditioner a few years back and impressed us with his knowledge and professionalism so much that he was the first professional on our list to call. We also appreciated the fast response when contacted. We would highly recommend Max to get the job done right.

Max was professional from initial consultation to finished product of our furnace replacement. He worked efficiently and was able to replace our furnace within one day from our initial contact. We are very thankful for his professionalism and supportive interactions.

Called the company I usually use and got jerked around about when they could install a new humidifier. As an asthma sufferer this was difficult in the cold winter. I finally found Aire Max on Homestars who quickly responded booked installation and promptly appeared on set day. Pleasant, clean, and quick giving us full instructions on operating the unit. Will use for on going service.

When we bought our house the home inspection said that both the furnace and air con were at end of life. Max's team came in and gave a competitive quote and didn't waste time like other contractors that were hard selling us. The installation was very good, they were very thorough. We had a bit of an issue with the furnace a few years later since we weren't using disposable air filters and it was causing the furnace to overheat. Max came in and diagnosed the problem and gave very good advice.

Our old furnace started to fail. Called Max to have a look. He came the next day and tried hard to get it working. To many issues to invest in parts replacement so we opted for new high end furnace. It was installed the next day. This is a knowledgeable contractor who responded very quickly to our needs.

Max is excellent with his services. Very responsive and explained in details the problem and price is very reasonable. Have been contacting and requesting service for my furnaces from the company couple times. Recommended A+++