CARGO CABBIE

Rating: 5 out of 5

CARGO CABBIE reviews (985)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 22 Jan 2018

    Desk Move and Setup

    EDIT POST CARGO CABBIE RESPONSE: An hour of moving and 5 minutes of standing on the sidewalk should have cost me $305 dollars. Make of that what you will. In any case I was explicitly told multiple times by a mover and the service rep who created my quote that if the crew finished before the second hour I could choose to utilize only a single hour. Bottom line, I should not have taken them at their word on site or over the phone. Updated my rating to reflect this. Quoted 175 before tax for 1 Van, 1 Mover, 1 Hour. From 2pm to 3pm, no complaints. At 3pm, standing out on the street with empty hands the movers told me "Just a few minutes while we finalize your invoice." Just over 5 minutes later I was put on the phone with a supervisor who told me I was now being charged another $40 for 3:00-3:10pm, which was spent "finalizing my invoice" according to the movers. Will seriously be on my guard next time if I have to call these guys, tarnished an otherwise as-expected experience. If you chose them make sure they finish with enough time to "finalize the invoice" on top of an existing quote, because that's not built into the quote apparently.

    Answer from pro:

    Hi Mike, Thank you for taking the time to write us a review. We pride ourselves in being fair and upfront with our prices, and we would hate for you to think that you were charged unfairly for our services. We want to reiterate that we have a 2-hour minimum for the type of service you requested, which we explicitly told you over the phone. It is also clearly stated on the estimate so that there is no confusion. However, after your move, we decided to waive the second-hour minimum and only charge you for the actual time used, which was significantly less than what you had agreed to. We encourage you to double check the estimate you received to verify this information. We hope you can see that we appreciate your business, as we stayed behind for an hour and a half after our office hours to arrange and accommodate your last-minute move for the next day. If you have any further questions or concerns, feel free to give us a call or send us an email directly and we will be happy to explain to you how your final bill was in fact lower than your initial estimate. Take care - Javier, Jonathan, and the Cargo Cabbie Team

    Reply created 23 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jan 2018

    My movers of choice since 2011!!!

    Long-time customer, first time reviewer! I have used Cargo Cabbie's moving services for jobs large and small since 2011 when I moved my business to the Leslieville neighborhood– and the quality of the service Javier offers has never once skipped a beat. He runs a tight ship, with costs clearly outlined upfront to there's no surprises (we've all experienced a bad move once in our younger years, haven't we?) and his staff are truly top-notch, friendly and professional. I've lived in the city since 95' and have never leaned on friends or family to help with moves – have always been of the mind to spend a few bucks and hire strong backs– so I have seen my share of bad jobs and bad companies (one highlight was 'mr. lowpants' borrowing a knife to put a notch on his belt so his pants wouldn't end up around his ankles; and who doesn't love the tactic of shady movers looking for payment for double the quote BEFORE they'll unload the still-running truck). It's worth a mention too from a woman's perspective (in these days of #metoo) with Cargo Cabbie you won't be hit on or asked probing personal questions. Maybe that shouldn't be part of my review the need to make this point, but there it is. Javier's team is professional to the very core, and this to be sure is testament to his management style. Cargo Cabbie is ALWAYS worth every penny.

    Answer from pro:

    Hi Meg, Thank you so much for all your kind words! We are beyond thrilled that we are your go-to Toronto movers and that you have relied on our professional and friendly services for so many years. When it comes to moving, we know that trustworthiness, reliability, transparency, and top-notch customer service are top priorities for many customers. We believe that our honesty and hard work will speak for itself - and it always does! It is wonderful customers like you that keep our spirits high and motivate us to continue delivering the absolute best moving services possible in the GTA. Thank you again for choosing Cargo Cabbie every time for your moves - we look forward to the next one! All the best from Javier and the Cargo Cabbie Team

    Reply created 22 Jan 2018
  • Review from Rachel B.
    Rating: 5 out of 5
    Review left on 18 Jan 2018

    Pain Free Moving Experience

    We needed a last minute move to move around some stuff from one storage space to another and this company was fantastic. Fast to reply, had the availability, was upfront with all costs and was very pleasant to deal with. The day of the move, their two movers were so kind and very hard workers. They were careful with all of our belongings and very cognisant of our time. We got the move done in less time than estimated and they adjusted the cost to reflect this. Overall, great experience - the best experience I've ever had with a moving company! R.B.

    Answer from pro:

    Hi Rachel, Thank you so much for your kind review. We take pride in being transparent, communicative, and pleasant with all of our customers, and knowing that you had such a fantastic moving experience with us makes the hard work worth it! No matter the size of the move, we'll do everything we can to be there for our clients when they need us. We also value fair pricing, so if our efficient movers are able to get the job done sooner for you to save you time and money, you can be sure that we'll aim to do that every time. We're so glad that you enjoyed your Toronto move with Cargo Cabbie, and we look forward to being there for you again in the near future! All the best from Javier and the Cargo Cabbie Team

    Reply created 22 Jan 2018
  • Review from Customer of CARGO CABBIE
    Rating: 5 out of 5
    Review left on 12 Jan 2018

    Moving within toronto and had a great experience

    Super pro group of people. Very nice, very open with the whole process. The customer service was the best I’ve seen from a moving company. They even put another person on the move when things weren’t looking like they were gonna finish up on time for no extra cost. Recommend! Also recommend getting the boxes.

    Answer from pro:

    Thank you for the kind review! Ensuring that we are open and up front with our service and rates is something that we pride ourselves on, and we're always happy to have a chat. Our goal is always to make your move day as smooth and enjoyable as possible, and going that extra little distance to leave these positive vibes behind. We're happy to have helped and look forward to next time! When it comes to moving (and supplies!) - we've got you covered! All the best from the Cargo Cabbie Team

    Reply created 15 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jan 2018

    Local Move

    BEST MOVE EVER!! I found out last minute that I needed to be out of my townhouse and into my new apartment (the new tenants wanted to move in early). I contacted Cargo Cabbie literally 4 days before I had to move. Right away, I was so happy I did. The first phone call I had with the moving coordinator (Kate) did so much to lessen my anxiety of my quick move. She answered all of my questions and quickly provided me with a fair estimate. On moving day, the movers (Graeme and Brooks) - were by far the most professional and friendly movers I've dealt with. They were very quick, yet thorough and careful and got me in to my new place in rapid time. THANK YOU! I will definitely use Cargo Cabbie the next time I move locally. Lauren M.

    Answer from pro:

    Hi Lauren, thank you for leaving us such a positive review! It was our pleasure to help with your move - it's what we do! Part of our process is to make sure that you feel like you're in good hands from the moment you first get in touch, right through the entirety of moving day. If we have the availability to help, you can bet that we'll make it happen for you. We're glad to made your move such a smooth one and have got you covered next time too - just give us a call! Until then, all the best from Javier and the entire Cargo Cabbie Team

    Reply created 15 Jan 2018
  • Review from Customer of CARGO CABBIE
    Rating: 5 out of 5
    Review left on 10 Jan 2018

    Condo Move

    I contacted Cargo Cabbie a couple of weeks before my move out date. Thankfully they were available! The moving coordinator contacted me the same day and got things on the road pretty quickly with a quote for our move and with booking movers. Overall, service was quick, courteous, and smooth. The only issue is that the movers did arrive 20 minutes late, which pushed back the entire move. We were on a tight schedule, but the movers managed to swiftly get in furniture out and into our new place. Overall, the movers were very efficient and professional. You pay premium price for services, but it's worth it.

    Answer from pro:

    Hi there, Thank you for leaving us a review. We're so glad to know that we were able to make your move a seamless, hassle-free experience from the booking process to the actual move. We do apologize for the delay in starting your move - we take great pride in being punctual and professional, and we take every precaution possible to ensure we are on time every time. Unfortunately, the extreme weather conditions last week made travelling quite difficult for everyone on the road, and safety is one of our top priorities. We are glad that we were able to make up for it with our efficiency, and we will work hard to ensure that this doesn't happen again in the future. Thank you for choosing Cargo Cabbie for your move! All the best from Javier and the Cargo Cabbie Team

    Reply created 11 Jan 2018
  • Review from Customer of CARGO CABBIE
    Rating: 5 out of 5
    Review left on 9 Jan 2018

    Large home move with Cargo Cabbie

    If you care about your home and furniture hire theses guys. Expensive but the best service you will find in the city. The team of six men--Javier,Jonathan,Kyle John,Cameron and, so sorry i forgot the other names--came exactly during the time span I was given. Beyond being super friendly, they were incredibly efficient, careful and at the same time cheerful. My whole move including driving to the new location took the estimated nine hours (a move with a few hiccups and issues to troubleshoot, the team kept cool throughout the day. We had a large number of boxes, beds, and things that needed that needed special care. At the end, you get I highly recommend Cargo Cabbie to everyone i know without hesitation!

    Answer from pro:

    Hello, Thank you for leaving us such great feedback! We are thrilled to know that you had a pleasant moving experience with us and that you will recommend us to family and friends. We take great pride in providing the best moving service in Toronto, and we will ensure that your relocation is stress-free and hassle-free from the first phone call all the way to the end of the move. We look forward to helping you with any future moving needs! All the best from Javier and the Cargo Cabbie Toronto Team

    Reply created 9 Jan 2018
  • Review from Steve Shon
    Rating: 5 out of 5
    Review left on 7 Jan 2018

    Moving and bin rentals

    I highly recommend this company. They were very professional, fast, and clean. I also rented bins from them which is great! Super convenient delivery and pick up of the bins, especially when you don't have a vehicle. Would definitely use them again. -Steve S.

    Answer from pro:

    Hi Steve, thank you for leaving us a review. It was a pleasure to help with your move last week, and we're glad to have made the process a smooth one. With so many other things to coordinate when you're moving, we're happy to alleviate some of the running around. With our trucks moving around the city, whether it's packing supplies, plastic bins, or a helping hand from our super friendly crew members - we are here to help. All it takes is one phone call and we've got you covered! Best of luck settling into your new place! From Javier and the Cargo Cabbie Team

    Reply created 8 Jan 2018
  • Review from Dina Dimitradzos
    Rating: 5 out of 5
    Review left on 4 Jan 2018

    Office File Move_Toronto

    The service we received from Cargo Cabbie was spectacular!!! The customer service from obtaining the quote to having the files moved was efficient and professional. We would definitely use Cargo Cabbie for our next move. Dina D.

    Answer from pro:

    Hi Dina, thank you for the positive review! We know first hand that things happen fast in the corporate world, and our office staff is always happy to help with those last-minute moves - be it an entire office space or just a few boxes. We were happy to assist with moving you into your new office downtown, and look forward to next time. We've got you covered! All the best from the Cargo Cabbie Team

    Reply created 8 Jan 2018
  • Review from Mark Milando
    Rating: 4 out of 5
    Review left on 2 Jan 2018

    Moving Day

    Cargo Cabbie showed up as promised and the team was extremely professional, courteous, and helpful. We were packing up a few things, and they worked around us and kept us informed of their timing. They disassembled and reassembled the bed frame, and were very careful with all our belongings. I do wish they had been a little more upfront about some of the costs of materials. All in all, a good experience. -- Mark M

    Answer from pro:

    Hi Mark, Thank you kindly for taking the time to give us feedback on your moving experience with us. I want to assure you that transparency is one of our highest priorities and what sets us apart from other moving companies, and we will never jeopardize our hard-earned reputation for anything. Unfortunately, we did not anticipate the extra packing that was required when we arrived, and we had to do what was necessary to ensure that your remaining possessions would be carefully and efficiently packed and ready to go. All the boxes and materials that we use for our moves can be found online on our Box Shop website, and we would be more than happy to answer any questions about pricing on any items if you ever need! We are glad that you had a good moving experience with us regardless - we strive to achieve a perfect ten in our customers' books each and every time. We hope to help you again with your future moves so we can show you the perfect Cargo Cabbie moving experience! Thanks again for the feedback and the kind words about our awesome moving team - they will definitely appreciate it. All the best to you and your new home from Javier and the Cargo Cabbie Toronto Team

    Reply created 3 Jan 2018