Hello,
Thank you for your valuable input regarding your experience with Windowtech. We are delighted to hear that our sales representative was able to offer you his extensive product knowledge as well as competitive pricing.
Our team works hard to ensure we offer our customers the best possible pricing, exceptional customer service as well as profesionall installations. The installation process is very important for us as we strive to create a positive lasting impression with our customers and would like to apologize for any anxiety this situation may have caused you or your family. It is mandatory for all installers to greet the customers and make their presence known prior to work commencing, and after speaking with all of them, we can ensure that this experience will not be repeated.
Your existing metal frame in the basement is the support of the brick. This metal support needs to be painted in order to last longer.
Enjoy your new windows, we look forward to working with you in the future.
Reply created 20 May 2020