Your Painting Your Way reviews (850)

The initial consultation (with Mr. Sonail) gives you a lot of faith in the company. However, the job itself did not live up to the promises in a several ways. First of all, it should be noted that 5 star is a franchise. These franchise owners then subcontract the job to the painters. In our case, the painters showed up and did not have any information about the job. The painters excuse was it was ‘on his phone’. So, we had to walk thru the job again even though I was busy and needed to leave. The next day, I noticed some of the things I asked for were not done. For example, something was painted trim colour that was supposed to be wall colour. No big deal, they fixed it. However, I had to tell them. I had to leave sticky notes because the information not communicated correctly to painters. Then, there were many spots where paint was not applied correctly, one coat here, places not painted, paint left on new floors, paint left on new fireplace insert, spots missed on the wall, and the lines along ceiling to walls were not good at all. They painted a newly renovated 1100 square foot basement for me in my Etobicoke bungalow, but I got the feeling the painters felt our basement bungalow was below them. They were clearly ‘playing us’ with all the slap-happy errors as we forced to play a game of Whac-A-Mole, where we had to find their errors. Also, they finished so quickly (well when you are slapping the paint on it goes faster) and then wanted their money the night they stayed late to finish, but luckily we said no and waited until the next day to do a walk-thru and found most of their errors, which they fixed. Another error was that they reinstalled our door handles upside down (good thing I caught it!) and then fixed some, but not all, and then pretended they couldn’t put the others back on correctly (‘say what?’) They preteneded not to understand what I was asking....really an upside door handle is the same in any language. But, I had to show the guy three or four times and rerpeat it three or four times and basically cajole him into fixing them. It seemed like every error I found the painter looked surprised….. Ya, right…So tiring and annoying to deal with this attitude. I am still finding errors. They did not fill a nail hole on the wall to the basement (contract said all nail holes to be filled BEFORE PAINTING, but it was not done). What the FRANCHISE OWNER needs to realize is that a good quality job does not entail tricking me and leaving it to me to find all of the painters mistakes. The owner of the company told me “do not pay them until they fix everything” OK…sure but why do I have to spend my evening after work with their painter under pressure at 8pm to find all of their errors?? You are telling me basically you are not going to follow through and do YOUR JOB AND SUPERVISE THEIR WORK. I am expected to do it for you?? This is their gimmick and they will respond saying “we tell our customers not to pay until they are happy” However, INSTEAD you need to drive to worksite and see the errors and speak to them yourself! That is customer service! Also, this company does ask for 50% up front and we paid 30% ($1000 down because we changed amount). They asked for 50% so the response in other posts that they ask for nothing down is not true. Also, they knew all these errors were there. If I were older or if my eyesight was poor, I would have missed them. That would have been fantastic for them-less work! This is definitely a very different & in my opinion an unethical way of doing business and I am very sorry I hired them. (Yes, I know, Caveat emptor that’s why I am writing this as my civic duty). As for the paint job, it is average overall where they painted, but for sure there are some places where I know there are not two coats. It saddens me that there are people who are this deceitful. The price was good, but it was only about 5% below the other quotes. Overall, I would not recommend this painting company. Given the time I could have done it just as well and I am not a professional painter. House painting can be a skilled trade, but with the wrong painter it is unskilled.

The work was done well, on time, and on budget as promised. Marife was really great to work with for picking the colors and she also gave some other ideas for future renovations. Sohail maintained good communication. Bahzad and Ali did a good job and addressed all my concerns. The work went a day longer than originally planned but that was because of ceilings soaking too much paint. Overall I found the service efficient and the people very reasonable and cooperative

Mike’s team did a great job. They completed the work during the hottest day of the year. They were conscious of safety issues using an extra long ladder and keeping their workspace clean.

Happy with the work the service and the colours. Good people to work with. I spent a lot of time picking the colours with the interior designer and testing them out as Sohail advised. It really paid off. My house looks special. Thanks Sohail and Team.

Sohail told me that his objective was not just to paint but to make the house look so beautiful that I love it myself and get praises from my friend and family. He also promised me that the entire experience will go like be a breeze. I must say that he kept his promise. I was very impressed by everyone on the team. I am especially thankful to Merife for the attention she paid to the project to choose the colour. The painters were also very cooperative and did a very good job. They also kept the committed schedule.

We have been wanting to get the house painted for a while and finally took the plunge. Called a few companies but the most responsive was Five Star. Responding back to customers promptly is the number 1 important thing a company should do, it's a shame a lot of Ontario's contracors don't get this. In any case, Souheil came by, we spent over an hour discussing our options, we agreed, he then advised that a color consutant will contact us to assist in color choises. MariFe did and we also spent an hout with her. She was very pleasant. Within a week we started the work, as promised Souheil indicated they needed 4 days and that's how long it took. The crew are professional, they are patient and listened to all our concerns and requests. I would recommend Five Star.

Had Five Star refinish and paint a large wall (16' x 19') and paint two bathrooms. The crew was fast, clean and courteous. Very high quality work. I will certainly use them again.

I am beyond pleased with 5 Star Painting. Cost was competitive, quality of work spot on, and actually better! Attention to detail and speed of work amazing. I don't write very many reviews, but the work performed and the professionalism experienced was well deserving of a 5 STAR REVIEW! Thank you Sohail and 5 Star Painting

I was preparing to sell my home. Mike gave me good advise and the result is really stunning. They finished the job on time and having really good follow-up service after the flooring was done

Sohail's team did a fantastic job painting the house. I work with colour every day of the week but Marife's help was invaluable - she's a definite asset! The painting was done quickly and neatly. Everything turned out exactly as expected and on quote. I'm incredibly happy with the result.