Ecotech Windows & Doors

Rating: 4.6 out of 5

Ecotech Windows & Doors reviews (1194)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 15 Mar 2019

    Manuafacture doesnt stand behind their product

    I had 5 doors and 2 windows replaced in my house. The product seems nice but there is a draft at the bottom of all the doors. It's been almost 2 weeks of the install. I kept on calling Ecotech but the manufacturer never called me back. Ecotech admin support is very responsive and they told me that they've sent numerous emails to their manufacturer. The manufacturer has not responded yet.... This product was ordered just before December and finally installed on March 1st. The manufacturer took a month off in December.

    Answer from pro:

    Sorry to hear that you're having trouble hearing back from the manufacturer. I have sent then emails all week long . I will follow up with them once again and ensure that they call you and get these issues resolved. Thank you

    Reply created 15 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Feb 2019

    Window Installation

    I had a pleasure working with Joe on my home renovation. His experience and knowledge, helped me in choosing the best possible windows for my home. He was very reliable, in responding to questions I had about the process. The service at Eco Tech windows has not only been exceptional but affordable. I would definitely recommend this company to others looking for great quality and service. Thank you Joe!

    Answer from pro:

    Thank you for your review.

    Reply created 1 Mar 2019
  • Review from Customer of Ecotech Windows & Doors
    Rating: 4 out of 5
    Review left on 21 Feb 2019

    New Bay Window

    Shopped around the Niagara area and couldn't find a reasonable price for a Bay window. Ecotech were great with pricing, window and installation. Would buy again. Installers Johnny and Scotty were friendly, pleasant and workmanship was excellent. A large 11 ft window and they carefully installed in cold weather. Thank you

    Answer from pro:

    We're glad to hear your installation with Johnny's team has been an amazing experience! Hopefully we can get around to do some more work in your area!

    Reply created 22 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2019

    Patio Door

    They were respectful people. I would definitely have them do my windows. Looking forward for the next job.

    Answer from pro:

    Thank you very much CJ we're glad to hear about your installation going smooth!! Look forward to working with you in the future!

    Reply created 21 Feb 2019
  • Review from David Hardcastle
    Rating: 4 out of 5
    Review left on 8 Feb 2019

    Replacement Windows

    The replacement windows where of good quality and look really good compared to the existing one.The installers were very good and left the house in a clean condition especially as it was one of the coldest days of the year.

    Answer from pro:

    Thank you David for working with us glad to hear your job had gone as smooth as possible. Especially with the weather we've had this winter!!

    Reply created 21 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jan 2019

    WINDOWS AND DOORS INSTALLATION

    Replaced 6 windows and 2 doors. Ryan's team arrived promptly and finished 2 days work within a day. Perfectly satisfied and beyond our expectations. Professional, skilled and quick. Great appreciation.

    Answer from pro:

    Thank you for working with us glad to hear your experience with us has gone smoothly!! Hopefully we can do some future work for you at your home!

    Reply created 14 Jan 2019
  • Review from Patrick Chan
    Rating: 5 out of 5
    Review left on 28 Dec 2018

    Replace 5 windows

    Ecotech rep, David Hunter, made a great recommendation to replace five single-hung windows with these argon-filled UV protected windows, and the installers did a very professional job. We are thoroughly enjoying the beautiful view of Lake Ontario.

    Answer from pro:

    Hello Patrick thank you for working with us at Ecotech. We're glad to hear you've enjoyed your installation of windows at your home and your experience with David!!

    Reply created 7 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Dec 2018

    Ecotech and my Reno

    I was so impressed from start to finish, Joe Waddell our sales rep was so helpful and was with us the whole way through. We were doing a large interior Reno, hiring Vendors and Trades is very stressful and Ecotech and Joe made it easy and accomdated a change of colour on several window half way through the process. The installation was promised before Christmas and the Saturday before they showed up and were done in half a day, 5 windows and a sliding door, If only all the vendors and Trades were so professional.

    Answer from pro:

    Thank you Mark for having us work on your home! We strive to make every project as smooth and effortless to the homeowner as possible. Can't wait to see some after pics of your home!!

    Reply created 18 Jan 2019
  • Review from Dan Wareham
    Rating: 0 out of 5
    Review left on 21 Dec 2018

    Windows

    AVOID THIS COMPANY AT ALL COSTS!! Please do some proper research on this company and withhold payment until you’re satisfied. This has been the most incompetent company I’ve ever dealt with. They installed a few windows and one happened to be broken from the start but I was promised they would fix it the following Monday... we’ll that was many months ago and when you call them to inquire they just keep promising dates when they would finally fix the issue but those dates all come and go with not even a phone call then they get mad at you when you call in to complain. I’ve now reached out to Pat Foran with consumer care and CTV news to see if they can finally get them to take care of their responsibilities as they just don’t care. I’m astonished that for some reason they are still in business as once I started to see what other people’s experience was like I found many many more people in the same predicament. Please be warned if you do choose to use them, make sure you withhold partial payment!!

    Answer from pro:

    Hello Dan, your review here is quite unbelievable! Especially with attempts we have tried to actually complete the service at your home.. providing you with multiple days and times that we can service your window including December 18th/19th. Offering to even come that very same night you called in December. Yet every effort we try you turn down to resolve the issue out of spite of being rescheduled once. Our installers do not work on a 24/7 schedule. So please moving forward let's have someone come out to your home during operating hours. Thank you

    Reply created 17 Jan 2019
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 18 Dec 2018

    Few glitches

    There were issues with following through on the completion of our project, with many months from start to finish. We were waiting on one window that had to be corrected. In the end, at least they were willing to compensate us for the trouble.

    Answer from pro:

    Hey Lisa we apologize for the delays we appreciate the 6 rating you've given us. We're looking forward to hopefully change your perspective from a 6 to a 10 once your installation is completed ! Thank you

    Reply created 7 Jan 2019
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