WOW 1 DAY PAINTING - TORONTO reviews (1206)

Quality job in an awkward space. They cleaned up afterwards and did a thorough inspection. Theo and Nestor were great and trustworthy, I left them alone in my home without worry. Thank you!

This was my second time using Wow 1 to paint the interior of my new townhouse and I was again not disappointed. Joe and his team showed up on time and they finished an hour earlier than expected. Which was a day earlier than expected as I was originally quoted 2 days for the job and they did it in 1. WOW indeed! As well, I didn't realize that my baseboards were not included in the paint job. Clearly my fault as upon re-reading my original proposal, this was clearly stated not once but twice. When I pointed out the baseboards in a couple of rooms that I wanted to have painted, Jose B obliged with a smile even though they were almost completely packed up and ready to go. Joe, Matthew, Jose A and Jose B were great and incredibly friendly; I know without a doubt I would use Wow 1 again for my next paint job. Thanks guys!

Peter's Team did a fantastic job of painting my house in record time. They were personable and very efficient. I am very happy with the results. I highly recommend Peter's Team!

I want to start this off with the fact that the actual painters of WOW were great, respectful and did a good job. They are the reason I would consider recommending the company again, with more direction, which is great, because they are the ones doing the work in the first place. They did, however, not remove any of the electrical outlets or light switches which I found odd. When I expressed that I found it odd, I was told "the painters have a eye for detail and wouldn't make a mark, that's why they don't remove them". Is that how professional people paint things? My experience with the planning, communication and execution of the corporate side of the company is less than desired. Definitely needs improvement. After a quick consultation, I was given a price verbally. Upon a written estimation, it was more. The representative did honour his verbal quote, which I appreciated. Our painting was scheduled for pretty soon after the booking. I expected to pay a deposit, but wasn't asked for one, so kept my email. After not hearing from my representative about the process, I had to email about paint codes and what the process was, I did get a reply "yes". After spending a lot of time searching for paint matching and making choices, I re-read the fine-print on the estimate, that the estimate was for 4 colour choices. That would have been handy to know before from my representative when I asked. Everything went smoothly at the painting. Didn't notice until half the day was done that all baseboard trim had a GLOSSY finish. I was not aware I had to confirm the finish of the paint, and it was not confirmed with me. My house had already been painted halfway, and the rest of the house was completed with eggshell trim. The representative saw this on our consultation. When mentioning this at the walkthrough, he said "well 90% of people want a glossy baseboard" and I said "well, I wouldn't have." He said nothing, didn't offer to re-do it or rectify the situation. I said ... one window in my kitchen has eggshell paint, the other is glossy. He shrugged his shoulders. Afterwards, I went to pay the bill, as no mention of an invoice was told to me, and all I had was this estimate that said I could pay via EMT. I tried to look at it (yea, didn't try hard because there was no information) and forgot about it. A week later I received a formal invoice from WOW from another representative, and put it in my bills to pay. Less than 24 hours later I had a phone call follow up asking why my bill wasn't paid yet, and an email reminding me to pay my invoice when the bill was due upon project completion. Service had definitely not impressed me here with this. I filled out their survey that they must have sent me 4 times. I filled it out. I said, yes, I'd like to be contacted within 24 hours. A week later someone from BC called me and said there was a computer glitch and someone who call from my Franchise to speak with me about the baseboard issue. He said he would get this done within 48 hours and someone would call to talk about coming to re-do the baseboards with the proper finish. It's been another 2 weeks with no communication and therefore I thought it was time to place my review. Great painting job (except for the paint finish and the outlet thing), again, bad execution with a bad taste in my mouth. Don't feel like everyone will have this experience but think it's wise if WOW amps up their customer process experience. So unorganized and I needed to be on it, or else - who knows what my paint would have been.

Peter’s Team did a great job. Everyone was very professional. Right from the first point of contact with WOW to the finished product everyone had gone over and above to get my job finished for a party I was having the next day. Already recommended them to my next door neighbour.

I had two rooms painted by Rick. He did a great job. No complaints at all. Very nice and courteous. I will hire this company again in the future. Also a thanks to Craig and Andrew which set the whole painting project up for me with estimates and suggestions.

Was very pleased with WOW's work. They were very responsive via email and accommodating of our schedule. Pat visited to do a quote, which was precisely adhered to at the end of the job. We were pleased with the quality of work, the timeliness, and the cleanup. We would definitely hire Wow again for other painting work.

Renovating my bathroom I decided to get a professional to finish the drywall mud work and paint. I was quoted based on three days work to complete the mud, prime new work and paint. The work took less than two days and was very hastily completed with many imperfections in the finishing of the plaster. I also wonder about how long things will last as the paint was applied very soon after the drywall compound was put on. I paid for three days work and got a 1 1/2 day job. Having said that it would seem that Wow is very eager to please. After posting this review I got a call from the owner of the company who sent a representative back to assess my complaints. They were very anxious to send a painter back to fix the problems but as I had already put the room back together I did not want the fuss and mess of having the work redone. Brent, the owner called me back, acknowledged that the work was not as good as it should have been and asked how he could make it right by me. We agreed on a cash rebate for the work done and I agreed to change the the rating of this review. I now believe that they really do want to do a good job and feel that they would have come back as many times as it would take to make me happy with the job and for that reason I have changed their rating on this site.

We had to repaint our master bedroom and a small alcove, including all of the ceiling, baseboards and trim. We decided to paint everything white except one feature wall which was a very dark, almost black colour (but baseboards were still white) and Ervis did an amazing job. He arrived on time, and was finished in under 6 hours. Very clean lines, even paint application, no mess whatsoever and he left the floors cleaner than when he got here. No fuss, no mess, no problems, and the job was done quickly and professionally.

June 2017 we finally moved into our first house on our own. The house is beautiful inside but the stucco colour desperately needed to be updated to fit better to us. It took us quite a while to find a company that is willing to do the job. I literally found the WOW1DayPainter flyer sticking to my pavement. I cold the company and soon after a got a great quote. The WOW Factor Team: Peter, Candice, Pat, Nathan, Rabani, Edith, Glan, Dosh and Abdullah did a fantastic job and turned our beige, pale yellow house into a fresh light grey/blue very elegant house that I can't take my eyes off on. Within 3 days the job was done. The WOW factor did not leave the slightest mess behind. Everything was perfectly clean. Thank you very much dearest WOW factor team! You helped me turning a long dreamed dream into reality. Keep up the good work!