I am wildly unhappy with how my brand new LG appliance is working .
Sam came in to assess to see if it was functioning properly. He was respectful in notifying me when he was coming and showed up at that time. He was respectful when entering my house, bringing his own indoor footwear with him. He was patient and heard all of my concerns with the unit ( 9 in total) and nicely walked me through all of them, assuring me that it is functioning as it is meant to. He was very nice with that, as it just makes me upset that had I known it worked like that I never would have bought it.
He was very knowledgeable about how it worked from an electrical standpoint and did a great job explaining everything to me.
His customer service was excellent - even though I am still upset with the appliance . He answered all of my questions and concerns in a respectful and caring manner .