Nordik Windows And Doors

Rating: 4.2 out of 5

Nordik Windows And Doors reviews (1498)

  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 19 Oct 2022

    New Back Door

    We needed a new back door. They came, replaced the entire frame and door, installed the hardware and all with little effort. Very professional and quick. I love my new door!

    Answer from pro:

    Hey, glad to hear your door replacement went well! We appreciate the great feedback, thank you!

    Reply created 21 Oct 2022
  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 19 Oct 2022

    Window replacements entire house

    Excellent company! The installers were knowledgeable, pleasant and cleaned their work area when done! The product was of excellent quality. Would highly recommend Nordic windows and doors!

    Answer from pro:

    Hey thanks for sharing! Glad to hear everything went so well!

    Reply created 20 Oct 2022
  • Review from Giancarlo Sansalone
    Rating: 5 out of 5
    Review left on 19 Oct 2022

    Window replacement

    My initial inquiry was responded-to quickly and professionally and an in-house consultation was arranged in no time. Anthony arrived on time and expertly explained the quality of Nordik windows and the value in purchasing them. After examining the existing windows, he thoroughly explained the replacement process and immediately provided a complete and competitive quote. I have no doubt that my wife and I chose the right window company for our home.

    Answer from pro:

    Hey Giancarlo! Thanks for the great rating and review and thank you for choosing to work with Anthony and Nordik on your window replacement!

    Reply created 21 Oct 2022
  • Review from irene
    Rating: 0 out of 5
    Review left on 19 Oct 2022

    Poor Quality , Service & Warranty

    I am extremely dissapointed in the service i have received from Nordik. I had initially purchased my patio door from QSI and from day 1 there were issues with door and install. When Nordik bought out QSI they took over and i am still dealing with the same issues 4 years later. The damage it has caused and the stress i have gone through is sickening. I have had over 10 tech visits , 2 visits from the manager "Kevin" and i still have water coming into my home. Kevin promised on his last visit that if it leaked again they would replace the door and even provided me with his personal cell #. To date, my calls and emails have not been returned and i am still dealing with the emotional stress of it all.

    Answer from pro:

    Hello Irene, sorry to hear you are having trouble with the door, we'll be sure to follow up and do what we can to resolve that for you.

    Reply created 20 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2022

    Complete window replacement

    I would like thank Nordik Windows for their excellent service in the sale, Install and customer service of my windows. We had 14 windows installed this included 2 very large bay window. Right from the sales visit to the the install this project was handled by professional staff. I have to give a special thanks to the two professionals ( Obrad and Goran) that did the install. They started on time and completed all 14 windows in just two days. As a retired construction project manager I was more than impressed with their work and job site practices. I highly recommend Nordik windows. Thanks

    Answer from pro:

    Hey Bill! Thank you very much for sharing your great experience and for recommending Nordik! We especially appreciate you taking the time to mention the installers who worked at your home and for highlighting them for a job well done. We hope you are loving the new windows!

    Reply created 20 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2022

    Exterior doors

    Very happy with the look and quality of the doors.installers were very professionall very neat and tidy and were very helpful.so thank you very much nordk.

    Answer from pro:

    Hey thanks a lot Andy! We are so happy to hear how pleased you are with the new doors and the service provided by the installation team. Enjoy!

    Reply created 18 Oct 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 13 Oct 2022

    Bay window, bedroom windows, kitchen

    Bay window installed was the wrong size. Three different times window is measured. Bay window has mark between glass. New bay window comes after me calling constantly for updates on other window problems and middle glass has mark on it. This will need to be ordered. I started with Nordik June 30/2022 as a brand new customer. This bay window came October 13/2022 and again the middle glass has a mark between them. My bedroom window first came with a broken screen, new screen comes and its to small(Warped) guy has to come again to remeasure and order a new one. Daughter room window the insulation pushed on the window needing it to be fixed. Both windows weather stripping needs to be replaced and these r brand new windows. Constantly on the phone with this company getting updates trying to figure out what happens next. And its me calling company they havent updated since beginning. Extremely disappointed in this company product

    Answer from pro:

    Hello Dd, we are sorry to hear that this week's service call was unsuccessful in resolving your concerns and that additional time and replacement parts are required. The technician who was at your home has provided all of the details needed to address the outstanding issues at your home, we will order and manufacture the required parts and contact you to schedule the repairs as soon as everything is ready. We are sorry for letting you down and trust these matters will be resolved shortly.

    Reply created 14 Oct 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2022

    Windows Replacement - So far so godd

    This review is only related to the service of the sale representative, Giovanni, since I did not start the installation process yet. I liked the way Nordik scheduled the appointment and presented a video of the sale person one week before the meeting. Giovanni came on time and spent all the necessary time to explain to me the difference between Nordik products and the competitors; with his real estate background, he assisted me in choosing the best options, both for our quality of life and for the future option to sell the house. He understood our need and was honest in the pricing. Giovanni also shown me the options of payment and suggested me the best one. When we decide to proceed with Nordik, Giovanni assisted me in the process, including activating the pre-work assessment for the government rebate. We decided to go with Nordik despite some very few bad reviews because Giovanni shown high professionalism and he promised to assist us also in the following steps of the process (schedule, installation and follow up). Our decision was 90% because of Giovanni (professionalism, explanation of the product and differences with competitor, honesty in pricing, assistance also after sale) and 10% because of Nordik good reputation, which by the way was supported by Giovanni's professionalism. I really hope to have the same fantastic experience in the next steps of scheduling and completing the project

    Answer from pro:

    Hey there, welcome aboard! We are very happy that you decided to work with Giovanni and with Nordik and we look forward to providing you with the best possible product for your home. We trust that you will continue to receive fantastic service and that all of the expectations set with Giovanni will be reached to your complete satisfaction.

    Reply created 14 Oct 2022
  • Review from Customer of Nordik Windows And Doors
    Rating: 0 out of 5
    Review left on 12 Oct 2022

    Window Replacement

    Run!! Do not walk away from this company! Perhaps you will be one of the lucky ones who has their installation go smoothly. Unfortunately, I am not one of those customers and when things do not go well you will receive little to no support. It took 3 years and over 30 service calls to get the windows and trim correctly installed starting in 2018. Most of these service calls involved me taking a day off work and a technician showing up with the wrong information and or equipment to do the job and therefore no work actually done. For those doing the math that is more than a weeks vacation every year for 3 years. This is not an exaggeration; my whole story would take up pages. Never have I written a review, positive or negative review for any company but todays call to the service department has pushed me over the edge. After taking years to get the windows installed the outside trim is now starting to fall apart. I called to get a service technician to come and repair the windows yet again, and spoke with Audrey. Audrey said she would send someone out to do an assessment. I asked if they could skip the assessment and simply send out a technician with the trim and replace it. My request was denied with the explanation that my windows were special order and would have to be assessed. Which I understand if they did not already have all of this information on file from sending out a tech less than a year ago for the same problem. When I asked to have this escalated to her manager noting the amount of time I have already taken off work her response under her breath was I dont care. The worst part is I am not even surprised, as this is the attitude I have received from this company since day one. Disappointed

    Answer from pro:

    Hello Private User, we are very sorry to hear about this incredibly frustrating experience. Please let us know which order and installation this is referring to so we can thoroughly review your order and past services, as well as review the telephone call you mentioned so we can provide any coaching and training that may be needed. If there is an issue with any of your Nordik windows we will be sure to repair or replace anything necessary to resolve your concerns. Often this starts with an assessment, we want to be as informed as possible about not only what the issue is but the cause of the issue as well so that we can resolve it completely. We remain at your service for the life of your warranty period and look forward to resolving your concerns.

    Reply created 12 Oct 2022
  • Review from Customer of Nordik Windows And Doors
    Rating: 5 out of 5
    Review left on 8 Oct 2022

    Window and Door Replacement

    We could not be happier with our decision to work with Nordik Windows & Doors! The experience from beginning to end was excellent. Our sales representative, Chuck, was honest, helpful and very attentive. The installation team, lead by Gino, was always on time (or early) and the quality of their work was terrific. Our project was very large (26 windows, a sliding door and an exterior door) and some challenges are to be expected. What we did not expect was how quickly and thoroughly the issues were handled by the Nordik Customer Service and Installation teams. We are so happy to have trusted Nordik with our home.

    Answer from pro:

    We are also incredibly happy that you trusted us with your large project. We really appreciate you recognizing Chuck for setting your project up for success and Gino and his team for their hard work and expertise in installing your new windows and doors. We are very grateful to you for taking the time to share your satisfaction.

    Reply created 12 Oct 2022
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