AAA Gates Wildlife Control

Rating: 5 out of 5

AAA Gates Wildlife Control reviews (932)

  • Review from Sheldon Sacks
    Rating: 5 out of 5
    Review left on 10 Apr 2020

    Animal noises on the rooftop over our bedroom

    Last Saturday evening we heard animal noises running around on the rooftop over our bedroom. Sunday morning called Gates' Wildlife Control on Sunday morning to schedule an appointment. Greeted by a very friendly person on the other end of the phone and had a technician show up this Friday morning. The technician - Nick was very courteous and represented the company well. He did a complete walk around and inspection and did not find any points of entry into the roof attic. What a relief. They did provide us with an estimate to animal proof the roof which we are reviewing. Great experience working with Nick and the others at Gates Wildlife Control. I would definitely recommend them highly.

    Answer from pro:

    Hi Sheldon, at Gates Wildlife we pride ourselves on being kind and honest with everything we do. Your testimonial speaks volumes towards this philosophy. Thank you so much for speaking so highly about your experience, it will definitely assist other potential customers in finding the right company. Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.

    Reply created 13 Apr 2020
  • Review from Ruth Blair
    Rating: 5 out of 5
    Review left on 8 Apr 2020

    Getting rid of my furry tenant

    Last Thursday I noticed critter(s) had ripped open a roof vent, got into my attic & the rumbling was keeping me up at night. I called Gates on Friday, but with all the COVID restrictions, I didn't know if anyone would answer the phone. When an agent came on line, I was so grateful! She set up an appointment for Monday. Monday morning, Blake came over. He was fully masked & very respectful of the 2m rule (Thank you, Blake!). He went up to the attic and good news, he found only one lone raccoon sleeping soundly in one corner; NO BABIES (saved me some money!). Blake installed a 1 way trap on the damaged roof vent & reinforced all other vents. Today (Wednesday) Blake came back, officially declared the furry tenant had vacated my home! He removed the 1 way trap, reinstalled & reinforced the roof vent. Job completed, well done and THANK YOU!

    Answer from pro:

    Hi Ruth, thank you for mentioning that Blake was Covid compliant. At Gates Wildlife we take Health & Safety very seriously. I appreciate your description of how your job unfolded, it ultimately puts any future customers in the picture and lets them know exactly what they can expect after hiring us. Thank you very much for your great review! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.

    Reply created 13 Apr 2020
  • Review from Arthur
    Rating: 5 out of 5
    Review left on 6 Apr 2020

    Squirrels in my eves

    So, I called last week, and Gates gave me a very decent appt time. They showed up about 15 minutes early. Did a complete and meticulous job. They were extremely pleasant and professional. I highly reccomend this company. Thank you for your great service

    Answer from pro:

    Hi Arthur, you are very welcome! I want to thank you for writing a brief but such a comprehensive review. I love it! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.

    Reply created 7 Apr 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Apr 2020

    Pest removal

    I have a critter living in the rafters of may garage-Called AAA Gates as they had done work for me back in 2006. Kieran arrived ahead of scheduled appointment and was very courteous and professional maintaining social distancing and wearing a mask. He inspected the roofline and garage area and concluded that we had a red squirrel(s) living there. He sealed the roof areas and set a one way trap on roof. Back today to check and will re check next week to ensure they are gone. Very pleased so far-stay tuned!

    Answer from pro:

    Hello, first off - thank you very much for being a loyal customer, 14 years later!! I do appreciate you mentioning our Covid-19 procedures as we are extremely focused on maintaining the health & safety of our customers and our employees at all times. Thank you also for complimenting Kieran on a job well done. Stay well. Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.

    Reply created 7 Apr 2020
  • Review from Thyra Chin
    Rating: 5 out of 5
    Review left on 1 Apr 2020

    Professional during COVID-19

    Last summer, we hired someone who came, installed a trap door and said they would be back to remove and repair. They never did this. A new opening was made by a raccoon. When Gates Wildlife Control arrived, the gentleman was professional and considerate of the current COVID-19 pandemic. He stayed at least 6 feet away from our door, and clearly communicated with us by either texting information he couldn't show us in person, and all transactions were completed at a distance. He was very knowledgeable and performed work above the quality of the person who did the same last year. He not only addressed the current issue, but also corrected the work from the other person. He will be returning in 2 days to remove the covers and one-way door, and fix the openings. So far, so good!

    Answer from pro:

    Hi Thyra, I really appreciate your comments about my company being Covid-19 compliant. Gates Wildlife has always maintained the highest Health & Safety standards possible and as an Essential Service we take the pandemic very seriously. Having one of our customers explain how we conduct ourselves during a pandemic is valuable information for other reading this review. It is unfortunate that the other company did not return to followup on their work, however not uncommon in the wildlife removal industry. At Gates Wildlife, following up on our work is critical to insure that the animals are treated humanly and that the job unfolds as expected. Thank you for your wonderfully informative review! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.

    Reply created 5 Apr 2020
  • Review from Charles Doering
    Rating: 5 out of 5
    Review left on 1 Apr 2020

    Service

    Mr Gates... My name is Charles Doering. I worked at CFRB for nearly 40 years. I'm 93 now. So I listen to CFRB. That's where I heard your ad. When the Raccoons entered my house I called you. Jennifer was very polite and professional. And she found me a cancellation saving me three days of nightly torment from those damn critters. So along came Chris and Ty. He did a fantastic job of explaining everything to me and put up with the many questions I threw at him. Then he did a proper job of rectifying my situation. I say proper because when I had critters two years ago they botched it badly and ripped me off to the tune of almost a thousand dollars. So once again Mr Gates I want to congratulate you for running a fine company and give a special shout out to the friendly courteous and competent job done by Chris Sincerely Charles Doering

    Answer from pro:

    Hi Charles, You just made my month! Thank you very much for your wonderful review and for your kind words about Jennifer, Chris and Tyler. My entire team works extremely hard at providing service excellence to all our customers and your comments are testimony to their hard work. Thanks again for taking the time to let me know about your experience with my company, it meant the world to me! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.

    Reply created 5 Apr 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Mar 2020

    Squirrel removal

    Another company provided very expensive guaranteed service in 2019, however when similar problems resurfaced, I did not get a call back. I needed to look for another company to resolve the squirrel issue. Nick Parkin, Technician, from AAA Gates Wildlife Control came In to take a look. He took photos of the work done by the other company. Nick identified the sloppy workmanship and inferior materials used. He said the company who installed the one way door on the roof should have come back to check that the squirrels were gone, remove the one way door and seal off the area, which was the reason the squirrels got back in. Nick installed new steel cages over the roof vents, a one way door and put cages over other vents which could pose future problems, came back the next day to check, then removed the one way door and sealed off the area. He kept in touch by email and sent further follow up photos with details. AAA Wildlife have been in business for 35 years and are registered with the BBB with an A+ rating. I am so very satisfied with their work and would not hesitate to recommend them highly.

    Answer from pro:

    Hi Mcurtis, it was a real pleasure reading your wonderful review! I like that you explained how our procedures, workmanship and service exceeded what you had experienced with the other company. I am sorry to hear that the other company did not return your call for guaranteed service. I can assure you that this will not happen with my company. All of our technicians work hard to provide above average service, treating each and every one of our valued customers exactly how we would want to be treated. I really appreciate you complimenting Nick for a job well done. Please accept my sincere THANKS for your comprehensive and thoughtful review! All the best, Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.

    Reply created 18 Mar 2020
  • Review from Daniel Stevens
    Rating: 5 out of 5
    Review left on 9 Mar 2020

    pieces of roofing on patio; remove any varmints from attic; repair roof

    AS it turns out I had a good size raccoon (possibly pregnant) nesting in my attic. She had chewed a large hole through the roofing and literally thrown away the metal she encountered. That was on my patio. They checked the attic with infra-red and then by both going into the attic. Raccoon found but refused to leave. As they were preparing the roof with a trap, the raccoon left. No trap required. Fixed the hole and roof. extra wide wire screening to prevent her trying to get back in by chewing nearby. 1 year work warranty. Very polite; efficient. Cost included tax. Good job and avoided a family of baby raccoons.

    Answer from pro:

    Hi Daniel, I love how you described your raccoon problem from beginning to end. Most reviews only explain the end result. It was truly our pleasure to assist you with your raccoon eviction. It is customers like you that make our job more than just enjoyable. As far as customers go, you get a 10 star review from us! Thanks again! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.

    Reply created 9 Mar 2020
  • Review from Jeff
    Rating: 5 out of 5
    Review left on 29 Feb 2020

    remove squirrels from space above porch

    Joel came Feb 26 to remove squirrels from the space above our porch. He immediately figured out how they had got in and installed a one way door to let them out but not in. A couple of days later, after the noise above the porch had stopped, Joel came back, as he had promised to do, removed the one way door, and sealed the damaged wall. Joel explained clearly what he was doing and how the critters would not be harmed by the process. He was exceptionally pleasant and clearly has much affection for animals. A totally positive, indeed uplifting, experience!

    Answer from pro:

    Hi Jeff, Wow! This is an amazing review. Describing the service received by my company as "totally positive, indeed uplifting, experience!" has made my day, week and month. We strive to make every customers experience with us a positive one and your review is proof that we accomplished just that. Thank you so much for complimenting Joel on a job well done. I will definitely be reading your review at our next staff meeting. Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 2 Mar 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2020

    AAA Gates Wildlife Control

    I've used AAA Gates for 25 years or more and have never, not once, been disappointed. In normal circumstances they show up on time and I've reached the stage where I no longer ask for a price as they have always been reasonable with their pricing. This particular situation occurred the weekend prior to them offering Saturday or Sunday service, but, their technician agreed to come to help us and the varmint was allowed to exit peacefully by the installation of a one way trap installed where he entered. All is back to normal and I have no hesitation in recommending this company for all your needs.

    Answer from pro:

    Hi Brian, I cannot thank you enough for your loyalty and the trust in my company you have shown over all these years. I really appreciate you mentioning that you "not once, been disappointed." Our staff have been trained to treat every customer exactly the way they would want to be treated. Your review is a testimonial of this. Thank you for your excellent review, you made my week! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.

    Reply created 28 Feb 2020
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