AAA Gates Wildlife Control

Rating: 5 out of 5

AAA Gates Wildlife Control reviews (932)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2015

    Raccoon Problem

    AAA Gates Wildlife Control came recommended to us and they were excellent. Brad came when promised, located the problem and remove the raccoon and babies. The work was professional and clean. We would highly recommend them to anyone with a wildlife issue.

    Answer from pro:

    Hi Barry, thanks for mentioning that we were recommended to you. About 50 percent of our business comes from our previous customers recommending us to family, friends and colleagues. I enjoyed the challenge of removing the baby raccoons from your cathedral ceiling. Thank you for taking the time to write a great review. Brad Gates, B.Sc. Owner / President

    Reply created 17 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Apr 2015

    Skunk

    The service was excellent. AAA Gates Wildlife Control personnel came when promised and did all the work necessary to get rid of our skunk problem. They came back to check and complete the work as soon as the ground thawed. Would definitely recommend AAA Wildlife.

    Answer from pro:

    Hi Alfred, we definitely understand that skunks are one of the critters that our customers wanted removed as of yesterday, for obvious reasons. I appreciate that you explained that we are true to our word. Thank you in advance for any future referrals. Brad Gates B.Sc. Owner / President

    Reply created 14 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2015

    Raccoon

    AAA Gates Wildlife Control was great! I was able to make an appointment with them within two days and when Boris came to check out the situation, he was able to take care of it right then and there. Everyone was very professional, quick and helpful! I would recommend them to anyone!

    Answer from pro:

    Hi Allison, thank you very much for taking the time to write about your experience with Boris and my company. Brad Gates B.Sc. Owner/President

    Reply created 13 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2015

    Squirrel Removal

    First off, no $50.00 up front fee for an estimate. Great communication, via email and phone. This company really cares about the wildlife and your piece of mind. 7 babies and mother squirrel found living in my fascia brought down to the ground gently, mother relocated her young in a matter of 10 minutes. The staff were friendly and cleaned up everything. Very nice to deal with, I never felt like I was getting ripped off. I paid double this last year for a very similar problem, with a DIFFERENT company, obviously I wasn't happy with their service. I would highly recommend this company.

    Answer from pro:

    Hi Lisa, I really like how your review touched on how our service separates us from our competition. "No up front fee for an estimate, great communication, really care about wildlife and staff were friendly." I will definitely be reading your review in our meeting tomorrow morning. Thank you very much for taking the time to submit your review and for any future referrals. Brad Gates, B.Sc. Owner/President

    Reply created 22 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2015

    Removal of squirrels and birds

    Gates and their technician Chris did a wonderful job for me. They arrived on time, gave me a complete quotation on the spot and completed the work very professionally. The site was left spotless and they will return to take the one way door from the attic when it has done it's job. A terrific job and great people. I highly recommend them to you.

    Answer from pro:

    Hi Charles, I want to thank you for taking the time to compliment Chris on the work he did for you. I love to read reviews that reference our work as "wonderful" and "terrific". Much appreciated. Brad Gates, B.Sc. Owner/President

    Reply created 21 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Mar 2015

    squirrels in roof!

    I noticed this morning something had gotten into my roof, I called Gates wildlife and spoke to Tara she was extremely helpful and very pleasant. That was my first indication of what a great company i would be dealing with. A couple hours later Pete showed up and explained the problem and how to fix it very friendly and professional) Pete noticed that the latch on my gate wasn't working and he offered to fix it and did, I was amazed! Boris then came to do the job he was very knowledgeable and noticed that the chimney might become a new home to raccoons and fixed it at no extra charge! I am so impressed with the whole experience today and cannot thank the team enough! great job! I have already told several people about how wonderful your company is, I will be recommending you to everyone I know!

    Answer from pro:

    Hi Karen, I cannot thank YOU enough for taking the time to detail your experience with my company. I really appreciate your description of how my staff exceeded your expectations from start to finish. All of my team members are dedicated to offer the best customer service possible and your review is proof of this. Thank you for your past and for any future referrals. Brad Gates, B.Sc. Owner/President

    Reply created 14 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2015

    Wildlife removal

    AAA Gates' Wildlife Control came to the house to help with animals that had gotten into my attic. They were punctual, polite, very knowledgeable and explained in good detail what was required to remove the animals (turned out to be red squirrels). They were on my very high roof in the extreme cold for more than two hours fixing all the gaps between the dormers and the soffits. Excellent job. Well done.

    Answer from pro:

    Hi Tanja, thank you for taking the time to write a review and for complimenting my technicians. I ask my technicians to provide a level of customer service that would achieve a 10 out of 10 on every job. However, if in the customers eyes this is not the case I like to find out what we could have done differently to have achieved a 10. I would appreciate it very much if you could email me at bradgates@gateswildlifecontrol.com or call me at my office at 416.750.9453 and let me know how we can improve our service. Thanks again, Brad Gates, B.Sc. Owner/President

    Reply created 4 Mar 2015
  • Review from Keith
    Rating: 5 out of 5
    Review left on 11 Feb 2015

    Squirrels (Twice). Excellent work by Blake at Gates Wildlife

    Squirrels nesting in chimney. Fixed with first visit. Two weeks later, squirrels found another way into roof (not related to chimney). We were charged much less for the second visit, despite the fact that the problem wasn't related to the first job. Blake dealt with both quickly and accurately. He is one of the more professional and conscientious contractors I've dealt with. Will definitely use Gates again.

    Answer from pro:

    Hi Keith, Wow! What a great review. Thank you for mentioning that we charged you "much less for the second visit". I am careful to hire only compassionate employees. Individuals that not only care about the animals but are kind to their customers as well. I tell them to put themselves in the customers shoes and do what feels right. In your particular situation, you had just paid us to solve one problem and it just wouldn't feel right to charge you full price a second time. Thank you also for complimenting Blake for a job well done. I will definitely be reading your review in tomorrow mornings meeting. Take care. Brad Gates, B.Sc. Owner/President

    Reply created 11 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2015

    removing wildife from attic

    Solved our problem with squirrels in the attic with the very first visit. Fixed the entry point and secured other areas of possible entry. When he was on the roof he noticed some problems I have had with bird nesting and he fixed that for no extra charge. I was very impressed. Very professional and courteous.

    Answer from pro:

    Hi Bruce, I appreciate the fact that you mentioned we did work that we did not charge for. We strive for complete customer satisfaction and if it happens that we miss something on the initial assessment, we take full responsibility and absorb that cost. Thank you for your excellent review. Brad Gates, B.Sc. Owner/President

    Reply created 9 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2015

    Racoon Removal

    We had issues with racoons. Chris was quick to respond, very knowledgeable and patient. He spent the time to diagnose the problem, removal and further suggestions. When we contacted him to assist with another matter he was quick to respond. Thanks for all your help!

    Answer from pro:

    Hi John, you are very welcome. Thank you for taking the time to write a review and for complimenting Chris on his service. Your decision to evict raccoons at this time of year makes very good sense. They will be giving birth very soon and once the babies are born, removal of the family can be much more involved. Brad Gates, B.Sc. Owner/President

    Reply created 12 Jan 2015
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