Button's Heating Inc.

Rating: 4.9 out of 5

Button's Heating Inc. reviews (804)

  • Review from Customer of Button's Heating Inc.
    Rating: 5 out of 5
    Review left on 19 Apr 2023

    Water heater replacement

    Old water heater--a month past 10-yr warranty with another company--was leaking. Todd came over in a couple of hours and explained options and arranged for crew, Devon & Garrett, to remove old heater and install new one. D&G were friendly, polite, professional and efficient. They took great care not to damage drywall or spill water from the old heater as it was carried out. Great work, and I couldn't be happier with all concerned.

    Answer from pro:

    Thank you so much for your review ! We are very happy that we could help and get the replacement water heater in quickly. Garrett and Devon are two of our many great technicians on staff and we are fortunate to have them on our team. We hope you enjoy your new more efficient tank with a great warranty for many years of peace of mind. The Button's Team

    Reply created 28 Jul 2023
  • Review from Marg Robinson
    Rating: 5 out of 5
    Review left on 18 Apr 2023

    Parts

    A TOP service review on Buttons Heating Purchased a new ductless split during pandemic and dealt with a company who had a new 2020 unit available in 2021not who I would have normally dealt with but during the time when even drywall was hard to get. The printed circuit on exterior unit was fried 2 weeks ago in the BIG lightning storm. I contacted Buttons as they had been my HVAC partner in previous home and they had in April become an authorized dealer for my current brandyay lucky! ButManufacturer sold unit 1 1/2 years ago now saying no longer parts availablehave to replace exterior unit and customer pay labour of $1100. No nodont sell product if you arent keeping parts available for at least warranty period. Buttons advocated for client and we came to a just compromise. Thank you Buttons! Super customer service a true test of service is when bad things happenButtons excelled! Solid top drawer 10!

    Answer from pro:

    Hi Marg, Thank you so much for your review ! We are glad we were able to help you out here and find a reasonable solution with a fair and affordable fix. We owe our clients a big thanks for keeping us in business since 1977 - 46 years -and will always be your greatest advocate to ensure your satisfaction and happiness. The Button's Team

    Reply created 28 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Apr 2023

    Knowledgable and friendly service

    My furnace started leaking in the middle of the night and Andrew came to the rescue! He prompted diagnosed the issue and resolved it. He also took the time to explain things to me. There were some residual water that was coming out after Andrew left but he was available to answer my questions even though he has a shift at 6am the next morning. Thank you!

    Answer from pro:

    Hi Walter, Thank you for your review ! We are available 24/7/365 with our award winning service and we're happy to help when called upon. We look forward to serving you again. The Button's Team

    Reply created 28 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2023

    New AC

    We needed our AC unit replaced in the summer of 2021 as the old unit died. After calling multiple places we finally called buttons. Spoke with Todd - he was extremely knowledgeable and able to answer all of our questions. We didn't go with the cookie cutter solution most companies were proposing and we ended up going with a bit of a higher end model. 2 years later we are still very happy. The install process was great, the tech took the time to go over everything. We choose to do the annual maintenance package for the AC unit and our furnace (which was installed by another company by the prior owner). My only complaint is that I wish the furnace and AC unit could be serviced at different times of the year under the annual maintenance plan and not on the same visit which is a minor thing.

    Answer from pro:

    Hi Dustin, Thank you so much for your review ! It is very nice to hear from you 2 years after your initial installation and that you are still very happy. Todd is one of our second generation owners of our family business and aims to help guide every client to make an informed decision when it comes choosing a home comfort system for their home. We offer some of the best products in the industry with industry leading warranties for up to 12 years parts and labour ! As for your maintenance, you may definitely choose to have us come out for two separate visits taking care of the furnace in the fall and your air conditioner in the spring. However, many clients choose to do both in one visit to save money with a combined package. please do not hesitate to reach out to us at 905 432-1929 to discuss your options going forward. The Button's Team

    Reply created 28 Jul 2023
  • Review from Brenda Currier
    Rating: 5 out of 5
    Review left on 28 Mar 2023

    Furnace Maintenance

    Great service. Arrived on time. Pat was very informative and friendly. See you next year.

    Answer from pro:

    Hi Brenda, Thank you for taking the time to share your experience with us. You can continue to expect great service from Button's on every visit. We look forward to seeing you again next year ! The Button's Team

    Reply created 28 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2023

    Furnace

    Tom was the tech guy! Knowledgeable, professional and honest. He explained through the repair process and showed what was wrong and also informed I was under warranty. He also explained about the preventative maintenance package clearly. I have been with buttons for almost 11 years! Honest company!

    Answer from pro:

    Hi Rajesh, Thank you very much for your review of your experience with us. Thomas is one of many very knowledgeable, professional technicians on staff here and will always give you his best effort to explain how to best use your system and how to maintain it properly. Button's Heating & Air Conditioning has been a trusted HVAC business for 46 years in the communities we serve. We love what we do ! The Button's Team

    Reply created 28 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Mar 2023

    Furnace maintenance

    The time came for the regular maintenance on the furnace and the technician arrived to our house as scheduled, very professional and friendly. Great service. The furnace is working fine. Thank you, Katie!

    Answer from pro:

    Thanks so much for sharing your experience with Katie and Button's Heating & Air Conditioning. Your family's comfort is our family's business ! We look forward to serving you again. The Button's Team

    Reply created 28 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Mar 2023

    Botton"s Service is Top Notch

    Furnace service person was on time, very polite, friendly and very knowledgeable. Maintenance was completed expertly and completely. Price was reasonable. Will continue to use them in the future.

    Answer from pro:

    Hi George, Thank you for your feedback and, more importantly, your business ! We look forward to maintaining your HVAC equipment with friendly service and lots of expertise to keep it running more efficiently, reliably and hopefully to last a long time. The Button's Team

    Reply created 28 Jul 2023
  • Review from Customer of Button's Heating Inc.
    Rating: 5 out of 5
    Review left on 9 Mar 2023

    Excellent service & install

    Our furnace started acting up and Buttons was able to schedule a service appointment for the next day. They identified the issue and provided a cost estimate but given the furnace and hvac were well beyond their service life we decide to go w a new unit. Todd walked us through the options without any pressure and the installers and technicians were great, installing a new unit the next week. I would highly recommend Buttons for any HVAC work.
  • Review from Customer of Button's Heating Inc.
    Rating: 5 out of 5
    Review left on 6 Mar 2023

    Furnace Service

    Great customer Service! On time, efficient, very well informed. Katie was fantastic, nice to see women in the trades.

    Answer from pro:

    Thank so much for your review ! Katie has been a wonderful addition to our team and has gotten a lot of great feedback from our clients. We are lucky to have her ! We look forward to serving you again. The Button's Teamwork

    Reply created 28 Jul 2023
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