Button's Heating Inc.

Rating: 4.9 out of 5

Button's Heating Inc. reviews (804)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 20 Oct 2020

    NAVIEN broiler intalled

    The broiler starts leaking after 5 years and had to be replaced. I had to pay for the labor /installation of a"New" unit $800+. After 2 years "new" unit had to be repaired and I was told the unit is 10 years old model. What a service! Replacing the broken broiler with 10 years old one...

    Answer from pro:

    Good day, Mr/Mrs. Customer, kindly reach out to our office, we would like to investigate further into the details of your concern, this seems to be a warranty issue with manufacturer, either way, we would like to discuss further to help us both understand the issue. Thank you Service Department.

    Reply created 21 Oct 2020
  • Review from Randy Benker
    Rating: 5 out of 5
    Review left on 20 Oct 2020

    Furnace maintenance and thermostat install

    Had furnace maintenance done and a new thermostat installed. The technician was prompt and courteous and answered all of my questions. I previously had a water heater installed by Buttons and was very satisfied with the price and the work

    Answer from pro:

    Hi Randy, Thank you very much for your review! We are grateful for your repeat business and look forward to many more years of service ! Thanks, The Button’s Team

    Reply created 20 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Oct 2020

    Water heater replacement

    Our water heater sprang a leak just before the weekend. Additionally, the cold water intake shutoff was leaking so we had to turn off all the water to the house. We were unable to get in touch with our previous service provider, and called Button’s heating on a Saturday morning. We were able to reach them immediately, and by Saturday afternoon, Todd had come over, assessed the situation and provided us with a quote. He returned on Sunday morning with a new tank, new copper piping, and a helper, and by 1:00 pm, all the work, including better-than-expected cleanup, was completed. We give them top marks for responsiveness, professionalism, and efficiency.

    Answer from pro:

    Hi William, Thank you so much for taking the time to post a fantastic review. We pride ourselves on our responsiveness when called upon and to be very efficient and professional always. Thanks, The Button’s Team

    Reply created 20 Nov 2020
  • Review from Lisa Westlake Ambassador
    Rating: 5 out of 5
    Review left on 11 Aug 2020

    Exceptional Care and Service! (New Air Conditioner)

    Such a great experience! -- On a Friday night, In the middle of a heat wave.... and just as we were returning home after months away, our air conditioner decided it was done! -- SALES MANAGER, NIGEL CHARLTON, on a Friday night, (when he would normally be done work), took down all our information and arranged everything for us !! -- New air conditioner, installment date, and a top notch professional crew !! So impressed with the care and service from this group... Nigel and his team were prompt, informative, professional, and helpful beyond belief!!.. Our new air conditioning unit was installed within days, is working very well... and it looks fantastic !!! I highly recommend Nigel Charlton and his team... They clearly take great care and pride in the work they do!! Thank you to Nigel and all who helped us out at such a challenging time ... We will continue to share your names and appreciate the great experience !!

    Answer from pro:

    Hi Lisa, Thank you for the great review ! Nigel is always willing to go the extra mile no matter the day or the hour. We are glad we could help out and look forward to serving you again. Thanks, The Button’s Team

    Reply created 20 Nov 2020
  • Review from Eva
    Rating: 5 out of 5
    Review left on 21 Feb 2020

    Very Pleased

    After an unexpected issue with my furnace late last week and a visit from Todd last Sunday (during Family Day weekend - I'm so sorry to have taken you away from your family), I decided to purchase a new two stage furnace and, at the same time, get rid of my rental water heater. Yesterday, both were installed. As promised, the installation crew were thorough, knowledgeable, efficient and left my home/basement very clean. The drop cloths were a nice touch. I had expected the job would take most of the day, but was very pleasantly surprised when it was finished early afternoon. My initial observations are that the furnace is quieter than my old one and the temperature does seem to be more consistent throughout my home. I'm thinking I might actually be able to set the thermostat a degree or two lower...... Overall, I am very satisfied.

    Answer from pro:

    Hi Eva, Thanks so much for your great review ! Our staff are always pleased to serve and continue to offer great workmanship and efficient service. We hope you enjoy the comfort and efficiency your new furnace has to offer for many years to come. Thanks, The Button’s Team

    Reply created 20 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Feb 2020

    Excellent Service, Todd & Penny! As always.

    We purchased our two-stage Trane Furnace from Button Heating 1-year ago. The furnace is working wonderfully and just had our yearly cleaning with Button. Todd and Penny were very fast to address my questions and were prompt to follow-up. This company knows the furnace and A/C business like no other and if you're looking for competitive prices with the best possible customer service - look no further and select Button Heating. Thanks again! Ryan McLean

    Answer from pro:

    Hi Ryan, Thanks very much for the review. We are pleased you chose Button’s for your furnace installation and annual maintenance. Also a special thanks for the referral to your parents ! Thanks, The Button’s Team

    Reply created 20 Nov 2020
  • Review from Laurene Mueller
    Rating: 5 out of 5
    Review left on 26 Jan 2020

    Heating

    When we realized the furnace was not working, we called Button's heating and air conditioning. I had heard great things about the company and eventhough it was Sunday morning, a serviceman, who lives in our neighborhood, came over to check it out. He was very friendly and ended up fixing the problem quickly, which was wonderful! He had gone out to get some furnace filters and even brought us a tea and coffee since he was at Tim's!! Cannot say enough about how great of an experience we had today with Button's Heating and Air Conditioning! Would highly recommend to anyone who would like honest, friendly and efficient service! Always love to support local businesses. Thank you!!

    Answer from pro:

    Hi Laurene, Thanks so much for a wonderful review ! I am glad it was a very easy fix this time. I look forward to working with you again. Thanks, Todd Button

    Reply created 30 Jan 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2020

    Gas stove disconnect/install

    Recent kitchen renovation and we had to replace our gas stove. Todd provided Fast, Friendly and Reliable service. Very happy with the service provided. Will definitely use again and highly recommend.

    Answer from pro:

    Thank you for the review. We are were glad to help with your kitchen Reno. The Button’s Team

    Reply created 30 Jan 2020
  • Review from Darryl Gill
    Rating: 5 out of 5
    Review left on 16 Jan 2020

    Smart Thermostat Install

    Job was done promptly and the smart thermostat was explained to me once it was installed. This is the third job that I’ve hired Button’s to do (Hot Water Tank install

    Answer from pro:

    Hi Darryl, Thanks for your review. We appreciate your continued business with Button’s Heating & Air Conditioning and look forward to the next visit. Thanks, The Button’s Team

    Reply created 20 Jan 2020
  • Review from Susan Turner
    Rating: 5 out of 5
    Review left on 1 Jan 2020

    Furnace repair

    We were very pleased with every aspect of the work that was done by Button's Heating. They were very professional and polite. They arrived quickly and when they said they would and the repair was completed quickly. We would highly recommend their services to family and friends and would use their services again ourselves.

    Answer from pro:

    Hi Susan, Thanks so much for your review. We hope you do use us again and refer to your family and friends. This has been our mission since 1977. Thanks, The Buttons Tram

    Reply created 20 Jan 2020
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