Button's Heating Inc. reviews (804)

Review from HomeOwner
Rating: 5 out of 5
Review left on 29 Nov 2018
A/C install
Install of ductless A/C unit with dual heads in elevator machine rooms with difficult access.
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Nov 2018
Furnance and heat pump
Amazing work. They cleaned up after the work was done. Very professional. Fast. Showed to operate heat pump
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Nov 2018
Furnace repair
I contacted them at 7am on a sunday and they responded right away and came in our house at 11am. Todd was very Informative and very helpful. He knows exactly what he is doing. Because he didnt have the part that was needed to be replaced,given it was a sunday he had to come back the next day to bring the parts. But he didnt leave us in the cold,he fixed it temporarily and even lend us a portable heater in case it stopped working. The charge is reasonable. I Highly Recommend this company to anyone in need or hearing/ cooling services. We will definitely contact them again in any of our hearing/cooling needs.
Answer from pro:
Hi Irene, Thank you very much for your kind words! We are here to help 24 hours a day, seven days a week and 365 days a year. Our hope is to become the number one choice for homeowners and all of the Durham region. We look forward to serving you the next time when in need. We are always just a phone call away. We hope you will, indeed, recommend us to your friends, family and neighbors. Rest assured they will be in good hands. Thanks, The Button's Team
Reply created 28 Nov 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Nov 2018
High Efficiency Furnace and Tankless Water Heater
The install went very smoothly... Little or no inconvenience to my family being in the house... The technicians were very efficient, knowledgeable and courteous at all times...The area was left clean and tidy after doing the job.. Overall, a very pleasant experience. I would recommend Button's Heating to any of my friends and family.
Answer from pro:
Hi Pat, It was a real pleasure working with you to fix things up properly to be able to access the furnace without having to send a super skinny technician, lol ! We hope you enjoy the newfound space in your laundry room as well as the quiet operation of your new high efficient variable speed furnace. We look forward to servicing you for many years to come. The Button’s team
Reply created 20 Nov 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 25 Sep 2018
Furnace, A/C, Hot Water Heater
Todd patiently walked through the options and answered all my questions. Of the multiple quotes that I had received, I felt most confident in Button's Heating and gave them the go ahead to install a new Furnace, A/C and Water Heater. A team of 4 techs came by a few days later and spent the day on the task. I'm very happy with the result - quality work, quality service. I've since had them come by to connect a gas dryer and for maintenance of the new equipment. Highly recommended!
Answer from pro:
Hi Vinay, Thank you for taking the time to post a review after all this time ! I'd like to think that you kept your word to do so because we kept our word to deliver quality workmanship and quality service. We hope that you continue to use us and will refer us to your family and friends. Call us anytime ! Thanks, Todd Button
Reply created 20 Nov 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Sep 2018
Furnace inspection
When it comes to Heating & Air Conditioning we go exclusively with Buttons. Last year Jeff visited our home and carefully took the time to explain what he was doing. What I liked best about Jeff was not only his thoroughness but also his recommendations along the way. Top-notch company that my wife and I would HIGHLY recommend. 5 Stars!
Answer from pro:
Hi Paul, Thanks very much for your post. Jeff is a very conscientious technician and routinely goes above and beyond for our clients. He is one of our many very capable technicians that love their jobs and always do right by the customer. We hope to continue to service your needs for many years to come. Thanks, The Button’s Team
Reply created 26 Sep 2018
Review from Anthony
Rating: 2 out of 5
Review left on 6 Sep 2018
AC Repair
My Lennox AC has been defective on and off since the start of the summer. Button's has been onsite on 5 different occasions and it's still not functional. The unit will work for a month or so and fail again. We've paid over $1000 so far in parts and service call fees. If your equipment is Lennox branded, don't call Buttons. They are not Lennox accredited. I will be contacting a Lennox accredited firm to repair my unit.
Answer from pro:
Hi Anthony , We are sorry you have had such bad luck with your AC unit. We can only fix what we find and cannot predict future problems in some cases. We work on all brands and to be honest they are work the same for the most part. We hope you have better luck going forward. Thanks, The Button’s Team
Reply created 15 Jul 2019
Review from Mitch
Rating: 5 out of 5
Review left on 4 Sep 2018
Water heater and apartment HVAC
Mark was the salesman and set me up to convert my water heater to gas and a few ducting modifications for an apartment conversion. Pricing was reasonable and no pressure sales situation. The install team was very professional and fast, would hire again.
Answer from pro:
Hi Mitch, Thanks very much for your business! We look forward to serving you in the future. The Button's Team
Reply created 22 Sep 2018
Review from Ryan O'Shea
Rating: 5 out of 5
Review left on 28 Aug 2018
A/C repair.
I received prompt service from Todd. He explained clearly what the problem was and had a/c fixed and back up and running in no time. Highly recommend Button Heating Inc.
Answer from pro:
Hi Roshea, I don't know who was quicker. You with the posted review or me with the repair. Lol ! I'm glad it was an easy fix. Not a great time to be without AC for too long. Take care, Todd Button
Reply created 22 Sep 2018
Review from HomeOwner
Rating: 3 out of 5
Review left on 24 Aug 2018
Tankless water heater
Mitch did a great job on coming out to provide a quote and even followed up after the install. At the time of the quote, I asked Mitch about providing hot water to the ensuite faster, as the current system was a long wait period. He said they could install a PEX hot water loop at an additional $250, which we went for. When the install team was here I pointed out they had installed it to the kitchen line, not the ensuite and was told this was standard and if I wanted another loop, it would be an additional charge. I explained that is not what I was asked for and would take it up with Mitch, which I did on his follow up. Mitch said he would talk to the installation manager and have him call. No call. Mitch called back again to see if I had talked to anyone, nope. He would contact the installation manager again....still no call. In reviewing the installation today, noticed the electrical wire coming out of the furnace outlet but there is on the wire staple anywhere along the run. Against code? I'm really disappointed in Button's, especially after the great reviews and was hoping I had finally found a reputable HVAC and plumbing company. Now comes the issue, do I use them to maintain the warranty on installation? 2 days after posting the above, I heard from John at Button's regarding the issues and he stopped by the same day. After our conversation, he came back the next day and resolved everything. I definitely recommend Button's now, as they stand behind their work. Thank you Mitch and John.
Answer from pro:
Hi Bruce, We are very sorry for the miscommunication between your salesperson and the installers with your installation. We take pride in getting it right the first time with our installations. However, if we fall short in this endeavour, we guarantee to make it right. We are very pleased to know that you that you would recommend us ! We look forward to servicing you for many years to come. Thanks, The Button’s Team
Reply created 22 Sep 2018