Button's Heating Inc. reviews (804)

Review from HomeOwner
Rating: 5 out of 5
Review left on 26 May 2018
Furnace replacement
Salespeople(Mitch) straight forward..no pressure...left full estimate and just asked for a call as to our decision. Work date adhered to..work expertly and efficiently done in a neat and courtious way. Highly recommended
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 May 2018
New furnace and air conditioner
From the moment that Todd showed up to quote us on a new furnace, my wife and i felt that Buttons was the company we where going to do business with. We were only thinking of getting a new furnace, but after going over our options we decided to replace both at once. Our furnace was 30 yrs old and the ac 15yrs, so after going over our options with Todd, we decided to go with the Daiken furnace and ac combo, not just for the price but the 12 yr warranty. Today was the day of our install, and right at the time we were told, Trevor, Scott and Markus arrived, and got right to work. First thing was protecting our wooden flooring and carpets with runners and then they got down to work. All through the rip out and new install, i had many questions and the guys took plenty of time to answer them and not give me the impression that i was bothering them. It was a long install but in the end i went down to see Scott and Markus cleaning up and Trevor putting the finishing touches on the install. ( my basement is now cleaner than when they arrived ) Once finished Trevor took me around and showed me the workings of the new furnace, ac, air filter and humidifier, once again taking the time to answer all my questions without rushing me even though he must have been dead tired. I would not hesitate to recommend Buttons to any friends and family for any Hvac work, a great experience from beginning to end. Thank you to the whole Buttons "family" for all you did.
Review from James
Rating: 5 out of 5
Review left on 16 May 2018
Hot water heater replacement
I used Buttons in January to remove and dispose of my old rental water heater and to install a new hot water heater (WITH 10 YEAR WARRANTY!). Was a no brainer and will save considerable money in the long run. Great service by Nigel and the installers. They even reconnected my humidifier to the hot water supply at no charge. I would definitely recommend and will use again.
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 May 2018
Gas line repair
After calling 3 different companies to come check out our gas pipelines I finally called Buttons and they sent Nik. Nik did an outstanding job on our gas pipes. He even lit up our water tank and furnace. Nice guy and professional.
Answer from pro:
Thank you for the perfect score on the service you received from Button Heating and namely...Nik. Nik is an outstanding Gas Technician who receives praise from his customers on a regular basis. We all take pride in our duties at Button's Heating and do our best to leave our customers completely satisfied. Thank you again from Team Button's !!!
Reply created 8 May 2018
Review from HomeOwner
Rating: 0 out of 5
Review left on 4 May 2018
Extremely disappointed
During a new furnace install my wife was informed that our air conditioning coil was damaged/leaking and “they didn’t know if it was them or it was already damaged” and we were told it would cost $700 to replace it and “it’s old anyways” ... well it was working fine and how could it get damaged no one had access to the coil inside the ductwork of the furnace and there were no signs of prior leakage in the surrounding areas and ductwork. After being loyal customers we are extremely disappointed by the way this is being handled.
Answer from pro:
Hi Chris, After gathering information from everyone involved, I believe we may have a misunderstanding as to what has transpired. Rest assured, we will investigate this matter further and find a satisfactory resolution. Customer satisfaction is of the utmost importance to us with EVERY client we serve. I look forward to our meeting. Todd Button
Reply created 9 May 2018
Review from R&vt Trevurza
Rating: 5 out of 5
Review left on 28 Apr 2018
Installation of Daikin Enhanced Capacity Heat Pump
We initially interviewed 5 companies in order to decide which company to select for the installation. We selected Button for the job and had a number of questions for Todd about the advantages and possible disadvantages of Daikin vs Mitsubichi. Once we decided on the Daikin system they were able to install within a week. We were very impressed with Button Heating staff and the Daikin Air Source Heat Pump. The installation took one day and all the staff were friendly, informative and efficient. We would not hesitate to recommend Button's Heating and Air Conditioning for your HVAC needs.
Answer from pro:
Hi Virginia & Russ, Thank you very much for your kind words ! I know this was not an easy decision for you after talking with many contractors offering many different brands. We'd like to think you made the best choice with Button's Heating & Air Conditioning and a new Daikin heat pump with an industry leading 12 year warranty. We look forward to your feedback and to serving you for many years to come. All the best, The Button's Team
Reply created 9 May 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Apr 2018
Install new hot water heater
The Button's guys are always awesome; polite, fast, respectful of your home, and are frequently checking your understanding of the process to see if you have any questions. Consummate professionals. They've never priced themselves out of a job for me (the 3rd time I've used them), so I've never felt that I've had to pay more to get their level of service. Thanks again.
Answer from pro:
Hi Mark, Thank you for taking the time to post a fantastic review, but more importantly, for your continued faith in Button's to serve your needs. We are fortunate to have so many great people from the office staff inside to the technicians in the field. We look forward to serving you for many years to come. Thank you, The Button's Team
Reply created 9 May 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 Mar 2018
New Furnace and Air Conditioner
We would definitely recommend using Buttons Heating to anyone! Todd was very knowledgeable and a pleasure to deal with as he walked us through the furnace and air conditioning information. The crew arrived on time and were polite and clean. This company seems to really care about providing you with the best possible options and customer service. They are not pushy like other companies we have dealt with in the past. We would absolutely deal with them again!!
Answer from pro:
Hello Keith and Cheryl, Thank you so much for taking the time to write this fantastic review. You are correct...Todd is very knowledgeable. Todd also take the time to explain the best possible options with regards to what equipment would be best suited for your home...he really cares. We are happy (not surprised) but happy that you also have kind words for the install crew that was assigned to you. That you for allowing us to earn your business and welcome to the "Button's Family". Team Button's
Reply created 20 Jun 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 13 Feb 2018
New Furnace and new hot water heater
Very quick to respond when our furnace died. Excellent service - provided us with an assessment and options within minutes of our calling. Lended us space heaters to keep us cozy until the new furnace could be installed. Buttons is well known for their service, quality of work, and good value. We have already recommended them to another friend in a pickle and they're satisfied as well.
Answer from pro:
Hi Elaine, Thanks so much for your review ! We do our best to respond as quickly as possible when people are in need of a furnace repair or furnace replacement. We are glad it all worked out very quickly and got you warm again. Thanks very much for the referral too ! We look forward to serving you and your friends for many years to come. Thanks, The Button's Team
Reply created 11 Dec 2018
Review from van Dam
Rating: 5 out of 5
Review left on 10 Feb 2018
Replace pipes, repair humidifier and install new water heater
We had a new furnace installed in the fall by a company other than Buttons Heating. There was a constant “dripping/popping” noise after the furnace ran and it was driving me crazy. The contractor who installed the furnace could not figure out the noise so I called Todd at Buttons Heating to take a look. Even though it was a super busy time for them, with people calling with no heat, they came and spent the time to assess the issue. He and John determined that the gas vent pipes were not installed correctly and needed to be rerouted. We chose to redo the water heater pipes also and install a new water heater at the same time. Trevor and his crew did a great job installing the new pipes and the noise is gone! I am so grateful, I can sleep again!! Todd came back and repaired our humidifier the next day also. Very sound service, I would recommend them wholeheartedly.
Answer from pro:
Hi Claire, Thank you very much for a wonderful review ! We are glad to have helped to eliminate the mystery noise that was keeping you up at night. Fortunately, the humidifier was a simple fix as the previous contractor wired it incorrectly. Trevor and the rest of our guys are great technicians and strive for 100% customer satisfaction. Please do not hesitate to reach out if there is any way we can help in the future. We are always a phone call away. Thanks, The Button's Team
Reply created 14 Feb 2018