Button's Heating Inc. reviews (804)

Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Jan 2018
New Air Conditioning
Button's installed Air Conditioning in my new home in August 2017. They were very professional. They put runners down to protect the new floors and the techs did a really clean install. They also did a great job of cleaning up the areas they worked in when they were finished.
Answer from pro:
Hi Chris, Thanks for taking the time to post a review. It is much appreciated by all of us here at Button's Heating & Air Conditioning. This industry can be very demanding for technicians at times with long hours, but they never compromise on quality workmanship and professional service. It is nice for them to be recognized for their efforts with reviews like this ! We look forward to serving you for many years to come. Thanks, The Buttons Team
Reply created 18 Jan 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Jan 2018
Furnace repair.
Thank God for Buttons. Over the extremely cold period the furnace stopped working consistently. After 3 service visits from a larger service provider the issue was incorrectly diagnosed and remained unresolved. With one call to Buttons, Todd gave us prompt attention and ensured the issue was fixed. Further he was very knowledgeable and provided some great recommendations. Thanks Again.
Answer from pro:
Hi Andrea, It was a pleasure working with you and was only too glad to help you in this case. It is unfortunate when service providers do not provide the service as promised, even worse misdiagnose problems that cost hundreds of dolars
Reply created 18 Jan 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Jan 2018
Furnace & A/C install
Amazing service & friendly staff. From the sales consultant to the install team, I could not be more happy with my experience with Button's Heating. The sales consultant Brian was a pleasure to work with, he met me promptly at my home and walked me threw every option available and explained all the questions I had. Great financing options available with an easy application process made the decision an easy one. The install team did an amazing job, no issues at all, they took care of everything. They were friendly, courteous and extremely tidy, no mess at all. I would recommend Button's to anyone looking to have HVAC work done!
Answer from pro:
Hi Iain, We are ecstatic that you chose us to install your new system. Brian has more to offer than most salespeople as he is also a licensed technician. He is a very friendly, honest person and does not use pushy sales tactics. He is sole interest is helping clients find the right solution that meets their needs and budget along with all of the payment options. The installing technicians go to great lengths to ensure the system is very neat and tidy, but more importantly, tested and set up to operate at manufacturer specifications. We look forward to serving you for many years to come. Thanks, The Button's Team
Reply created 18 Jan 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Dec 2017
Button’s heating and air fixed my furnace
On Boxing Day around 10pm my daughter put out a call for help in a Durham region group. Todd, from Button’s, tried to help her over text and when we were still having problems he came right over so that we wouldn’t be without heat for the night.
Answer from pro:
Hi Christina, Nobody wants to be without heat any night, let alone over the holidays. We were glad to help and fortunately it was an easy fix. Please do not hesitate to call us in the future. Thanks, Todd Button
Reply created 18 Jan 2018
Review from Frances
Rating: 5 out of 5
Review left on 28 Dec 2017
Furnace Fix
We hired Button's to install new central air and water heater in spring 2017, so it was a no brainer to call them when our furnace conked out in mid- December. Of course it was after hours so I anticipated a hefty charge....WRONG, they connected me with Jeff who over the phone after talking about what seemed to have happened was able to talk us through an easy temporary fix ( for free) but with the reminder that furnaces don't heal themselves so I should get it looked at properly the next day. No pressure for me to make appointment or even use them, but of course I knew I would. Called next day and Nick was there that afternoon. Nick like anyone we have had contact with at Button's was polite and honest. He could easily have told us any expensive problem but instead fixed our faulty flame sensor and also reset our frustrating programmable thermostat all for the cost of the serve call. Thanks to all at Button's we are so glad that we found you!
Answer from pro:
Hi Fran, We are very pleased you chose to call on us once again to sort out your no heat issues. Jeff is very good at his job and gets loads of compliments from our clients. He is a very friendly and honest person who will always tell it like it is in the best interest of the customer whether that means repair or replacement. And like Jeff, Nick always looks out for the customer first and foremost. We hope you call on us again when in need. Thanks, The Button's Team
Reply created 18 Jan 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Dec 2017
Time To Replace The Builder Furnace
After contacting 3 other HVAC companies to have my furnace replaced, I chose to go with Button's. Mitch came to our house and explained our options. We went with a Trane furnace and couldn't be happier. Installation was clean and efficient and the technicians took great care not to damage our floors. I have had Button's install a humidifier and fix my AC unit before. Their work is always bulletproof.
Answer from pro:
We are thrilled that you are very happy with your new Trane furnace. Mitch is an extremely knowledgable consultant with many years of experience to help his clients make an informed decision. Our technicians always take great care to protect your floors with the " red carpet treatment " and leave your home neat and tidy. We look forward to serving you for many years to come. Thanks, The Button's Team
Reply created 18 Jan 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 17 Dec 2017
Upgrading new furnace, new hot water tank, and new air-conditioner
Buttons heating was efficient, and knowledgeable when installing our furnace, air-conditioner, and hot water tank. Employees are very nice, and respectful. Would definitely recommend Button’s Heating Inc.
Answer from pro:
Hi Norma, We hope you enjoy the extra space in the basement after moving your furnace and water heater. We look forward to serving you for many years to come. Thanks, Todd Button
Reply created 18 Jan 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Dec 2017
Furnace and Hot Water Tank Installation
I met Todd from Button's Heating and he was very knowledgeable on what my needs were. If there was something he didn't know he investigated the issue and came up with answers to my questions. Nice man made me feel at easy and not overwhelmed. Three great installers Allan, Rich and Scott. They were extremely polite and showed up at eight on the dot and worked there buns off until the job was completed which was at 6. Even after a hard days work the installers sweepers the floors and tidied up leaving the place looking just like it was before they came. Thanks guys if was a pleasure meeting you all. Christine from Pickering
Answer from pro:
Hi Christine, This was a tricky one and we definitely had to put our thinking caps on to solve your issue after getting red tagged and having to work in a tight space with lots clearance issues. The guys always do their best to make our clients happy with quality workmanship and trying to leave the place neater than when they found it. We hope you enjoy the many benefits of your new 2 stage variable speed Trane furnace and your endless supply of hot water with your extremely efficient tankless hot water heater. Thanks, Todd Button
Reply created 18 Jan 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Dec 2017
New furnace and AC
I recently needed a new furnace and AC unit. I had hired Button's in the past and was pleased with their work, so I asked them for a quote. The agent arrived exactly on time. He provided a professional quote (not on the back of a napkin). He explained all of the details on the units available and the installation procedures. He answered all our questions and did not use high pressure sales tactics. The installation was done on time for exactly the amount quoted. The install crew was very pleasant and professional. They offered to take away an old water heater I had free of charge. Clearly, they know how to run a business. I would highly recommend Button's.
Answer from pro:
Hi Paul, Thanks very much for your business and a wonderful review on top of that ! We always aim to educate our clients at the table so that they can make an informed decision to sit their needs and budget. Furthermore, we deliver as promised and will even go the extra mile ( to return a water heater we had nothing to do with ). It was a pleasure working with you and we look forward to serving you annually ! Thanks, Todd Button
Reply created 17 Jan 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 29 Nov 2017
New water heater
Nothing is worse than getting Home to water in the basement. After finding the source of the water, we discovered our water heater tank was leaking. Never a good discovery. I had the pleasure of having Nigel pick up my call. What a great guy! He talk to me through my options and cut to the chase when he realized what my needs were. He was able to book a crew to come in and replace my water heater tank in under a week. He made sure that I was able to manage the leak to ensure no further damage to my basement. Like clockwork, John and his helper showed up on time, rolled out mats to ensure my floors would not get dirty and got to work. They were in and out in under two hours and did a great job keeping everything tidy and ensuring I understood the components of our new tank. I would strongly recommend buttons to anyone who requires any of the services they offer. Their prices are competitive and their work is top notch
Answer from pro:
Hi Tania, Thank you for a wonderful review ! From the initial contact over the phone to the completion of your hot water tank installation we aim to provide top notch service and value for your hard earned dollar. We hope that you will continue to use Buttons Heating and tell those around you about us. Thanks, The Button's Team
Reply created 30 Nov 2017