Button's Heating Inc.

Rating: 4.9 out of 5

Button's Heating Inc. reviews (804)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 May 2016

    A/C and Furnace Replacement

    I was looking for a replacement furnace and air conditioner unit and decided to get three quotes.The prices I received were all around the same but the positive feeling and professional service my wife and I had with Mitch the in home consultant was not even close.He answered all my questions with a smile and great attitude, once we had signed the contract I knew we had made the right decision.The great service continued with Jonathan and the installation crew who did a beautiful installation and answered any questions I had.I could tell from every interaction I had with Button's Heating and Air Conditioning that the great service would continue.I would recommend to everyone I talk to if you want a top notch company to deal with from top to bottom don't hesitate and call Button's!

    Answer from pro:

    Thank you for taking the time to write this review. We understand peoples' time is valuable so we really appreciates it. We are not surprised that you were impressed with Mitch. He really "knows his stuff" and has a no-pressure approach to assist home owners in making their decision. Jonathan and the crew NEVER disappoint either. They certainly take great pride in what they do. We are thrilled that you feel every interaction with Button's Heating was a positive one. Thank you again from Team Button's

    Reply created 20 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2016

    Heat Recovery Ventilator and Furnace blower Replacement

    Since Buttons did an excellent job on my air conditioning previously, I gave them a ring about installing an HRV. The sales rep was great in navigating through the various options, and suggesting the right solution given our needs. The installers did a fantastic job doing a clean install in the furnace room, despite having little room to operate in a finished basement (very happy I didn't need to patch drywall after!). From what I researched, HRV installations can be rather involved, so I wanted to employ a company that was experienced in order do things right first time. Highly recommended.

    Answer from pro:

    Hi Richard, We are very pleased that you chose Button's Heating again as your service provider with this project. HRV's can be a bit tricky but we take pride in what we do and view all angles of an installation in order to select the best route. Thanks you from Team Button's

    Reply created 20 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Apr 2016

    New A/C unit

    I'm so glad I went with Buttons Heating to replace my A/C unit. Todd came and gave me an estimate and treated me like family. John and his crew installed the unit and were nothing short of professional. They kept me in the loop as to what they were doing, they covered the floors with tarps to protect my floors and were extremely kind. They too treated me like family. I would recommend them in a heartbeat and I know that they will always have my business.

    Answer from pro:

    Hello Marie, Thank you for the awesome review! We are not surprised that Todd, John and his installation crew treated you like family. We treat all of our customers that way. Our crews always take pride in their work and respect homeowners by doing everything they can to protect the area we work in. Thank you for offering to recommend us to those you know. We do have a referral reward program so if a sale result from one of your recommendations, we will delivery a gift card to you...it's that easy. Lets hope for the warmer weather to put your new air-conditioner to work. Thank you again Marie! We do really appreciate it! Team Button's

    Reply created 22 Apr 2016
  • Review from Customer of Button's Heating Inc.
    Rating: 2 out of 5
    Review left on 11 Apr 2016

    Initial Inspection

    I reached out to Button after solely relying on their HomeStar review. Knowing that my blower fan was making noise, I had already been informed by a friend that it needed to be replaced. Marlene had informed me that a maintenance call would be able to clean the furnace and confirm the problem. However, I was instead scheduled for a "diagnostic" despite already telling them my problem. The service tech was nice and professional but would spend 5 minutes looking at the unit before agreeing and charging me $180. No tools ever came out and ended with 15 minutes of up-sell - where my working utilities (furnace, water tank and a/c) should all be "considered" for replacement. After the tech departed, I also discovered a noise in my furnace and realized that the filter had not been properly reinserted - with a few broken tabs and causing noise. Picture attached. After contacting Marlene on both frustrations, they would deny both. Claiming the tech did not make a mistake, the e-mail ends with her trying to close a sale and stating that they would be willing to waive the fee with a $5k new furnace purchase. Talked with Mark after who was understanding and corrected the situation.

    Answer from pro:

    Our Policy is to do our own diagnostic we try not accept Homeowners or other Companies diagnostic procedures from experience they tend not to be accurate. (As explained to the Customer in Marlene’s email of April 7th). Our normal procedure is for a service to be generated at our Customer’s expense, the Technician will assess the situation and inform the Customer what is needed and quote on the repair or suggest if the equipment is worth the repair due to age of equipment or price of repair. As per our GPS System my Technician was there for 45 minutes discussing with the Customer his options. There were unfortunately more issues with the furnace than just the blower motor. If this Customer would have requested a repair or a furnace cleaning at that time my Technician would have completed as directed. Our Technicians do not refuse a Customer’s wishes unless it’s unsafe. This however was not relayed to my Technician at the time. My Technician did explain that normally the repair should be done first before the cleaning as this may affect our readings. He did however remove the filter for inspection and because of the age of the filter plastic brackets one or two of the tabs possibly could of broke off, this is quite “common as explained”. If there is something that we have done accidently, our Policy is to return at no charge to repair the situation, we did not know there was an issue until Monday morning through email. I have spoken with the Customer and we are returning to do a Furnace cleaning at ‘no charge’ as per the repair he does not want to go ahead at this time. Mark Wagler Service Manager

    Reply created 12 Apr 2016
  • Review from Customer of Button's Heating Inc.
    Rating: 5 out of 5
    Review left on 10 Apr 2016

    Inspection & Servicing & Cleaning of two gas fireplaces

    I purchased a home earlier this year that required numerous large renovations. Repair or maintenance of the two gas fireplaces were left to the end as I had no idea what condition they were in and was afraid to light them. Inram's response to my phone call was surprisingly quick and he set an appointment immediately. He called me in advance of arriving to let me know he was on his way and arrived right on time. He inspected and repaired both fireplaces. His work ethics were unbelievably impressive. He literally cleaned everything around him and the fireplaces were pristine clean. I mentioned that the upstairs fireplace needed to be painted and before I knew it, he pulled out pieces of cardboard and spray painted the frame of the fireplace. It looks like new! He added material in both fireplaces that when lit, looks like I have ashes in the grate. I can't say enough about the customer service that this man provided. Since I had no idea what condition these two fireplaces were in, he could have suggested all sorts of expensive repairs - quite the contrary. He told me that the fire place in the rec room was very old but since it was still working, he suggested I wait and see how it performed before thinking about replacing it. I will undoubtedly be calling him for servicing this fall.

    Answer from pro:

    Thank you for taking the time to post a nice review. We aim to please and by going above and beyond to do so. We look forward to serving you again . The Buttons team

    Reply created 19 Sep 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2016

    Furnace Replacement

    With a 15 year old furnace threatening to seize up at any moment, we began our search for its replacement. After several quotes, Todd Button arrived at our door, and we were immediately sold on his professionalism and personability. He wasn't a hard-sell kind of person, but gave us the straight goods on what our options were. Within a couple of days the team of Mike and Mike were at our home and replaced the furnace and filter system. They thoroughly explained what they were about to do, and the changes that they'd be making to meet current exhaust and intake requirements, and within a few short hours the new furnace was up and running. We really appreciated that they cleaned up after themselves and were conscientious about their impact while in our home. Thanks, guys, you were great. And, yes, Todd, you were right. The new furnace is much quieter than the old one.

    Answer from pro:

    Thank you Keven and Brenda, you review spells out all we do and all we believe in...professionalism, pride in workmanship, and customer service. Todd, Mike, and Mike are just a few of the awesome members of this amazing team. Thank you again from Team Button's

    Reply created 20 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Mar 2016

    Furnace & A/C install and service

    We have been using Button's since 2004. We've had them do all of our HVAC service on 2 different furnaces and an A/C unit. We've also had a new furnace and new A/C unit installed by them. They are so kind and conscientious as well as being professional. They are on-time, reliable and honest. They are an awesome small/local/family business, and you can feel it with every transaction. Highly recommend!

    Answer from pro:

    Hello Angela & JJ, Thank you for this kind review and for your committed loyalty to Button’s Heating. We are always striving to earn customers’ business and then continue to treat customers like family to keep them for life. We have many customers who have been with us for decades who have purchased multiple systems. There are also those who refer us to family and friends. In return we are happy to reward them with our gift card program. Thank you for also sharing your thoughts with regards to our staff being kind, conscientious, professional, on-time, reliable and honest. You are correct. We are a small local company. Small enough to still treat our customers like family. Yet, large enough that we have the manpower to be there for customers when needed. 38 years has helped us build this strength and earn this reputation. Thank you again for the great review! Team Button’s

    Reply created 30 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2016

    Furnace and Air conditioner

    Button's are reliable, trustworthy and deliver on time and budget. Their follow-up and pride in ownership shines through from estimate to delivery to maintenance. Highly recommend them for all of your home comfort needs.

    Answer from pro:

    Hi Aimee, We are real pleased that you took the time to post your experience, confidence, and kind words about Button’s Heating. Being reliable and trustworthy is something we are very proud of. Thank you also for offering to recommend us. Thank you again Aimee! Team Button’s

    Reply created 30 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2016

    Replace Old AC unit with a New Trane XR16

    I have been a Buttons customer for the last 3 years. Back then we had replaced our Furnace and Water Heater. Todd an John did an excellent job with the installation back then. I have continued to use Buttons for my yearly service on the furnace. I called Buttons to get a quote on replacing my old AC unit. An appointment was set up with Todd a couple days later. We new we were going to use Buttons for the replacement as it was never a question about the service and reliability of Buttons. Todd provided all the information we needed to make a "non pressured" decision. We gave the OK and the Unit was installed 3 days later. The installers came in on time and took all but 3 hrs to have the ne unit up and running. They explained a lot and answered all my questions. Thanks Todd and the Buttons crew for a job well done. Keep up the good work.

    Answer from pro:

    Hi Vijay, Thank you for the awesome review. John and Todd are two of many key “players” in our company who receive great praise continually. All of our Comfort Consultants offer a “no-pressure” presentation to discuss equipment options, rebates, discounts, etc. We are happy to hear that we were also able to install the new air-conditioner in a timely manner. Taking your advice on “keeping up the good work” will be easy for us…we are unaware of any other way. Thank you again Vijay...from Team Button’s!

    Reply created 30 Mar 2016
  • Review from Mark Kchik
    Rating: 5 out of 5
    Review left on 9 Mar 2016

    furnace, water heater purchase and installation

    Christmas time last year Mario came by to see what was wrong with my furnace as it stopped working two days before holidays. So we were very glad as it would take others a week to come out. It was determined that our furnace was running on its last legs as it was 15 years old. Within a day I had a new furnace and work was done very well and guys cleaned up thoroughly before they left. This year when it came to change waterheater I knew right away who to contact and again and again very good experience and also competitive pricing.

    Answer from pro:

    Hello Mark, Thank you for taking the time to leave this excellent review and praising our staff. Mario is a very experienced and dedicated employee as are all of the others employed at Button's. We strive for extraordinary customer service at Button's Heating so I'm not surprised we were able to get your furnace in just days before Christmas. We are happy that you were so pleased with your first experience that you called us to install your new water heater. Thank you again for the great review. Team Button's

    Reply created 17 Mar 2016
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