HomeOwner
Rating: 0 out of 5
Messy, messy, messy
Took me 5 hrs to clean my house after the men left. My bathroom sink (which did not get windows replaced, so never would have checked that room for cleanliness) was clogged with a huge wad of silicone, someone used the toilet and didn't flush, my living room, which had a large picture window replaced, had sawdust covering everything (much more so than the 3ft radius they asked for) with chunks of plaster and nails, etc thrown around from the sawsall, broken glass surrounding my sons desk was left behind, silicone cartridge tips, screws and silicone have been left behind inside and outside the house, the foam insulation that expanded wasn't cleaned off the trim, not a single window or the patio door were cleaned after installing, dirt tracks from their shoes were left behind. My week-old, purchased-for-the-holiday-functions-coming-up entry rug now has ground in plaster and silicone from their boots. You'd never guess they brought drop cloths with them. Considering I specifically asked if everything was far enough away from the windows and even offered to move things further away, I extremely upset with the way my home was disrespected - to say the LEAST. Review the photos to see how your home will be left after the windows and doors are installed.
Answer from pro:
Hello Vanessa, we are sorry to hear about the mess. We take this very seriously here and have reprimanded our installation team for leaving you home before thoroughly checking for any debris. We have reimbursement you 150$ for cleaning and have sent the installers clean up the leftovers. We apologize again and hope you enjoy your new windows.
Reply created 25 Feb 2019