*** UPDATE
We have not heard from the customer. We are willing and eager to resolve this matter, however communication is crucial for us to resolve this.
Hello,
We are sorry to hear about your experience. In the case of referral bonuses, we cannot issue a cheque until the person whom was referred has had the installation completed and paid for. We can check our records to see if this has indeed been finalised, in which case we would be happy to thank you with a $100 cheque. In order for us to help you better please contact our main office with more information on the case, as the review is "private" and we cannot locate you in our system based on that.
We hope to hear back from you soon, and sorry for any misunderstanding that may have happened. Our head office number is 1-866-807-8064
Reply created 16 Sep 2017