Canadian Choice

Rating: 4.7 out of 5

Canadian Choice reviews (3501)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 5 Aug 2014

    Window replacement - whole house & patio door

    Not recommended - unprofessional and bad installation leading to home damage. We originally decided to go with Canadian Choice based on reviews and mid-range price-point. Once our deposit was provided things changed towards a negative experience. Our sales rep Alex found it hard to do simple courtesy's such as return phone calls. Once the installation was scheduled the crew was unable to complete the job within the estimated time and took another entire day. When they determined this extra time was needed, they were not very flexible with the days and made us feel as though we were unable to be accomadating although we would have taken the days off work if we had known ahead of time. The installation techs were pleasant but messy and damaged a few things. Throwing construction material on top of our plants is not very considerate. Also some of the goods were not delivered as promised, Ie: mdf trim installed instead of the wooden trim we were promised and paid for. Now one month later we have a leak with a patio door they installed. We were told someone would come by on a specific day but was a no-show, no call and now can't get a hold of them. Every rainfall is resulting in damage to our home. At this point, we may have to call in someone else to fix the damage. Update after company response: The trim was in fact wood as promised, not sure how we missed this but do want to relay that this was our error and Canadian Choice Windows should not be judged poorly based on this. However, we still stand by our review based on scheduling issues and calls not being returned. Plus, the damaged plant being referred to was not the ones close to the window. Those plants are understandable and were replanted as needed elsewhere during the installation. It had to do with one that was not anywhere close and yet it seemed like material was being thrown away from the house directly at it. When we asked to be a little careful and throw it away from the tree, we were asked what's so special about it.

    Answer from pro:

    Hello Dan, we are very concerned that you feel you have had a negative experience with our company. We are not perfect but we try to be and hope that all our customers are 100% satisfied, yet there is some things that are out of our control. Yes it is true that due to unforeseen complications in the scope of work we needed an extra entire day to complete the installation. We told you that we needed one more entire day, you replied that you were available only after 12, we then agreed that our installation team will come in the morning and finish work that needed to be done without you having to be home. We advised you that we needed you to keep the windows closed. When we arrived in the morning the windows were left open and we could not do any remaining work, as it involved capping. Therefore we had to book another day to complete the job. One of your other concerns is that we have damaged your plant, we try to do our best to work around damaging any property but in your case there was no way around it as they were to close to the window. We did advise that if you did not want them damaged you should replant them for the time of installation. You also claim that we provided MDF instead of wood, a recent visit to you home by our technician proved otherwise though. We would never provide something other than what is promised. As to the leak of your door you have acknowledged that is a roof issue and has nothing to do with the door installed. When our service man showed up to your home(within a few days) to look at the leak you told him that you were aware of the roof issue and have already been in contact with the roofing company. If we are wrong in any of this please don't hesitate to contact our service manager directly and we will try to resolve any issues.

    Reply created 18 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2014

    Replacement Windows

    To Start with Kevin Steer(sales) was great to talk to and a good communicator, He was very knowledgeable about the product he was selling and explained the process clearly. Jeremy and the service crew were did a great job on an older home (30yrs+) had squeezed the windows into tight spots (basement) . When all is said and done I'm very happy with the investment investment in windows for our home and would recommend this company as the got to window company.

    Answer from pro:

    Hello Darwin. Thank you so much for this great review. It's very thoughtful of you and we greatly appreciate it. We love to know how we did with our customers and their experiences and it's our pleasure to be able to provide all you need from Canadian Choice Windows & Doors. Please let us know if you need anything else from our us and we thank you once again for your business, as well as in advance for your future recommendations.

    Reply created 5 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2014

    Windows Retrofit

    We were introduced to this company by Alexander Pridatko, Installation Manager. He visited our home, explained in detail what Canadian Choice Windows could offer, showed us samples of actual windows that we would receive. He was professional, courteous, on time and very thorough answering our questions. Canadian Choice was the fourth estimate we received and they accommodated our needs within our budget. The windows arrived and were installed within the time frame planned. The installation crew, headed by Mike, was also very professional. They installed the windows and a screen door very efficiently, cleaned up any mess made by the installation and did a great job! Our new windows are such an improvement and we are very pleased that we chose Canadian Windows and Doors for our home. Thanks, guys! Also, Alexander stopped by our home the same day after the windows were installed to look at the installation and answer any questions. Great service!

    Answer from pro:

    Hi Ola. Thank you so much for your exciting review! It's so great to know our guys are doing a good job with our customers. We're truly glad that you received what you paid for with Canadian Choice Windows & Doors and hope that we may be able to further assist you in the future. We thank you kindly once again for your business and in advance for your future recommendations.

    Reply created 5 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2014

    Windows replacement

    Very satisfied with the new windows from Canadian Choice. Helpful and informative salesman. New windows installed within month as promised. Excellent quality and very professionally installed. Would use this company again.

    Answer from pro:

    Hi Joe. Thank you so much for your positive feedback. We're very glad you had such a good experience with Canadian Choice Windows & Doors. We hope that we may be of further service to you in the future should you require our services again. Thank you once again for your business and in advance for your future recommendations!

    Reply created 4 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2014

    Window replacement

    I'm very satisfied with the workmanship of Igor and his crew. The work was done on time and cleaned up. I would recommend them to anyone, if your looking for someone to replace your windows or doors.These are the people you should call.

    Answer from pro:

    Hello Lucio. Thank you for your positive feedback. We're glad that our sales representatives and installers were able to satisfy the requirements to your liking. We thank you so much once again for your business and in advance for your future recommendations from Canadian Choice Windows & Doors.

    Reply created 5 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2014

    door instulation

    Excellent service, very respectful and prompt work with quality employees and materials. Thank you for doing such a great job. I love my new doors and look forward to have further service in the future. Susanne

    Answer from pro:

    Hi Susanne. Thanks so much for your response. We are truly happy for you and your new doors. It is our pleasure to provide you with quality products and service you deserve as our customer. We much appreciate your business and thank you in advance for your future recommendations from Canadian Choice Windows & Doors.

    Reply created 5 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2014

    Window Replacement

    Replaced almost every window in my home on time and on budget. Very professional group - Kevin Steer was accommodating and extremely easy to work with during the estimation, and Jason & Crew showed up on time and cleaned up before they left during the installation. Couldn't ask for better service.

    Answer from pro:

    Hello Jared. Thank you kindly for your feedback. We are happy to know your experience with Canadian Choice Windows & Doors was a great one. Our representatives and installers always want to make sure they provide the best service and quality products for our customers and it's awesome knowing they did just that for you. We thank you for your business once again and in advance for your future recommendations!

    Reply created 5 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2014

    windows whole house

    Kevin Steer as sales manager was professional and provided exceptional service followed by Jason and his install team has made this project a wonderful experience highly recommend this company and request this team

    Answer from pro:

    Hi Sandy, thank you for your response. It's great to hear you enjoyed your experience in dealing with Canadian Choice Windows & Doors. We very much appreciate your business and thank you for your kind words. We thank you in advance for your future recommendations and hope that you'll let us know if you need any more services!

    Reply created 5 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2014

    Windows and Front Door Replacement

    We had our front door and front&back windows replaced, and are extremely pleased with them. The windows are really well constructed, and easy to open and clean. The front door is beautiful. Manny was very good at explaining the windows, how they were made, and how the installation process would work. He gave great advice on the type of window for each room and made sure we were comfortable with our choices. The installers - Victor and his team - were on time and got straight to work. They were careful with our flooring, covering everything. They were courteous and polite, and cleaned up pretty well after themselves. My only small complaint is that there was some small shards of glass left on the driveway. Thanks for a great job!

    Answer from pro:

    Hello Sara. Thanks for such great feedback. We're glad to hear you love your new door and windows. Our sales representatives and installers are known for their courtesy and we appreciate you acknowledging their decent behaviour. We do, however, apologize for the shards of glass left on the driveway. That should not have happened seeing as it's a danger to children and pets. We thank you greatly for your business and in advance for your future recommendations from Canadian Choice Windows & Doors.

    Reply created 5 Aug 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2014

    10 windows

    VERY SATISTIED WITH THE WORK THAT WAS DONE WITH CANADIAN CHOICE WINDOWS. PRODUCTS PRESENTED WELL WITH MAX. AND THAT GAVE US ASSURANCE THAT WE WILL GET QUALITY JOB DONE. WHEN WINDOWS WERE COMPLETED, JOB WAS WELL DONE TO OUR SATISFACTORY. VERY HAPPY WITH OUTCOME

    Answer from pro:

    Hi Mercy, thank you for your feedback. We are more than happy to know that our customers are satisfied with the products and service we provided. We appreciate your positive response and look forward to your future recommendations and thank you in advance from Canadian Choice Windows & Doors!

    Reply created 31 Jul 2014
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