I used Clera Windows to replace all the windows in my home. After the install of my windows, I noticed right away that the two bedroom windows in the front of my home were two different sizes. This is a huge problem, as they are side by side. They also have shutters on them so it looks even worse. I immediately called the sales rep in which I ordered the widows through. He got back to me and told me that the opening for the windows were different sizes, and there was nothing that could be done about that. He then showed up at my house and said "Wow, that's totally noticeable, I didn't think a few inches would be that noticeable". He agreed to get in touch with the contractors to come up with a solution. He called me back and said the only thing that could be done would be to add a strip to the bottom of the window to make it look like the same size as the other one. And removing the shutters may help. I was not happy with this answer, as this would have looked just as bad, if not worse.
I said, even if they were different sized holes to begin with, I would have paid extra for them fill one in properly and have two windows of the same size as an end result. I assume that my windows were not measured properly in the first place, as my old windows were the exact same size. I am very dissatisfied with this. I saved for a lot of years to get these windows and the curb appeal of my home is gone.
I asked the sales rep how much more money it would cost for me to have this problem solved, as they were not taking any responsibility for their mistake. I was told he would get back to me and he never did. A few months later I wrote an email to the head office of Clera and asked to be called back as I did not want to deal with the sales rep or contractors anymore. I was never contacted.
I have been holding off for a long time on writing this review as I am not one to cause a fuss. But everytime I look at the front of my house I get upset.
Please do yourself a favour and choose a company that will stand behind what they sell. I regret everyday choosing this company. I am still waiting for phone call from Clera..... No customer service whatsoever!! Clera Windows.....please be ashamed of yourself!
Update: May 25, 2017
Clera Windows has been in contact with me regarding my issue. They are willing to work with me to make this right. I will follow up with another review once everything is corrected and finalized.
Update: July 11, 2017
My new window went in this morning and I couldn't be happier. Thank you Clera for correcting the problem. The front of my home looks 100% better. I now feel great about my purchase.
