Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 26 Sep 2023

    Window Replacement

    We chose the Clera team to replace most of our house windows 7 years ago based on the "Lifetime" warranty, the sales & installation teams were great. In 2020 & 2022 the window locks & pins began to fail (can't open the window) which Clera eventually fixed after many calls. We now have the lock failure again on the same window which is a child's room on the 2nd floor, they cannot open their window. After many calls again, Clera's response was to offer to ship the replacement part and I install it. In my opinion there is an issue with the product/installation and Clera should be inspecting the window to find out why it continues to have this issue and repair it once and for all. POST COMPANY RESPONSE A Clera representative has committed to rectifying our issue.

    Answer from pro:

    Hello Colin, We thank you for your feedback. However, the events are not as they are presented by the reviewer. Based on the information provided by our service department, you started to scream and swear at the staff member, once she informed you that there is a labour charge for the service. You were informed that your behavior was unacceptable and that it would be appreciated if you can stop shouting and to clam down, but you reused to listen. At that point she informed you that the conversation will come to an end. No employee is obligated to put up with abusive behavior. As per the terms and conditions of your signed contract, which was signed in 2016, there is a mandatory labour fee for service after two years of installation date and this is applicable to all customer's unless otherwise specified on their contracts. As per your warranty, you are initialed to free parts which you can order and pick up at our head office. We thank you for your feedback and we will gladly provide you the parts.

    Reply created 27 Sep 2023
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Sep 2023

    House window

    I choose this company as per reviews of many friends The sales guy Gihan was very knowledgeable and responding quickly to questions and concerns Windows are top notch as advertised

    Answer from pro:

    Hello Mr. T, We thank you and your friends for recommending us! We are happy to hear that Gihan met all your expectations and that you find our windows to be to notch. Thank you so much for your business and your 8-stars! All the best to you!

    Reply created 25 Sep 2023
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 21 Sep 2023

    Replacement windows

    Kyle and his crew were polite, patient and efficient throughout the whole process. The initial quote was accurate (no hidden surprises) and the work was completed neatly and on time. I am very pleased with my new window and plan to go ahead with a further 2 installations based on this positive experience. I would highly recommend Clera Widows as a reputable and honest company with an excellent product and well trained and pleasant staff.

    Answer from pro:

    Hello Clera valued customer, We are happy to hear that you are satisfied with every aspect of your project, from price and quality to installation and clean up. We thank you for your business, and recommendation!. Looking forward to assisting you with your other two projects. Best wishes!

    Reply created 22 Sep 2023
  • Review from Kerri Flett
    Rating: 5 out of 5
    Review left on 20 Sep 2023

    Very Satisfied

    Very satisfied with our windows and installation from Jeff and his partner. He explained everything and they were very kind and courteous during the installation process. Would highly recommend

    Answer from pro:

    Hello Kerri, Thank you so much for sharing such a wonderful experience with Jeff and his partner. We thank you for your business and your recommendation! All the best!

    Reply created 21 Sep 2023
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 19 Sep 2023

    New windows and doors

    We are beyond thrilled with our new windows and doors. Gihan is clearly an expert in the area, gave great advice that helped guide our decisions, and was responsive throughout the process. The installers were meticulous. My parents used this company (different branch) for their new windows and had a similarly positive experience throughout.

    Answer from pro:

    Dear Private User, We thank you so very much for this amazing 10-star review! We are delighted to hear that you and your parents are beyond thrilled with your new windows. Gihan and the installation team will be very happy with your satisfaction and your great feedback about their work. Best wishes to you and your parents!

    Reply created 20 Sep 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Sep 2023

    Windows

    I am so pleased with the windows we just got installed this summer. Vito and Steve are so professional and genuine with their advice. The work was done in a timely manner and the quality of the windows were impeccable. When the Auditor came back to check the work and air pressure he was so impressed with the work as well. Thank you Vito and Steve for your invaluable service. I have already referred my friend to Steve and would definitely recommend to anyone else also.

    Answer from pro:

    Dear Lucy, We thank you so much for your excellent feedback of our products and services! Vito and Steve will be very pleased with your kind words about the work and your satisfaction. We thank you for your business and your recommendation. All the best to you!

    Reply created 15 Sep 2023
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 13 Sep 2023

    Window replacement

    Great customer service. Good quality windows. Fast and clean install. No hassle warranty on products.

    Answer from pro:

    Hello Private User, We are happy to hear that we met your expectations with both the installation as well as your opinion of our products. We appreciate you taking the time to share your experience and we thank you for your business. Best wishes!

    Reply created 15 Sep 2023
  • Review from Customer of Clera Windows + Doors
    Rating: 4 out of 5
    Review left on 11 Sep 2023

    Kitchen Window - Awnings

    It was really great working with parts and Service team representative from Clera Windows. We had bought Windows for whole house few years back (almost 8 years) - as always there is bound to happen something to the moving parts on Windows. so the opening/closing mechanism spindle inside gear broke as this particular Kitchen window were the most used during spring/summer time. So with few Emails & Phone calls back-n-forth and a trip to their warehouse/office in Vaughan - We were able to get the replacement part. I would also like to thank front desk receptionist at the office who was responding to our email/calls in absence of Parts & Service rep and really appreciate their kind efforts to get us the correct parts What I would like to emphasize most is service team members cooperation and willingness to help me get the window's problem fixed. see the broken part in the picture for reference.

    Answer from pro:

    Hello Private User, Delighted to hear that our team helped you with your service issue. Always available to assist you again should the need arises. Wishing you the best!

    Reply created 15 Sep 2023
  • Review from Wes Lui
    Rating: 5 out of 5
    Review left on 11 Sep 2023

    New windows - feeling like a new house

    Clera representative, Gihan, and window installers were all very professional and kind. The price met our budget and the rep worked with us to sort out what types of windows would work the best for our home. The installers were on time and really quick at our install. The put up tarp and kept the rest of our house clean even when they worked on the main floor and all 3 rooms upstairs. They vacuumed after and tidied up. I highly recommend them. I can't remember when we used contractors and things finished on time with not extra added costs. So refreshing to not pay added costs that seems to happen more often than not in a reno.

    Answer from pro:

    Dear Wes, Thank you for taking the time to submit an amazing 10-star review on HomeStars!. We pride ourselves in making our customers window and door replacement projects hassle free with minimal disruptions and mess. We appreciate your recommendation and your business. Enjoy the the new Clera look!

    Reply created 12 Sep 2023
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Sep 2023

    Windows and door

    "I got my entire windows and doors replaced from Clera Windows and Doors and very pleased with the result. The sales rep Gihan was very helpful and gave us valuable ideas for the project. The installation was really good, and I would not hesitate to recommend Gihan and Clera windows to any potential homeowner looking to get a quality job done at a very competitive price"

    Answer from pro:

    Hello Nick, Our success lies in our prompt, professional and personal attention we strive to give all our customers. We are delighted to hear that Gihan and the installation team met all your expectations. We will make sure to let them know about your kind words and satisfaction. We thank you for your business and your recommendation. Looking forward to assisting you again. All the best!

    Reply created 12 Sep 2023