Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 May 2014

    Front door installation

    Wonderful experience from beginning to end. Gerald was very helpful and knowledgeable. The door was installed in a timely fashion. Jeff worked diligently to make sure that the door was installed properly and to the best of his ability. I was pleased with the finished product. I have received many complements on the door by people in the profession and others. I highly recommend Clera Windows and Doors!

    Answer from pro:

    Dear Liz. We appreciate the fact that you've taken the time to write a beautiful review for us. Thank you so much. You've made a great investment in your home. Congratulations!

    Reply created 21 May 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 20 May 2014

    New Windows

    I replaced all my windows in my home and the team were efficient, clean, knowledgeable and finished the job in a timely manner answering all my questions. I had one window cracked a few months later, and they replaced it right away....i would recommend using clera windows

    Answer from pro:

    Thank you for your input, Fab. We sincerely appreciative of your kind words!

    Reply created 20 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2014

    Installation of sliding patio door

    The guys at Clera took good care of us. They did a sliding door install where there was previously a window. Need to cut a hole in the brick wall. They did a great job with the cut out, trimming, caulking and installing the window. The quality of the patio door was top notch. The crew was respectful of my house, taking off their shoes, cleaning up their mess before going, and putting drop sheets all over my room so there wasn't a giant mess. We shopped around a lot before purchasing. The Clera price was fair and the quality was good. Great job!

    Answer from pro:

    Dear Pslyke. Thank you so much for the beautiful review. We do our very best to improve every home we set foot in and we're glad that this has been the case with yours. Congratulations on a great purchase!

    Reply created 20 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2014

    windows

    In March of 2013 I had 7 windows replaced and the employees were very good, polite, cleaned up after themselves. The windows are just simply lovely, easily to clean and open. I had a little problem and they were right here to correct the problem, certainly nothing major at all. If at anytime I have a problem just call and they are here within 24 hours or less. Very pleased..

    Answer from pro:

    Carol, we are so pleased that you're happy with our products and installation. We truly appreciate your kind words!

    Reply created 20 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 May 2014

    Windows

    John Gainham and Clera windows and doors came highly recommended to me as they did my neighbours home and they were very pleased. I knew this was a good referral because my neighbour is very handy and does his own great work around his house. John and his installation crew did fine job and cleaned up before leaving. I will recommend John and Clera anytime. Thank you.

    Answer from pro:

    Lovely review, Sharon. Thanks for putting a bounce in our steps!

    Reply created 25 Jun 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2014

    Windows

    We undertook a major home renovation and needed new windows for the entire property. Frank Altieri from Clera was wonderful to work with and he made the entire process easy for us first-time home renovators. His professionalism was welcomed and he responded to all of our questions and concerns promptly and positively. He worked miracles to ensure that our windows would meet our tight timelines. The installers were great as well and managed to install all of our windows in one day. We are extremely happy with our choice to work with Clera and with Frank and recommend them highly.

    Answer from pro:

    Waldron. Thanks for the awesome review. We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!

    Reply created 14 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 May 2014

    Replacing all windows, patio French and entrance doors

    Update May 15, 2014 A day after we placed the review below, Clara contacted us by e-mail, followed by phone calls next morning. We discussed all outstanding issues and scheduled necessary repairs for this Saturday. We are pleased that Clara, especially Bobby and Raj, have made the effort to ensure our satisfaction with their product and service. ---------------------------------------------------------------------- In December 2013, Clera Windows replaced all windows, patio French and double entrance doors in our house. We started whole process in early September with Bobby, who took time and effort to explain in details what Clera can offer to us. At first we were thinking to replace only 3 front large windows (each window has half-round top) and kitchen/breakfast area windows including patio French doors, as those doors start to leak. We contacted few companies (5 to be exact) and spent time with their sales reps, discussing in details what they have to offer. Clera Windows came on top of our selection offering most “bang-for a buck”, having good quality of their windows, excellent reviews, decent selection of standard colours, life time warranty for their products and very competitive price (and that definitely got our attention). At the end, we decided to replace all our windows (that includes basement windows), patio French door and main entrance door with wrought iron glass inserts - big project. Bobby was very helpful in making final decision on what type of window to select for each area answering all our questions and concerns. We signed the contract in September, with expected delivery (installation) within 8-10 weeks. Installation started 3rd week of December, almost 3 weeks later then expected. We were told that our 3 custom half-round windows were reason for this delay. We were fine with it as long as the work would be completed before Christmas holidays. Installation was experience on its own. First was demolition, knocking out existing windows, mess and dust everywhere, plus December weather – cold. Installation went fine while main installer was on site. Unfortunately, when he was away (needed to pick up our doors from Clera facility), his crew didn’t pay much attention to details. They were rushing to install as many windows as possible. Regarding new windows itself, they are good quality product with small imperfections: plastic cut-offs in gaps designed to hold bug-screens, screens on tall windows are hard to remove/install, our 3 half round (and expensive) window jambs are not exactly half round so custom half-round window trim (provided by Clera) doesn’t fit as it should. We are extremely satisfied with windows efficiency and noticeable savings on our heating bills. After five months how we had our windows installed, we still have some minor issues that haven’t been addressed.

    Answer from pro:

    Dear Slaven, Thank you very much for business and we really appreciate your feedback. As per our records we received your service request in March and they were forwarded to our local branch. Our local branch ordered one sealed glass in April and he were to schedule an installer to go back and finish off the pending work. We apologize for the delays and we will try to get your service completed ASAP. Please feel free to contact our head office at 905-738-1870, if your service is not completed with in a week. Thanks - Admin

    Reply created 13 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2014

    New Door

    I was looking to replace my sliding door with one that had internal mini blinds. A friend recommended I call John Gainham from Clera windows and doors. We got together and I am so pleased , the door looks fabulous! John and his team did a terrific job and I will " play his name forward to all my friends."

    Answer from pro:

    One of our favourite things is to start our day witha lovely Homestars review, Elaine! Thank you so much for yours!

    Reply created 12 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2014

    Windows

    The windows look great.... the guys were fantastic that were here.. very professional and friendly.. I only felt bad because the one guy cut his finger...and all we had was a princess bandaid... he wore it with great pride lol..however i did go out and get proper ones and gave him some :) it was kinda cute hahah... its amazing how the new windows cut down on the noise from the hanlon...very impressed all around... right from the beginning with you ..till the install... I will definitely keep your number in case anyone needs windows. Again thanks so much for everything.

    Answer from pro:

    Jane, we wish to thank you for your review. We love to hear from our customers and we're happy that you had a great experience with our company. Thanks again!

    Reply created 12 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2014

    New Door

    We were in the market for a new door and contacted John Gainham. He explained our options and made us feel comfortable with his approach and suggestions. The Clera crew did a terrific job and we love the door. Anyone that asks will be referred to John. Thank you.

    Answer from pro:

    Such a kind and generous review, Peter and Anne. Thank you very much!

    Reply created 9 May 2014