Clera Windows + Doors reviews (3717)

Hello Clera Valued Customer, We all thank you so very much for this amazing review! We are delighted that you love our windows and the installation provided by our team of professionals. We are grateful to have had the opportunity to work with you on your home renovation project. We are confident that your new Clera windows will bring you many years of enjoyment! Once again we thank you for your business and we look forward to assisting you on all your future window and door replacement needs. Best wishes!

Dear rv47, Thank you for taking the time to share your experience with our company! We respect and appreciate the length of time that you've waited and we undoubtedly understand the frustration this has caused. We would like to extend an apology for the unfortunate experience you've detailed in your review. With custom made products as yours, sometimes unforeseen situations that are beyond our control can cause a delay in our deliveries. We apologize if the local branch manger failed to keep you informed, we thank you for letting us know. Clera Windows and Doors has been in business for over 44 years, and we have provided quality products and services to thousands satisfied customers. Our longevity in the business is a testament to our great products and excellent services. We are extremely disappointed to see such a harsh criticism from you especially when you have provided us with a signed 100% satisfaction completion certificate. As per your signed completion form that we have in our files, you have replied that your installation was 100% completed, 100% completed to your satisfaction, 100% satisfied with the overall quality and appearance. We notified the local branch manager of your feedback, he will contact you soon to discuss on how he can assist you further. Once again, we thank you for your business and wish you the best.

Hello Clera Customer, We are delighted to hear about your positive experience with Clera Windows and Doors!. We strive to continue to exceed industry standards by providing all our customers with top quality products and services. We thank you for your business and your very kind words. Enjoy your new windows! Best wishes!

Hello Renegade, We thank you for your feedback but we are very sorry to see your low rating, especially after signing off our satisfaction completion certificate form. Looking at your signed purchase agreement you bought 21 windows and you paid for 21 windows and not 22 as indicated in your review. As per our conversation with your local branch manager he informed us that during the installation of the 21 windows it was discovered that there was an additional window which was missed but was never charged on your sales agreement. In the interest of good customer service, our branch manager offered to provide you with the window at free of charge, at a cost to him of $450. All you were asked to pay for was for the installation fee, which you agreed. Once the window was ready he contacted you to set up an installation date which you informed him that you were no longer interested. The offer for the free window is still available, please contact Ken if you wish to proceed. We thank you for your business and wish you the very best!

Dear Private User, We're absolutely pleased to hear that after receiving numerous quotations, Clera Windows and Doors was your go-to replacement company. In a world filled with so many choices and possibilities we thank you for trusting us to be your source for top quality windows and doors. Your loyalty as a customer is greatly appreciated! Jonathan and Avni will be very pleased with your kind feedback. Thank you again for your business and your your 10-star feedback, looking forward to replacing your front door next year! Wishing you all the best!

Hello John, We thank you for your feedback and we are sorry about your door troubles. Clera has a very competitive warranty and we stand behind it 100%. However, we are not the manufacturer of your patio door, and as it’s indicated in the terms and conditions of your signed contract, finished products sold, but not manufactured by Clera are covered by their own manufacturer’s warranty. As per our several conversations and emails with your wife we were very clear that your door issue was not caused by any fault of ours. Your local branch manager informed the patio manufacturer of your issue and they send their door specialists to address your issue. The serviceman's findings were, no factory issue, and no installation issues. On questioning, you informed him that the panel was broken by the slamming and rough handling by your teenage son. The local branch manager informed us that he assisted you several times and he also provided you with free parts which were not covered under your warranty as your door was purchased in 2016. We thank you for your business and wish you well.

Dear Paul, Thank you so much for taking the time to express your satisfaction with your window project. Everyone at Clera loves to know that our customers enjoy our products and services. We're glad that you're happy with the service that James, Ryan and the installation team provided you with. We are always trying our best to make our customers experience memorable and we are glad that we achieved it with you. Thank you again, we're looking forward to making your experience even better in the future! All the very best!

Dear Private User, Thank you for visiting us on Homestars, we are delighted to hear that your window installation was great. We respect and appreciate the length of time you've waited for your project to be completed and we apologize sincerely for this. We try very hard to accommodate all our customers quickly and efficiently. With any product that is custom-made there is always a chance for delays in manufacturing of the product, sometimes unforeseen situations that are beyond our control can also cause delays in production and deliveries. We would like the opportunity to speak with you regarding your experience and what we could have done better to ensure your satisfaction. Unfortunately, we are unable to contact you as you have not identified yourself and as a result we cannot discuss your issues further. You are welcome to reach out to me Rita at rita@clerawindows.com. Thank you again for your feedback and your business! All the best!

Dear Vickie, Thank you for choosing Clera for your recent windows replacement project. We're happy to hear our team went beyond the call of duty to accommodate you. We will be sure to let them know just how happy you are with the end result. We work hard on every single project to reach maximum customer satisfaction. We appreciate you taking the time to share your experience and thank you sincerely for your recommendation. Enjoy your new Clera windows, we are confident that they will bring you many years of enjoyment! The Clera team wish you the very best!

Hi Fieldingd665, Thank you so much for your business and your awesome 10-star review! Best wishes!