Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2021

    New window renovation

    7' wide window installed in brick wall was a large project completed in one day with expertise.

    Answer from pro:

    Hi Pbeattie50, Thank you for choosing Clera for your new window project and for your 9-star review. We are very happy to read that your project was completed in one day with expertise. We hope to have the pleasure of doing business with you again in the future. Enjoy your new Clera window!

    Reply created 26 Nov 2021
  • Review from kerry_m_cc
    Rating: 5 out of 5
    Review left on 22 Nov 2021

    Sliding back door window

    Back sliding door was leaking terribly, handle had snapped off....Jonathan was able to take a look at the issue and place order immediately. Covid has changed the availability and scheduling As we all know, but as soon as the patio windows arrived, Jonathan was able to schedule an installation knowing the amount of rain we had been dealing with and the urgency. The installers were also excellent and very efficient with Window/door installation and putting shutters back on. Both Jonathan and installers were extremely professional and very easy to communicate with. I’d recommend Clera just based on the representatives knowledge, his customer service, quality of product, the installers expertise and the price being right; other quotes from competitors were given, Clera was best. Thanks for a everything given the stressful times given these last couple of years. Excellent.

    Answer from pro:

    Hello Kerry, Fantastic! Thank you so very much for your kind words and awesome review of our product and team. We will make sure to pass on to Jonathan and the installation crew your kind words. Our team is very proud of the work that they do and their attention to detail on each and every project. We are delighted to read that you chose us after receiving several quotes from competitors. Your kind words go a long way to motivating everyone at Clera to continue to provide excellent products and great value. The Clera team wish you the very best!

    Reply created 25 Nov 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2021

    Great product but still waiting.

    No complaints about product. But during installation of my front door and window the power supply to my door bell was cut. I have a doorbell camera that I pay monthly for and it no longer works. I reached out to Gary but nothing has been done yet. I need this issue resolved.

    Answer from pro:

    Hello Alanglois1963, Thank you for your feedback and for the 10-stars. We are delighted to read that you find our product to be GREAT. Sorry to hear about your issue with your doorbell camera. Sorry, but our installers are not qualified or licensed to re-install monitor camera's or alarm systems. However, we will reach out Gary to bring your concerns to his attention. Thank you again for your review and for your business! Enjoy your new windows and doors!

    Reply created 23 Nov 2021
  • Review from Christine Ingham
    Rating: 5 out of 5
    Review left on 19 Nov 2021

    Clera Windows and doors installed

    Although it took longer then we thought to instalment our windows and door, we were very happy with the service. Dennis the sales rep was very helpful picking our desired windows and door, as well as organizing the job. Russell who installed the windows worked in a very efficient and workmanlike manner. Easy to talk to, well informed and very professional. His team of workers were well coordinated and efficient at their jobs. I would recommend this particular team when doing future windows and doors. Thank you

    Answer from pro:

    Dear Christine, We thank you for taking the time to share your experience with us and for the 10-stars. We are sorry that you had experienced a delay with your installation. Due to Covid-19 there have been certain limitations placed on our business, and our team has had to adapt to many changes. However, during these unprecedented times, we try very hard to accommodate our customers quickly and efficiently, and we are incredibly grateful to have your support and recognition. It's wonderful to hear that you are very happy with your new windows and with the service that Dennis, Russell and team provided you with. We thank you again for your business and for your recommendation!

    Reply created 23 Nov 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2021

    Door and window installation

    We had our front door, and a patio replaced along with a few windows. The service from Hans at Clera was excellent, and the installation went very well. We're quite happy with everything, and will certainly reach out to them in the future for any additional work.

    Answer from pro:

    Good day NHealey, We will always be grateful to customers like you who share their experience with us and with the community. You are a vital part of our continued growth and success. We are also delighted to hear that you will reach out to us if you need any additional work in the future. Your loyalty is greatly appreciated. Thank you again for your business and the 10 stars!

    Reply created 19 Nov 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2021

    New Door

    We had a new door installed. They were very professional and left no mess. We had dealt with the manager, Hans, before when we had our windows replaced. That had to be 25 yrs ago. We are repeat customer and have referred friends and neighbours.

    Answer from pro:

    Hello carol, We thank you for your valued business and for your lovely review. There is nothing more rewarding than seeing an order from a repeat customer, and we cannot express how grateful we are every time. Your recommendation to your friends and neighbours is greatly appreciated. It's great having customers such as yourself that encourages and supports. Enjoy your new door!

    Reply created 17 Nov 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2021

    2 Windows

    I’ve used this company for all my windows….Gerald who we deal with has always been very professional and knowledgeable about all products that I requested. The gentleman who installed the windows this time was very efficient and professional I would recommend the person for all instructions.

    Answer from pro:

    Thank you Craig for your 10-star feedback. It's always good to see that our customers are still happy after so many years. We are thrilled to hear that you've had a seamless experience time and time again. Your loyalty and recommendation is greatly appreciated.

    Reply created 16 Nov 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 3 out of 5
    Review left on 15 Nov 2021

    Cottage windows

    Windows are great! Workmanship was not good at all. Caulking was a disaster!!!! I could have done better!!! And I am not gifted in that area! Did not clean up after all the mess inside and out. Saturday I was still picking up pieces of metal that I do not want the lawn mower to find

    Answer from pro:

    Hello Private User, We thank you for your feedback and we are sorry to read about your caulking issues. We would love to assist you, but Clera does not provide any services at Ogoki Ont. Perhaps you have us confused with another window company. Regards, Clera Windows and Doors.

    Reply created 16 Nov 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2021

    Basement windows

    Long wait to get installed but job was done well . We are satisfied with the work.

    Answer from pro:

    Hello hot_robo7, Thank you for choosing Clera Windows and Doors and for the 10-star feedback. We really appreciate your trust in us, and we happy to hear that you are satisfied with your new basement windows. Looking forward to assisting you in future projects.

    Reply created 16 Nov 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 0 out of 5
    Review left on 12 Nov 2021

    Poor quality

    Had almost every window in the house replaced, but the installers were damaging the wood of the windows while they were installing them. The wood turned out to be EXTREMELY soft. They were going around with Spackle after installing and trying to fix the bangs and dents. Spackle is drywall filler. I called the company right after and there was never any response.

    Answer from pro:

    Dear Private User, Thank you for reaching out to us, and bringing your experience to our attention. We take this matter very seriously. Unfortunately, we have no record of any phone calls or recollection of your experience with us in Vaughan, nor can we verify anything about your identity. If you have done business with us, and you would like for us to investigate this issue further, please contact your local sales manager or our head office.

    Reply created 16 Nov 2021