Protection Plus

Rating: 5 out of 5

Protection Plus reviews (910)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2021

    Home security

    Great service and very knowledgeable. Ciaren and the boys did a great job in setting up the entire system and explaining how everything works. Gives a big comfort knowing what we got for the price we paid and the detailed explanation we got from the team. Highly recommend their service. Thanks

    Answer from pro:

    Glad to be able to help out Protection Plus alarm systems 416-444-4663

    Reply created 12 Apr 2021
  • Review from Lauren Rakowski
    Rating: 5 out of 5
    Review left on 24 Mar 2021

    Perfection

    Incredibly impressed with Protection Plus. They are true professionals, and best in the business. They are very customer service oriented and go above and beyond to ensure everything is done perfectly. I did a lot of research before choosing an alarm company and I couldn’t be happier. Highly recommend.

    Answer from pro:

    Wow! Thank you so much. So happy to see your interaction with Protection Plus lived up to your expectations. All the best. Protection Plus Alarm Systems 855-365-7587

    Reply created 25 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2021

    Re keyed the lock

    Excellent service by Johnny. He arrived on time and was very efficient. Used all the Covid protocol. I highly recommend him and Protection Plus for lock issues, new locks, cameras, alarm installation and monitoring.

    Answer from pro:

    Thanks for the great review. Nice to see you took advantage of the many security solutions we offer. Protection Plus Alarm Systems Security Cameras Locksmith Services 855-365-7587

    Reply created 25 Mar 2021
  • Review from Customer of Protection Plus
    Rating: 5 out of 5
    Review left on 22 Mar 2021

    Multi Locks

    Protectionplus changed two of our door locks to multilock and they did a very professional job.

    Answer from pro:

    Thank you for your business. Protection Plus Locksmith Services 855-365-7587

    Reply created 25 Mar 2021
  • Review from recornwall647
    Rating: 5 out of 5
    Review left on 19 Mar 2021

    Replacing door locks

    This is my second time using Protection Plus. This is an incredible business with great knowledge and customer service. John once again did more than was needed to make sure my family is safe. I would highly recommend you use Protection Plus for any of your needs they will exceed your expectations. Thanks again John!

    Answer from pro:

    Much appreciated Protection Plus Locksmith Services 855-365-7587

    Reply created 25 Mar 2021
  • Review from Customer of Protection Plus
    Rating: 0 out of 5
    Review left on 18 Mar 2021

    abandoned

    This is the worst security company arguably in the world, let alone Canada or Toronto. They are rotten to the core and their salesperson R.M. in particular is a cold awful person who treats customers like garbage. Their system is terribly flawed and the call centre for monitoring is trash - its an entirely separate company they subcontract and so if you get a false alarm the call centre can't help you, and the main office for Protection Plus has very limited business hours. Their equipment malfunctions frequently, and their customer services is awful. And don't get me started on the app. This was sold to me as a product that would allow me to monitor and log in from anywhere but the app is glitchy and crashes and logs you out mid-session. I've never used worse software. Moreover, they have no sympathy or compassion for companies struggling with COVID restrictions or shut downs. They just sell you their trash system then abandon you. I'll tell you this also, whatever you do, if you use this company or any other for security systems, DO NOT sign any sort of personal guarantee or agree to a lengthy contract for a discount because even if your business shuts down due to COVID or any other reason, they will SQUEEZE you without compassion or remorse. They try to sell themselves as a local, small business friendly company. They are in fact very far from that. Buyer beware.

    Answer from pro:

    Thanks for reaching out anonymously "Dr". So all these problems occurred when you cancelled your contract and refused to live up to your obligations? I'm guessing you just got off the phone with our collections agency. Yes, we are a small business. Yes, we have to deal with Covid as well. Yes, it is difficult. Yes, I have to meet a payroll that supports 22 families every 2 weeks. AND we are responsible for our debts. Not only did you sign the personal guarantee, but the contract was made out to your company And YOU. Regardless of being incorporated and being in business for 30 years, I still have to provide a personal guarantee to many of my suppliers. To say we lack compassion is sad. There are more than a number of companies and families that we have made accommodations for during this difficult time. The difference here is you cancelled mid-term and refused to pay out your agreement. Then you threaten Protection Plus and R.M. with legal action and "liable" if we pursued collections. Now you leave this review whose only purpose is to damage our reputation. Thank you for proving that the hundreds of 5-star Homestar reviews are legitimate. PS. Just got off the phone with our collections agency and of course, they spoke to you yesterday.

    Reply created 19 Mar 2021
  • Review from Luke Reeves
    Rating: 5 out of 5
    Review left on 3 Mar 2021

    Fast and easy re-keying

    Super fast and easy, John was very professional and re-keyed all the locks in no time - and fixed some super old dead and creaky bolts! I'll definitely be using them again in the future.

    Answer from pro:

    Thanks for your review Protection Plus Locksmith Services Alarm Services 855-365-7587

    Reply created 4 Mar 2021
  • Review from Customer of Protection Plus
    Rating: 5 out of 5
    Review left on 23 Feb 2021

    Upgraded Apartment Door Security

    John was very communicative from the outset. He was great at presenting options and didn't try to bark at you about making a selection (which two other companies did...). He didn't over sell us and actually talked us out of something we didn't need. When the time came to do the work John showed up on time and was very quick and clean. We are very happy with the work performed.

    Answer from pro:

    Thanks for the great review!

    Reply created 28 Feb 2021
  • Review from Customer of Protection Plus
    Rating: 5 out of 5
    Review left on 16 Feb 2021

    Home Security

    Excellent service and installation!! Very professional, Jason the technician will do whatever it takes to get everything up and running even if he needs to spend more time to ensure that it is all set up right. Brian is very thorough, detailed and knowledgeable. It was a great experience and I highly recommend this company!!!

    Answer from pro:

    Thank you

    Reply created 28 Feb 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2021

    Installation of accessible equipment for the universal washroom

    Pleased with the Installation of accessible equipment for the universal washroom. It's always nice to work with them :)

    Answer from pro:

    Thank you very much

    Reply created 21 Jan 2021