Hometurf Lawn Care Service

Rating: 4.5 out of 5

Hometurf Lawn Care Service reviews (3107)

  • Review from Angel, Richmond Hill
    Rating: 4 out of 5
    Review left on 10 Sep 2025
    Yard maintenance: Lawn mowing, Lawn care (e.g. aeration, fertilizat...
    They maintain good communication such as text me before they come to do the first application. The admin team is responsive when I ask questions. This is important and a good start for a new customer.
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 0 out of 5
    Review left on 31 Oct 2024

    DO NOT USE - TERRIBLE SERVICE - BURNED LAWN - NO CUSTOMER SERVICE

    The company burned the lawn with fertilizer. When I called to advise them of the issue, they said that they would send out a technician and repair the lawn. Repair was not completed and further service made the situation worse. No manager addressed the issue and no return call was received. The last Service was not completed, yet the receipt they left claimed that they did - my property was locked yet they still claim that the services were completed. Requested a refund for at least the last service and the burned grass via email with a note to cancel any future serivces. I finally received a phone call who claimed to be the manager who was incredibly rude and told me before the conversation began that there were no refunds. Talked over me and was not interested in any of my concerns. TERRIBLE CUSTOMER SERVICE - HORRIBLE FOLLOW-UP - and does not stand behind their services.

    Answer from pro:

    We’re very sorry to hear that you did not enjoy your experience with Hometurf. We would love to fix this problem and talk to you about how we can improve. Please feel free to leave your contact details in a private message and we will contact you to discuss the situation ASAP.

    Reply created 6 Nov 2024
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 14 Oct 2024

    lawn care service at 48 Waywell Street in Whitby, ON.

    Any time there is a problem with the weeds, I call in and it is properly looked after without trouble. The grass always looks healthy. You are the best company that I can recommend. I readily recommended you to a friend of mine, who will use your service next year.

    Answer from pro:

    Thank you very much for your lovely comments! We appreciate your business and that you took the time to share your experience with the community!

    Reply created 21 Oct 2024
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 3 out of 5
    Review left on 12 Oct 2024

    Ambassador Program

    After two years of lawn service, I still have weeds growing in my front and back yard.

    Answer from pro:

    We’re very sorry that your experience did not match your expectations, [Name]. Please help us to improve our services by providing more information on your experience. We invite you to give us a call at 1-888-791-8873 to discuss the situation further and find a resolution to your problem.

    Reply created 21 Oct 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Oct 2024

    LAWN CARE

    Customer care exceptional. Must commend supervisory Staff Viman for delivering professional and timely services. Exceptionally focused on client satisfaction. I had issues regarding timing of visits which other staff did not deliver on but once spoken with her everything was done perfectly. since then no issues and very happy overall with the service provided for a healthy lawn.

    Answer from pro:

    Antonio, thank you very much for your lovely comments! We appreciate your business and that you took the time to share your experience with the community!

    Reply created 2 Oct 2024
  • Review from Seth Soria
    Rating: 5 out of 5
    Review left on 19 Sep 2024

    As usual great work

    Hometurf is doing the best as always. They are experts in lawncare, and I always had good communication with their team. Thank you!

    Answer from pro:

    Seth, thank you very much for your lovely comments! We appreciate your business and that you took the time to share your experience with the community!

    Reply created 27 Sep 2024
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 0 out of 5
    Review left on 13 Sep 2024

    Patio Weeds Control

    Mr. President! Hometurf staff sprayed weeds control July 10. It did not work at all. Called Hometurf office, I have to pay additional cost because I called 2 months later. I was away for a month. Hometurf does not customers satisfaction service at all !!!

    Answer from pro:

    We’re very sorry that your experience did not match your expectations. Please help us to improve our services by providing more information on your experience. We invite you to give us a call at 1-888-791-8873 to discuss the situation further and find a resolution to your problem

    Reply created 27 Sep 2024
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 16 Aug 2024

    Grub control insecticide application

    My technician, Denzel, was thorough with applying the application. He was happy to show me the granules that would be applied and the process involved. Small talk about lawn health and his politeness was appreciated. I would have Denzel back any time!

    Answer from pro:

    Thank you very much for such a great review! It means the world to us when our customers share their positive experiences. We’re thrilled we were able to meet and exceed your expectations!

    Reply created 27 Sep 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 3 Aug 2024

    Grass maintenance services

    I have used their services since 2016 or 2017. They iaed to be professional but unfortunately not anymore. 2024 update: Since 2023 my grass started dieng. Kept on complaining. Despite this fact, in a hope to get things better in 2024, I renewed the services. Unfortunately no improvement in grass condition but got worst. Their ppl come and just apply their routine stuff, no special treatment and care for dieng grass despite my email and phone calls.

    Answer from pro:

    We’re very sorry that your experience did not match your expectations,Arfeen. Please help us to improve our services by providing more information on your experience. We invite you to give us a call at 1-888-791-8873 to discuss the situation further and find a resolution to your problem.

    Reply created 7 Aug 2024
Get in touch