Hometurf Lawn Care Service

Rating: 4.5 out of 5

Hometurf Lawn Care Service reviews (3107)

  • Review from Customer of Hometurf Lawn Care Service
    Rating: 1 out of 5
    Review left on 8 Aug 2017

    Poor Service and Terrible Cancellation Policy

    After 2-3 years of using this company I have seen zero improvement in my lawn. In fact, my lawn looks worse now. They automatically assume that you want service each year and charge you every year unless you call into cancel. You need to prove that you cancelled in order to stop the service. I called in early in the year but forgot my cancellation number so I have to pay for the entire year even I cancelled earlier in the year. Poor customer service and they didn't really listen to me.

    Answer from pro:

    Our customers are our most important asset, and we are extremely sorry to hear that you had a negative experience and our services did not meet your expectations. We would love to resolve this issue, so please feel free to call our office at 1.888.791.8873 and speak with our customer service manager Desiree to discuss the problem and come up with a solution.

    Reply created 9 Aug 2017
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 4 out of 5
    Review left on 5 Aug 2017

    Lawn care

    We found them through our neighbors. Great job and good customer service. They took good care of our lawn and provided timely advice. I would recommend them to my family and friends for sure.

    Answer from pro:

    Thank you so much for taking the time to write a review! We're glad to hear you've had such an excellent experience with us and that you would recommend us to your friends and family. We appericate your business and look forward to working with you again!

    Reply created 9 Aug 2017
  • Review from Mark Smyth
    Rating: 5 out of 5
    Review left on 4 Aug 2017

    Lawncare Service

    Very professional and since I've started using Hometurf, my lawn has never been greener!! Thanks for your professionalism, hard work, and care in keeping my lawns healthy! I highly recommend Hometurf for your lawn care needs!!

    Answer from pro:

    Thank you so much for taking the time to write a lovely review, Mark! We're glad that you find our services professional and that your lawn is looking greener because of our services. We appreciate your business and look forward to working with you again!

    Reply created 8 Aug 2017
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 4 out of 5
    Review left on 3 Aug 2017

    Just keep an eye on every service delivered

    At this time, I cannot remember the exact price of the package, but I qualified for the early bird special. Most applications were done very well and professionally. Only once, I noticed that a serviceman was on my property literally for 2 minutes and that included the time to write up the report and put into my mailbox. Meaning, how thorough could that application have been? Once I called in, they sent someone else to redo it with a few days. ANd I saw this individual look in my shed. Why? I never got a reply. The aeration was done very well by two servicemen. All lawncare companies are in and out. This one is no different.

    Answer from pro:

    Thank you for taking the time to share your experience with us! We are always looking to improve the service our customers receive, and your input helps us to do that. We're glad your issue was resolved and apologize that you had that issue in the first place. We appreciate your business and look forward to working with you again! Please feel free to contact us if you have any suggestions or concerns. Thank you again.

    Reply created 8 Aug 2017
  • Review from Helen Nip
    Rating: 4 out of 5
    Review left on 1 Aug 2017

    Lawn care

    Their technicians did a good job so far. I deducted one star because there still had some weeds on the dges of the lawn. It would be perfect it they could take care of this as well.

    Answer from pro:

    Thank you so much for taking the time to write a review, Helen! We're glad to hear we're doing a good job so far. We can always come back and respray in areas you are still seeing those pesky weeds pop up, just give us a call! We appreciate your business and look forward to working with you to ensure your lawn becomes weed free!

    Reply created 2 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2017

    QUALITY PRODUCT AND SERVICE / HAPPY CUSTOMER

    Best investment. The lawn has never looked so good in years. Great service and the results speak for themselves. I could not be happier with the way this lawn care service has saved this lawn. It was a mess last year. I honestly was expecting a call to say there is nothing we can do. Was I wrong. I can only say thank you and will be renewing this service for next year. YOU GUYS ARE THE BEST!!!

    Answer from pro:

    Mark, you're the best, thank you so much for your lovely comments! We love hearing that our services have saved your lawn and that you could not be happier with our services. Thank you for renewing your service next year, and we look forward to working with you again!

    Reply created 2 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jul 2017

    Lawn Care Service

    I have been using the service over a couple of years, and so far I am very satisfied with the service. I would not have any hesitation to recommend the service to my friends.

    Answer from pro:

    Thank you so much for your kind words, Charles! We're thrilled to hear you would recommend us to your friends and that you're delighted with your services. We appreciate your business and look forward to ensuring your lawn looks beautiful all season long!

    Reply created 31 Jul 2017
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 4 out of 5
    Review left on 27 Jul 2017

    Lawn Service

    I have been with Hometurf for the past 3 years. Okay with the service. Just that this year I had to rebook each time. Need to be more on time

    Answer from pro:

    We're thrilled you've been using our services for the past three years! Thank you for your constructive feedback about re-booking and arriving on time. We are always looking to improve the service our customers receive, and your input helps us to do just that. We appericate your business and look forward to working with you for many more years to come!

    Reply created 31 Jul 2017
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 26 Jul 2017

    lawn maintenance

    This is my first time using Hometurf Lawn Care Service and I am quite happy with them - my lawn is looking better this year than it has been for a number of years now. Those who come to do the work are respectful of property. I am noticing, however, that weed control along the edges of the lawn, and particularly against the flower beds, is sadly lacking

    Answer from pro:

    Thank you so much for taking the time to write a review Eg! We're thrilled to hear that you've had such an enjoyable experience with us so far and that your lawn looks better than it has in years! We appreciate your business and kind words. We look forward to working with you for many more years to come!

    Reply created 27 Jul 2017
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 26 Jul 2017

    Lawn care

    Have been a client for many year. Competitive. Exceeds expectation and always on schedule. Would reschedule if weather change or re-visit to continue service if weather does not permit during service

    Answer from pro:

    Thank you so much for taking the time to write a review! We're thrilled to hear you've been using our services for many years and that we have exceeded your expectations. We appreciate your business and your thoughtful review. We look forward to working with you for many more years to come!

    Reply created 27 Jul 2017
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