Hometurf Lawn Care Service

Rating: 4.5 out of 5

Hometurf Lawn Care Service reviews (3107)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2015

    lawn care

    Thank you for taking care of my lawn. I have been a customer for 2 years now and I am satisfied with your services and support. My lawn is green and healthy.

    Answer from pro:

    Hi Ms. Tan, thank you for reviewing our service. We happy to hear that your lawn is green and healthy. Thank you for your patronage.

    Reply created 4 Sep 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Aug 2015

    Lawn Care Service

    After several years with another lawncare provider, I changed this year and have experienced an amazing level of service - customized and personalized to my property, reliable, immediate response when contacted and excellent communication re visits. As a result, my lawn looks GREAT!

    Answer from pro:

    Hi Mrs. Mitton, Thank you for your review. We are happy to hear that you prefer our service over our competitors. Moreover, we are happy to hear that you are satisfied with the response time from our staff and that your lawn is looking great!! If you need anything in the future do not hesitate to contact us. Thank you.

    Reply created 3 Sep 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 22 Aug 2015

    Lawn care

    I am very pleased with the service I received from Hometurf Lawn Care. I have received excellent customer service, and the staff is friendly and professional. I will continue to utilize their services.

    Answer from pro:

    Hi Mrs. Jamieson, Thank you very much for reviewing our service. We are happy to hear that you are pleased with both our service and staff. Thank you for your patronage. We look forward to working with you for years to come. Thank you.

    Reply created 28 Aug 2015
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 20 Aug 2015

    Weed Control

    I paid $90 to get weed control for my lawn (Brooke St., Thornhill) Unfortunately, as I explained to their Rep on the phone, the weed control particularly in the back lawn has not been addressed. This is after there was a re-spray done by youtheir company. Apparently, there is not they can do unless I buy their program - I'm quite disappointed specially since I called this company based on Homestar reviews. $90 is not small amount and they need to make sure Customers get their money's worth without necessarily having to buy into their continuous annual lawn care programs.

    Answer from pro:

    Hi VG, we are sorry to hear that you were not satisfied with your application of weed control. Unfortunately, keeping your weeds under control consistently is a process as new weeds will always grow in especially if a lawn is not thick and lush from proper fertilization and seeding. This is why we always recommend our programs, so that the homeowner is the most satisfied! Our programs also include free re-sprays if you are ever having issues with the weeds between applications! We would be happy to resolve this matter with you however we do need to determine who you are and cannot do so without your name. Please contact our office so that we can get a free re-spray set up for you. Thank you.

    Reply created 20 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2015

    Laswn CAre

    I have been a Home Turf customer for at least 5 years and have now moved to a Condo thus no longer needing their service. However I recommend them without hesitation. Their products were excellent and their service always on time and more than satisfactory. The condition of our lawn in this hot dry summer undoubtedly was a plus factor in helping us sell our house in less than a week.

    Answer from pro:

    Hi Mr. Brail, Thank you for taking the time to post a review of our service and thank you for being a loyal customer over the past 5 years. We are very glad to hear that you were satisfied with the service over the years and that the lawn helped sell your home. All the best in the future. Thank you.

    Reply created 18 Aug 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 7 Aug 2015

    lawn care

    We had not used a lawn care service for years and our lawn was suffering. Hometurf came and sprayed our lawn. Our lawn is now looking great. We are very satisfied with the service they provided.

    Answer from pro:

    HI E Massey, Thank you for reviewing our service. We are glad to hear that your lawn is looking great while using our service. If there is anything more we can do to help in the future just let us know. Thank you.

    Reply created 7 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2015

    Lawncare

    I switched to Hometurf this year. Their services and rates are good, and customer service is excellent. My lawn was nice and green until the hot weather started. Being in and out of the house so often, the grass was cut too short and lacked water so I practically killed the grass due to my own negligence. There was a bald patch in the backyard about 3' by 5' and I sought advice from Hometurf. Customer Service did not ask any questions as to what I did wrong (I've have had experience with some who do and blah, blah,blah), and said a supervisor will come by within the week. Then Nick came two days later and not only did he left good advice but also added new soil and reseeded the patch. It was a pleasant surprise and I really appreciated it. Hometurf gives more than a customer expects! Thank you so much.

    Answer from pro:

    HI Mrs. Leong, Thank you for taking the time out of your day to review our service. We are very happy to hear that you have been very satisfied with our staff and service. Cutting too low is a common mistake in the dry summer months and can do more damage than most people realize. We are glad that we could help you with this issue. If you have any other questions or concerns in the future just let us know. Thank you for your patronage.

    Reply created 7 Aug 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 5 Aug 2015

    Lawn care

    Overall, there is an improvement in the grass. However, there are still weeds in the lawn. We are very pleased with the customer service, and the people who actually spray have been professional. We will continue to use Hometurf next year.

    Answer from pro:

    Hi Mr. Henderson, Thank you for taking the time to review our service. We are glad to hear that you have seen an improvement in the lawn while using our service. Ridding 100% of the weeds is a process that usually takes a couple of applications. If you are ever having issues with weeds between visits just let us know and we will apply a free re-spray for you. We are happy to hear that all of our staff have been helpful and professional. If you need anything in the future just let us know. We hope that you will continue to be a valued customer for many years to come.

    Reply created 5 Aug 2015
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 28 Jul 2015

    Complete Lawn Care Package

    I am sad to say that I have only had a negative experience with Home Turf thus far. I paid for a complete package in the spring which included aeration and overseeding. The dirt in our yard is very compacted and we have patchy areas where there is no grass throughout our yard. During the spring we had two visits from Home Turf once in April and one in June, both times they put down fertilizer and the second time they sprayed for weeds. Neither time did they aerate or seed. When I called customer service at the end of spring I was told to be patient and that my lawn would be cared for based on their predetermined schedule. It is now the end of July. I just called Home Turf and asked if it was their schedule to aerate and seen in the fall. My lawn still has patches of compacted dirt and no amount of fertilizer will fix that issue. I am now being told that it should have been done then when I first called. I am disappointed that when I contacted them with my original concerns about work not being done I was quickly dismissed. Now I'm being told that aeration and seeding needs to be done in the spring when there is more moisture. OK sure, but where does that leave me now. Apparently they will seed and aerate in the fall, unless they forget again. My expectations are pretty low at this point and I will only believe it when I see it. There are many lawn care companies in Calgary, and my neighbours have been using the competition. Their lawn is cared for regularly and the results are obvious. My lawn looks the same as it did before I paid hundreds of dollars to have it cared for. Every time I look outside I am reminded about what poor quality lawn care Home Turf offers. I would not recommend this company to anyone. They will happily take your money until you call or write to cancel, but they "forget" to do the work.

    Answer from pro:

    Hi Aislinn, We are sorry to hear that you are not happy with the service that you have received so far this year. We would be happy to discuss this with you and rectify any of your concerns, please call our office and speak to our customer service manager Nicole. Thank you.

    Reply created 28 Jul 2015
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 23 Jul 2015

    Lawn Care

    Terrible service. My lawn is worse than last year, with weeds popping up every week and no one coming here for over 6 weeks now in the middle of summer! I have had to call them to inquire about each service call because they have not come according to 4-6 week promise, despite numerous promises. They did an incomplete job due to the ineptitude of the sprayer who did not know how to open a gate; the subsequent completion came a week later after 3 phone calls. The customer service rep is appallingly rude and disrespectful and should be reconsider her job options, so as not to come in contact with people. I am aghast at the lack of professionalism, work ethic, and service provided from this company. Fall cannot come soon enough so I can cancel my subscription. This was a lot of money for us, and we had a fairly decent lawn prior to committing to this company. Very disappointing. Update Approximately 9 weeks later: They came soon after this original review was posted. The sprayer absolutely doused my lawn with spray, and the result (which last 4 weeks) was that my lawn was completely covered in black patches where the spray was liberally applied (to clover patches for example, which I was told they do not treat). 7 weeks have passed since that application so I had to call yesterday again. I'm still waiting. Today I received an email from this website asking for authentication because this company has actually disputed that I am their customer, despite having posted a reply. Of course I was able to verify my account. This is the type of company we have to deal with? No thank you. Live and learn.

    Answer from pro:

    Hi JA, we are sorry to hear that you are not satisfied with the service. if you are having issues with weeds between regularly scheduled applications just let us know and we will promptly provide a free re-spray for you. If a technician cannot access the back yard we always complete it at a later date as you have noted, it was completed a week later. Please call our office and speak to our customer service manager Nicole so that we can rectify any issues and ensure that you are satisfied moving forward. We ensure that you are a customer so that we can try to help you with any issues that you may be having. As a customer service oriented company we strive to ensure that every customer is fully satisfied with our service, however without your name and address we cannot do that. Thank you.

    Reply created 24 Jul 2015
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