Hometurf Lawn Care Service

Rating: 4.5 out of 5

Hometurf Lawn Care Service reviews (3107)

  • Review from Yogi Joshi
    Rating: 5 out of 5
    Review left on 18 Aug 2021

    LOWN SERVICE

    EXCELLANT SERVICE FROM HOME TURF.NO WEED.WHEN NEEDED SERVICE RIGHT A WAY SERVICE.NOT A SING;E COMPLAIN AT ALL. USING SERVICE FROM LAST 5 YR. WILL RENEW FOR NEXT YEAR. WITH THIS SERVICE NO WEED AND GRASS IS SO GREEN

    Answer from pro:

    We're thrilled to hear about your green, weed-free lawn Yogi! We are thrilled to have you as part of the Hometurf family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to working with you again!

    Reply created 19 Aug 2021
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 17 Aug 2021

    Home Turf lawn care - excellent service

    I have been with this company for the last several years. They provide an excellent lawn care and a very good customer service. I would recommended them. I called them for additional service for weeds and they did it without any extra charge. The boys and girls are very courteous and gave me extra seeds to sprinkle later to cover the patches.

    Answer from pro:

    Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

    Reply created 17 Aug 2021
  • Review from Jose Herrera
    Rating: 5 out of 5
    Review left on 11 Aug 2021

    Happy with the service and good resolution measures to a concern I had

    We hired this company in 2019 and 2020 and used their protection plan on our Etobicoke house, the work was great as it helped me recover the law before selling the house. There as a small confusion issue which we could not resolve directly with customer service but the president called to help work this issue. Overall very happy in general with the outcome, it’s fair.

    Answer from pro:

    Thank you very much for your lovely comments, we appreciate your business and that you took the time to share your experience with the community, Jose!

    Reply created 17 Aug 2021
  • Review from Katherine Fitzgerald
    Rating: 2 out of 5
    Review left on 10 Aug 2021

    I’ll be cancelling

    I’ve used Hometurf for a few years now, and my lawn has never looked worse than this year, sadly. Between the crabgrass, clover, and brown patches, there isn’t much grass out front…despite the fact that I’ve spent hours yanking out weeds and over seeding myself. I expressed my concern about the weeds, and was told that they only spray for broadleaf weeds. For the cost of the yearly treatments, I can probably do a better job myself. Pros: they always call before coming.

    Answer from pro:

    Katherine, we’re very sorry that our services did not meet your expectations. We do offer free resprays if any areas were missed or if you are unsatisfied with your application. Feel free to leave your contact details in a private message, and we will contact you to discuss the situation further.

    Reply created 11 Aug 2021
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 10 Aug 2021

    Lawn care service

    For the past 6/7 years, Hometurf has been providing us lawn care services annually. We are genuinely happy with their professionalism. Usually, they inform us ahead of time when they would be coming in case the cars on the driveway need to be moved for the applications.

    Answer from pro:

    Thank you for taking the time to share your feedback with us! It means so much when our customers share their experiences. We’re thrilled we were able to meet and exceed your expectations.

    Reply created 11 Aug 2021
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 0 out of 5
    Review left on 9 Aug 2021

    Awful company to deal with

    After 5 times of complaints they finally showed up and still didn’t do a good job. Lots of weeds extra billing for patio control and still not done. This company is awful!!! Spilt fertilizer and burnt lawn . Never dealing with this place again.

    Answer from pro:

    Thanks for sharing your feedback with us. We’re sorry to hear of your less than satisfactory experience with us and we hope you will accept our sincerest apologies. Our clients are extremely important to us, and we would like nothing more than to make it up to you. We invite you to give us a call at 1-888-791-8873 or leave your contact details in a private message to discuss your experience further and come up with a solution.

    Reply created 10 Aug 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Aug 2021

    Lawn care

    Has been with home turf for last 5 years and have been satisfied with their services and prices. The only thing I would recommend them to use their core aeration like before. I am not satisfied with liquid aeration and also would like them to notify me in advnce when they are coming for their services.

    Answer from pro:

    Thank you for taking the time to share your feedback with us, Norbert! It means so much when our customers share their experiences.

    Reply created 10 Aug 2021
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 9 Aug 2021

    Lawn Maintenance

    We have used this company's services for about 15-20 years now and in all that time, we have been very satisfied. Admittedly there were a few times we had to call them back (eg rain after applying weed control) and they always resolve the problem by sending out a tech to fix the problem. We renew every year and would heartily recommend this company's services to others.

    Answer from pro:

    Thank you for taking the time to share your feedback with us! It means so much when our customers share their experiences. We’re thrilled we were able to meet and exceed your expectations.

    Reply created 10 Aug 2021
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 0 out of 5
    Review left on 27 Jul 2021

    Seeding, pesticides

    would give this company a 0 star however I'm not able to. My lawn, back and front, has never looked worse. I have many photos to support this claim. My neighbour, who has done not to his lawn, looks so much better. This company should be embarrassed to leave their signage on the lawn however I leave it there so that my neighbours don't make the same mistake by hiring this company. They have seeded the lawn, looks terrible. No change. Many dead areas. The back lawn was treated with their weed application and has completely burnt the lawn. It looked much better before. Again I have photos to show how terrible it looks. When I called customer service to cancel the subscription as I don't want to see the grass deteriorate further, they had no resolution or suggestion as to how to correct the problem. Customer service is absolutely rude! Customer service said there is no refund, however my lawn looks worse than before and we are only half way into the season. Also, trying to connect with this company is almost impossible... No one is willing

    Answer from pro:

    Thanks for sharing your feedback with us. We’re sorry to hear of your less than satisfactory experience with us and we hope you will accept our sincerest apologies. Our clients are extremely important to us, and we would like nothing more than to make it up to you. We invite you to give us a call at 1-888-791-8873 or leave your contact details in a private message to discuss your experience further and come up with a solution.

    Reply created 9 Aug 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 26 Jul 2021

    autorenew is not fair

    I was selling my house and wanted lawn care to improve curb appeal. Nowhere in any documentation that they send does it tell you that they auto renew. I moved and then got a bill for work I never authorized. Apparently now I need a cancellation request for them to stop work there. Oh yeah and I still have the bill for it.

    Answer from pro:

    Victor, we’re sorry that you are unhappy with the auto-renewal contract. In order to prioritize getting this situation resolved for you in a timely manner, please send us a note to feedback@hometurf.ca with a brief description of the issue and we will redirect this to our customer service manager who will reach out to solve the issue.

    Reply created 27 Jul 2021
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