Hometurf Lawn Care Service

Rating: 4.5 out of 5

Hometurf Lawn Care Service reviews (3107)

  • Review from Pierre Dubeau
    Rating: 5 out of 5
    Review left on 9 Jun 2023

    Lawn Care Done Right!

    Well managed company, communiation is superior and my lawn is all better for it. Their treatments/applications really make a difference!

    Answer from pro:

    Pierre, thank you for the wonderful review and for taking the time to share your experience with us! Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

    Reply created 15 Jun 2023
  • Review from Ronny Wiskin
    Rating: 5 out of 5
    Review left on 7 Jun 2023

    Lawncare

    The technicians are always courteous, informed and respectful of my property and lawn. I highly recommend this company.

    Answer from pro:

    Ronny, thank you very much for your lovely comments! We appreciate your business and that you took the time to share your experience with the community!

    Reply created 9 Jun 2023
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 1 out of 5
    Review left on 5 Jun 2023

    APPLICATION PROCESS IS QUESTIONABLE

    We have been having our lawn serviced for years by other companies. We thought we would try Hometurf. Big mistake! So far 2 out of the 3 applications have poor. The application process is rushed, and the last service we had they did not even over seed the front lawn as noted. I watched the liquid aeration and was so shocked to see how it was applied - uneven - didn't even walk the property. We will not be using this company ever again. We now have clover and weeds growing on our front lawn and have never had this before!

    Answer from pro:

    We’re very sorry to hear that you did not enjoy your experience with Hometurf. We would love to fix this problem and talk to you about how we can improve. Please feel free to leave your contact details in a private message and we will contact you to discuss the situation ASAP.

    Reply created 6 Jun 2023
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 25 May 2023

    Lawn fertilizing

    Excellent service throughout the season. They always call a day or two prior to any work being done so there are never any surprise visits. Our lawn has never looked better!

    Answer from pro:

    Thank you for the wonderful review and for taking the time to share your experience with us! Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

    Reply created 25 May 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 May 2023

    Lawncate

    I have been using this company for lawncare for many years. Each year they seem to get better than the year before. I must say they do listen and look after there clients.

    Answer from pro:

    Stewart, we’re very happy to hear about the amazing experience you had with Hometurf! We love hearing how we exceeded your expectations; it means the world to us! Thank you!

    Reply created 25 May 2023
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 0 out of 5
    Review left on 16 May 2023

    Buyer beware!!!

    I recently signed up for, The Complete Program - $334.04 for this season (2023). We used Hometurf in past and hoped they improved. After the first application, we had the same feelings we did the last time. The service person spent a few mins performing their task and off they went. Although we communicated this, there was no follow up. It seemed like there was more product on my driveway, walkways and flower bed than on my lawn. We decided to give them one more chance in hopes the next service call would make us feel like we were getting value. Unfortunately, the follow up visit was the same. So, I called in and asked to cancel. The rep apologized and offered to come out again but i explained we feel we were more than fair. I asked for a refund, and she said the company does not issue refunds. I asked to speak to a manager who said the same. I asked the manager where on the Hometurf website does it say that Hometurf does not offer refunds? She said it doesnt but, on the communication confirming your order (which is sent after the fact), it apparently does. Disappointed, I asked them to simply release the balance. She said the company does not release balances. She said we would be charged a $20 admin fee for cancelling and $189.85 bal. would stay on my dormant account. Why would a company take money they didnt earn? She said transfer it to a friend or family member. Really? If I wasnt happy with your service, why would I recommend them to someone else? How does a company with these hidden policies achieve awards like, Consumer Choice Awards 2023, Home Stars Best Of Award Winner 2023, Top Choice Award and boast about having a A+ rating on the BBB (which, at the time of this submission reads A-)? More importantly, how does a company keep money they didnt earn and think its ok to do so? Why not do the right thing and refund MY money? Circle back with the team and discuss how the company can improve these issues to avoid situations like this in future?

    Answer from pro:

    We’re very sorry that your experience did not match your expectations. Please help us to improve our services by providing more information on your experience. We invite you to give us a call at 1-888-791-8873 to discuss the situation further and find a resolution to your problem.

    Reply created 25 May 2023
  • Review from jeffhop_rn
    Rating: 5 out of 5
    Review left on 16 May 2023

    Reliable and great lawn results

    Full season deluxe package with aeration. We are extremely satisfied repeat customers year after year.

    Answer from pro:

    Jeff, we’re very happy to hear about the amazing experience you had with Hometurf! We love hearing how we exceeded your expectations; it means the world to us! Thank you!

    Reply created 25 May 2023
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 11 May 2023

    Hometurf Lawn Care

    We have been using Hometurf for about eight years now. Their service is excellent, and they are quite happy to come back and deal with issues as they arise for free. Many of my neighbors use them also, to keep the whole area looking good.

    Answer from pro:

    We’re thrilled to hear that you enjoyed the services our team provided you! We understand the difficulties in achieving a healthy green lawn, and we’re very happy to assist you. Thank you again for sharing such a positive experience. It means the world to us!

    Reply created 12 May 2023
  • Review from Customer of Hometurf Lawn Care Service
    Rating: 5 out of 5
    Review left on 10 May 2023

    Lawn Care

    First year that we have used this company. We are very satisfied with their service and communication regarding our lawn .They came as promised. Very satisfied will definitely renew next year.

    Answer from pro:

    Thank you very much for your lovely comments! We appreciate your business and that you took the time to share your experience with the community!

    Reply created 12 May 2023
  • Review from Alain Aubin
    Rating: 5 out of 5
    Review left on 9 May 2023

    Great lawn

    My lawn is looking better and healthier than ever thanks to hometurf! Two seasons ago my yard was a mess but now it is beautiful thanks to a lawn that is lush and a source of pride.

    Answer from pro:

    We’re so pleased to hear you enjoyed the service you received from Hometurf,Alain! It makes us very happy to hear about the positive impact we have on our clients’ lawns.

    Reply created 12 May 2023
Get in touch