LawnSavers Plant Health Care Inc

Rating: 4.7 out of 5

LawnSavers Plant Health Care Inc reviews (683)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2019

    Lawn Maintenance

    This is the second year using this service and I am very happy with them. Last year was a bad year because of the heat and drought but even then the lawn was looking pretty good. This year it is a very lovely green all over, though I need to overseed in numerous places due to snow mold and animals digging. On the first application of fertilizer, they left 2 bags of seeds to do the overseeding with, which was appreciated. I also really like their insect perimeter control. I alway had a lot of ant hills all over the property and around the house. The ant hills in the lawn are gone and though I have seen a few insects in the house already this year, it's not nearly as bad as it was prior years. This company provides value for money.

    Answer from pro:

    Thank You Heidi. Last year was a lot of hard work and adjusting on the fly with the bad weather we had, but we're pleased to know it worked out well for you too! We're happy to know that you have taken advantage of Pest Control Services in addition to your Lawn program. From the bottom of our hearts, Thank you for choosing us to be your service partner!

    Reply created 14 May 2019
  • Review from Lily Yee-Sloan
    Rating: 5 out of 5
    Review left on 13 May 2019

    Still happy with Lawn Savers after 12 years

    Thanks to Lawn Savers, our lawn continues to look green and healthy after all these years. We are contacted in advance of each visit (our contract calls for 7 visits per year). All treatments in our package are honoured. Sometimes the weather doesn't cooperate; nevertheless, our lawn gets the required treatment care. When we have questions, staff are available to support us; all have been courteous and their dedication is evident. Over the years, environmentally friendly products are used, and they stay current with new developments. Following each visit, a written report is emailed outlining the service(s) rendered and providing maintenance tips to maximize results. When our budget shifted several years ago, Lawn Savers advised us about an optional plan to meet our needs. Our neighbours, avid gardeners and newly retired, recently become Lawn Savers clients after admiring our lawn. Our sizeable corner lot means there is a large expanse of green. Lawn Savers helps us maintain the health of our lawn so we can enjoy it year after year.

    Answer from pro:

    Thank you for your loyalty over the years. We appreciate your positive account of your experiences with us and for the confidence placed in us that you you referred your neighbour to us. We look forward to keeping your property green and healthy. We look forward to another great year partnering with you. As always, if there is anything you need, please reach out so we can help!

    Reply created 13 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 May 2019

    Lawn Maintenance

    I like the products used and the results are there. They give tips for maintenance to maximize the results. Notice is always given after they have come. An email follows which explains what was done. There is no high pressure to get other services. Very pleased with the results.

    Answer from pro:

    Thanks for taking the time to comment on your personal experience with our company. We appreciate you recognizing some of the many customer-focused traits that we believe make our company different and better. We appreciate you partnering with us for a green and healthy lawn!

    Reply created 13 May 2019
  • Review from Maria Teresa Fontana
    Rating: 5 out of 5
    Review left on 12 May 2019

    Lawn Service

    Best service! Courteous and prompt responses! Full range of services and programs to meet all lawn needs! Often go the extra mile! Assess my lawns needs as required! Very pleased with Lawn Savers!

    Answer from pro:

    Thanks Maria, We really appreciate your enthusiastic feedback. I'm going to make sure that I share this with the team (on this rainy day) to lift there spirits and energize them! Thanks for making us Say WOW, we will make sure we keep returning the favour!

    Reply created 13 May 2019
  • Review from Customer of LawnSavers Plant Health Care Inc
    Rating: 5 out of 5
    Review left on 3 May 2019

    Lawn never looked better

    I like the products used and the results are there. They give tips for maintenance to maximize the results. Notice is always given after they have come. An email follows which explains what was done. There is no high pressure to get other services. Very pleased with the results.

    Answer from pro:

    Thank you so much for the positive feedback. We appreciate you recognizing some of the many customer service features we are proud to offer all our clients!

    Reply created 3 May 2019
  • Review from Donna
    Rating: 4 out of 5
    Review left on 23 Apr 2019

    Great Service but $$$$

    I started with this company when it was 2 yr old. Now 26 yr later I have sadly left this company. Service was always good and they are very careful and use Fiesta product. Excellent customer service especially in the early years until they expanded and left their Thornhill offices for Concord. That is when it got a bit more expensive but still manageable. However in the last year pricing was a bit high. This year the cost is way over what a retiree can afford. If you can afford it then stay with Lawn Savers. But if your income is such that you are pinched, then start searching. There are companies that use fiesta product and also give great service but for top protector service at basic Lawn Savers Prices. Keep searching for a service that fits your pocket book especially for people on a limited budget.

    Answer from pro:

    Hi Donna, I tried to reach you and left a message. We will certainly make sure you are taken care of. We genuinely appreciate your business all these years. While other companies are paring down their offerings to bare bones, LawnSavers has been improving our services year after year with new technologies to improve results and build a more sustainable lawn that can withstand all the environmental challenges year after year. Yes, there have been increases in product costs and certainly increased labour costs for businesses in the recent couple of years in Ontario, however we have also worked hard to increase efficiencies to keep costs low. In fact, we have only had 2 small price increases in the last 7 years which were much less than inflation. We need to be able to pay fair wages to ensure we hire great service people! We can certainly work within your budget and will always do whatever we can to reward your loyalty with us. I look forward to speaking with you soon. Kyle

    Reply created 24 Apr 2019
  • Review from Lily Wang
    Rating: 1 out of 5
    Review left on 4 Apr 2019

    Poor Lawn Care Service

    My friends and I compared a few lawn care companies before picking Lawnsavers last year. We made the choice based on its high review rate. We thought we made a right decision, but we were very very very wrong. We (4 households) purchased packages upfront and they were supposed to complete 7 visits in the season. They did not show up for the first service until late in the spring, after we complained more than once. They put the blame on the cold weather. We had to call almost each time for follow-up services and even so, when snow started falling in October, we all had 2 visits not completed! So we had to request for a refund. The high review rate is misleading. Lawnsavers does not deserve this rate. The biggest problem is with their service. Problems me and my friends have experienced included: did not show up on service dates; instead of providing service my friend’s lawn, they provided service to a neighbour’s lawn which was across the street; they did overseeding in my backyard, but did not do for my front yard… I made numerous calls to complain but we did not see any improvements. Overall, I do not recommend Lawnsavers at all.

    Answer from pro:

    Lily, I'm sorry you were unhappy, but we can only do so much and require willing and patient partners to make it work and get results. Yes, last year was a tough year on lawns and logistics, with crazy weather (ice followed by intense heat/drought). There was a massive ice storm last April for about 15-16 days. I cant speak for competitors, but we will not apply on top of ice, snow or during intense mid summer droughts (we will NEVER compromise by selling applications that won't benefit your lawn just for the money). I doubt they would either. We gladly refunded any unused prepayment, Any others that were affected opted for a credit this year. (some competitors offer no refunds) We keep good notes and take pictures to measure progress. For example, I personally visited your property on June 19th to discuss your lawn. It was 12" long with a hard rake buried and not visible under the thick matted down grass. Its supposed to be mowed every week at 3". You told me it was one weeks growth, and then admitted you only mowed 3x all season (should have been at least 9x by then). No lawn care company can help someone get results who doesn't want to do their part. This carried on all season. I really want our lawn customers to be happy, that's how we have successfully grown for 29 years and won so many awards and our ratings. We can definitely make mistakes but we awill always be accountable for our work and will fix any mistake we make. But our customers must be fair partners.

    Reply created 8 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2019

    Lawn care

    Great communication as to program. Cane as scheduled and did an amazing job recovering my lawn to a beautiful green lawn!

    Answer from pro:

    Thank you for the kind words Susan. Our team will be pleased to know that we were successful in our partnership with you to get your lawn back to thick and green! We look forward to working with you again this spring!

    Reply created 6 Mar 2019
  • Review from kallan416
    Rating: 1 out of 5
    Review left on 18 Jan 2019

    I made the wrong choice

    My friends and I researched lawn care companies last year and picked Lawnsavers as it had a higher rating on HomeStars. In summary, we made the wrong choice. Lawnsavers did not live up to my expectations nor did they complete their services for the season. They had poor communications about when they were coming to perform services (which improved after I told them their communications were terrible). I always felt like I was wondering when they were coming next. I have a locked gate for my backyard so it was really important that I knew when they were coming so I could unlock it. On one occasion, the person did not show up. On another day, they came unannounced and hopped my fence (which is dangerous!). They did not complete all their visits for the season (because they ran out of time/snow was falling) and I called and got a refund for the outstanding visits. I also ensured they will NOT auto-renew me for this coming year because I read somewhere that they auto-renew. I'll give them one positive remark - the lawn does look better than before but the service was not good. My friends had similar issues and were not impressed either.

    Answer from pro:

    Hi There, I'm very sorry you had this experience with my company. We pride ourselves on our 28 years of providing professional award winning service, and using the best products and methods available to get you the greenest lawn and healthiest results that you are looking for.  We will never charge our customers for a service that won't work or is past its ideal window, and if you prepaid, your balance would remain as a credit for you or be refunded. We do have a written satisfaction guarantee that provides these details so that our customers have the peace of mind and confidence to do business with us. In our agreement, we also not that weather can and will affect application timing and products used. This season had a great deal of 'less than ideal' weather that can cause certain organic applications to be postponed in order to ensure that when they are performed they provide the value expected (ice storms through April followed by excessive Heat and Drought through most of the summer).  Although we tried to communicate those concerns through our emails and voice messages with our clients, we understand you are busy, and our courtesy email and call ahead messages the day before service, aren't always reviewed in time by all. But none of that helps to explain the other circumstances you mentioned which is definitely not the type of service we are known for and pride ourselves with, nor has earned us the numerous positive reviews that you have read, and I sincerely apologize if that happened. Thank you for your feedback, as it is the only way we can learn to improve our service. Please email me personally at greatservice@lawnsavers.com or call me at 905-707-9994 ext 311 so I can know who this is and try to make it up to you.  Sincerely, Kyle

    Reply created 23 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jan 2019

    Lawn care

    Very punctual and friendly service. Always willing to explain and answer questions. Would highly recommend the service.

    Answer from pro:

    Thanks for your great feedback. We value the partnership we have with our clients and believe that education on the correct ways that you can help to get the best results is critical to our mutual success. We sincerely appreciate your recognition of the hard work that goes into it!

    Reply created 16 Jan 2019
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