Customer of LawnSavers Plant Health Care Inc
Christmas Lighting
Answer from pro:
Thanks for the positive feedback. We truly appreciate your confidence and recommendation
Reply created 14 Jan 2019LawnSavers Plant Health Care Inc
Thanks for the positive feedback. We truly appreciate your confidence and recommendation
Reply created 14 Jan 2019Hi Mr. Rea, I'm sorry we were unable to satisfy you. Yes indeed this was a very short summer with the ice storm in April and a very difficult (record breaking hot and dry summer) environment to treat lawns with the heat sensitive organic weed control available. We WILL NOT treat lawns with visits that will harm a lawn (just to try and get an invoice out), and we make adjustments to our program based on weather to help them recover. This information is in your service agreement so that it is always upfront. We do make every effort to communicate this to our customers throughout the year with the many emails sent (9 sent to you) and phone messages. We try our hardest to outline those efforts as quickly as we can. Your refund was processed here and sent right before the holidays (by cheque as requested- instead of on your credit card) so you should be receiving it any day. I value your feedback and I would still like to talk to you so i can learn how we can improve our service in the future. Hopefully we can have another chance to make things right with you in the future. Sincerely, Kyle
Reply created 11 Jan 2019Thank you so much for outlining the results you achieved by partnering with our service. We're thrilled to know you were able to get the results you wanted, earlier than expected. Clearly a result of you following our advice on proper care. Thanks again for the great feedback, and we look forward to continuing improving and building the health of your lawn and soil.
Reply created 10 Jan 2019I am so sorry that you didn't get the high quality of service you have been accustomed to receiving for almost 20 years with us. Please contact me directly at greatservice@lawnsavers.com with your contact information so I can review what happened, ensure that we correct it to make sure this doesn't happen again, but most importantly, make it right with you. Kyle
Reply created 16 Jan 2019Thank you for the kind words and being am excellent partner with us. We appreciate your ongoing loyalty and will keep working hard to help.
Reply created 8 Jan 2019Thanks Mrs. Zucco. I really appreciate your commitment and trust over the last 25 plus years. You have stuck with us from the early days, through pesticide bans, all sorts of weather and challenges while we have built, developed and refined this company from scratch. I truly thankful. Kyle.
Reply created 8 Jan 2019Thanks Lilly for your trust in our company. We love working with you and appreciate your valuable feedback. We look forward to helping you on your properties for years to come!
Reply created 10 Jan 2019We are sincerely glad to help add some extra Christmas spirit to your holiday. Thank you for your positive review.
Reply created 8 Jan 2019Thanks Gary for recognizing how our program is flexible and responsive to ever-changing weather challenges. We will always adapt to make sure your lawn gets the nutrients, amendments and additives it needs to grow and strengthen year after year.
Reply created 8 Jan 2019Thanks for trusting us with your lawn and Holiday lighting. We're happy to be your partner in helping your home and property look great! Please let us know if there's ever anything we can do to improve and service you even better.
Reply created 31 Dec 2018