LawnSavers Plant Health Care Inc

Rating: 4.7 out of 5

LawnSavers Plant Health Care Inc reviews (683)

  • Review from Customer of LawnSavers Plant Health Care Inc
    Rating: 5 out of 5
    Review left on 12 Jan 2019

    Christmas Lighting

    I’m extremely satisfied with the service and attention provided by Kyle and his team. I’ve used this company for several years and they are knowledgeable, courteous, and professional in all aspects. I highly recommend them!

    Answer from pro:

    Thanks for the positive feedback. We truly appreciate your confidence and recommendation

    Reply created 14 Jan 2019
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 10 Jan 2019

    Terrible Service this year - not all services were rendered

    Lawnsavers provided a great service in 2017 but not in 2018. I had several arguments regarding re-applying their weed control as very little weeds were affected. Sadly, because of the weather they were not able to render all services but I don't recall being informed. I am dealing with Dmitri who, several weeks ago, said they mailed me a cheque with the difference. No cheque yet.

    Answer from pro:

    Hi Mr. Rea, I'm sorry we were unable to satisfy you. Yes indeed this was a very short summer with the ice storm in April and a very difficult (record breaking hot and dry summer) environment to treat lawns with the heat sensitive organic weed control available. We WILL NOT treat lawns with visits that will harm a lawn (just to try and get an invoice out), and we make adjustments to our program based on weather to help them recover. This information is in your service agreement so that it is always upfront. We do make every effort to communicate this to our customers throughout the year with the many emails sent (9 sent to you) and phone messages. We try our hardest to outline those efforts as quickly as we can. Your refund was processed here and sent right before the holidays (by cheque as requested- instead of on your credit card) so you should be receiving it any day. I value your feedback and I would still like to talk to you so i can learn how we can improve our service in the future. Hopefully we can have another chance to make things right with you in the future. Sincerely, Kyle

    Reply created 11 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jan 2019

    LawnSavers Saved my Lawn!

    Purchased a Renovation Service earlier this year after being recommended it by their Customer Service Team. The representative was extremely knowledgeable and gave me all the information on their process before I decided to go ahead with it. Boy, am I glad I took their advice! They had mentioned it could take up to 2 years to see my lawn looking good, but just after 5-6 months of hiring them (and also tediously following their care instructions), I've never seen my lawn so green and lush! Highly Recommended

    Answer from pro:

    Thank you so much for outlining the results you achieved by partnering with our service. We're thrilled to know you were able to get the results you wanted, earlier than expected. Clearly a result of you following our advice on proper care. Thanks again for the great feedback, and we look forward to continuing improving and building the health of your lawn and soil.

    Reply created 10 Jan 2019
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 4 Jan 2019

    Good on Billing, Poor on Service

    After nearly twenty years with LawnSavers, I was extremely disappointed with the service in 2018. I requested a treatment for bugs by email, and received no response. I followed up by phone and received a promise to have someone out within the next couple of weeks to have it completed. I was told I was lucky, as without the treatment the bugs would return next year. No one came. I phone again. I received a 'sincere' apology, and received a second commitment to get it done before the cold came, in recognition of my long service with LawnSavers. No one came. I followed up again but was told it was too late in the year and they couldn't do it. No explanation for why it was promised but not completed. I was offered a 25% discount for the application next year. Of course the bugs will still come back and ruin the lawn though because the application wasn't completed in 2018. The treatment will really only be for helping in late summer and 2020. In other words, once it gets hot in May and June the bugs are likely to return and my lawn will, again, be ruined. No offer on the cost of repairing my lawn then. As you can imagine, I was not pleased. I tried three times to phone Kyle but he never once returned my call or sent an email. Imagine how I felt when I got an email asking to rate their service. Would not recommend them.

    Answer from pro:

    I am so sorry that you didn't get the high quality of service you have been accustomed to receiving for almost 20 years with us. Please contact me directly at greatservice@lawnsavers.com with your contact information so I can review what happened, ensure that we correct it to make sure this doesn't happen again, but most importantly, make it right with you. Kyle

    Reply created 16 Jan 2019
  • Review from Customer of LawnSavers Plant Health Care Inc
    Rating: 5 out of 5
    Review left on 31 Dec 2018

    Amazing Customer Service

    LawnSavers is always there to explain what is going on with my lawn! Great customer service from the teams in and outside the office! Look forward to the new year!

    Answer from pro:

    Thank you for the kind words and being am excellent partner with us. We appreciate your ongoing loyalty and will keep working hard to help.

    Reply created 8 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Dec 2018

    Lawn Care

    I have used Lawn Savers for over 25 years and am completely satisfied with all their services. They are very professional, polite and have excellent customer service. They inform me before they come and leave a written report as well as an email report. I had with grubs and chinch bugs which they resolved successfully. I really like how their products are eco friendly. I have the best looking lawns on the street. I highly recommend this company.

    Answer from pro:

    Thanks Mrs. Zucco. I really appreciate your commitment and trust over the last 25 plus years. You have stuck with us from the early days, through pesticide bans, all sorts of weather and challenges while we have built, developed and refined this company from scratch. I truly thankful. Kyle.

    Reply created 8 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Dec 2018

    Excellent and professional service year after year...

    Meeting Kyle Tobin from LawnSavers years ago led us to trust him and his company enough to service us for the last 5 years. We have NEVER been dissapointed. Who can say that year after year? Professional & friendly crew and they are always there when you need them, even during off hours. Highly recommend this company!

    Answer from pro:

    Thanks Lilly for your trust in our company. We love working with you and appreciate your valuable feedback. We look forward to helping you on your properties for years to come!

    Reply created 10 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Dec 2018

    Christmas Lights

    The Lawn Savers Crew have for the past 4 years done a great job from start to finish, installing and removing our Christmas lights. They always make sure the display is 100%.

    Answer from pro:

    We are sincerely glad to help add some extra Christmas spirit to your holiday. Thank you for your positive review.

    Reply created 8 Jan 2019
  • Review from Gary Bray
    Rating: 5 out of 5
    Review left on 31 Dec 2018

    Great Sevice, excellent work and a great crew

    I have been using Lawn Savers for several years. They have always kept my lawn looking great no matter what weather problems they where dealt. I will continue to use them Great company

    Answer from pro:

    Thanks Gary for recognizing how our program is flexible and responsive to ever-changing weather challenges. We will always adapt to make sure your lawn gets the nutrients, amendments and additives it needs to grow and strengthen year after year.

    Reply created 8 Jan 2019
  • Review from Customer of LawnSavers Plant Health Care Inc
    Rating: 5 out of 5
    Review left on 31 Dec 2018

    Lawn Care

    This company knows their stuff... from healthy lawn care to decorating your place with beautiful holiday lighting! The staff members are professionals from the top down. Highly recommend using Lawn Savers for your lawn care and Holiday Lighting!! AC

    Answer from pro:

    Thanks for trusting us with your lawn and Holiday lighting. We're happy to be your partner in helping your home and property look great! Please let us know if there's ever anything we can do to improve and service you even better.

    Reply created 31 Dec 2018