Facts are important: Your strongly worded allegations in your review are unfair and patently false.
I have left you a voicemail and would still love to resolve this with you and help you with your grub problem.
Our customer service rep also tried to explain to you on Friday over the phone what is in the pictures you provided to us and on this review.
The pictures you posted are 'clearly and indisputably' the work of animals digging within your lawn (most likely skunks or raccoons). They are looking for insects, ideally white grubs or earth worms which is their primary food source (on any non-garbage day). The backdrop clearly shows brand spanking new sod that has just been installed. (there would not be any grubs in the soil beneath the sod as it was just recently installed)
You hired us for a basic organic fertilizing and weed control package on March 28th of this year after telling us over the phone you suspected animals were digging in your lawn. I checked and confirmed in our CRM that on your first visit, our Technician properly recommended adding grub control to your program. (this was on your service record and invoice). But, you did not take the service, therefore the grubs were never treated or controlled.
LawnSavers did not apply anything to your lawn except the Organic based fertilizer, nutrients and Fiesta Iron weed control that was included in the package you decided upon. I can't understand why you believe a refund would be a fair resolution?
Any simple search online of grub damage would provide sufficient support to any lay person. (University of Guelph, OMAFRA or any Agricultural University extensions website)
Your comments are knowingly inaccurate, libelous and intended to harm our reputation in order to extort a refund.
Reply created 5 Nov 2018